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Music Fan
Posts: 1
Registered: ‎03-06-2013

Spotify Premium free trial won't accept my credit card

In order to get the 30 day free trial for Spotify Premium, I needed to enter my credit card information, but when I filled it in, I was told they weren't able to verify my credit card. I don't have any other credit card or billing information registered on Spotify because I've never used anything but Spotify Free. What's wrong?

Moderator
Posts: 2,263
Registered: ‎07-12-2012

Re: Spotify Premium free trial won't accept my credit card

Hey there, welcome to the Community.

 

What kind of credit card is it you're using? Does it meet all of the requirements outlined in this FAQ?

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
Posts: 47,391
Kudos: 13,526
Solutions: 3,556
Registered: ‎03-07-2012

Re: Spotify Premium free trial won't accept my credit card

Hey! Welcome to the community :) 

 

Does your card meet all of the requirements outlined in this help page

Also, to verify your card exists, Spotify will charge the card $0.00 some banks/issuers block that payment for security reasons meaning the verification fails. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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