Help - Accounts and Subscriptions

Reply
Music Fan
Posts: 1
Registered: ‎03-06-2013

Spotify Premium free trial won't accept my credit card

In order to get the 30 day free trial for Spotify Premium, I needed to enter my credit card information, but when I filled it in, I was told they weren't able to verify my credit card. I don't have any other credit card or billing information registered on Spotify because I've never used anything but Spotify Free. What's wrong?


All Replies
Moderator
Posts: 2,283
Registered: ‎07-12-2012

Re: Spotify Premium free trial won't accept my credit card

Hey there, welcome to the Community.

 

What kind of credit card is it you're using? Does it meet all of the requirements outlined in this FAQ?

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
Posts: 47,390
Kudos: 14,694
Solutions: 3,566
Registered: ‎03-07-2012
Community Mentor
Ideas Guardian
Protector of Newbs
Troubleshooter

Re: Spotify Premium free trial won't accept my credit card

Hey! Welcome to the community :) 

 

Does your card meet all of the requirements outlined in this help page

Also, to verify your card exists, Spotify will charge the card $0.00 some banks/issuers block that payment for security reasons meaning the verification fails. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Announcements
Test Spotify Connect
Would you like to help QA test Connect? If so, please log in or register.


More

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.