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Spotify premium but logs into free

Spotify premium but logs into free

I have spotify premium but just changed my phone when I downloaded app again it keeps signing me into free account I have tried deleting and re installing but still the same??
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7 Replies

Hi there and welcome to the community,

 

Do these steps work for you?
https://support.spotify.com/us/problems/#!/article/Problems-logging-in-to-Spotify

If you still have troubles, let me know here.


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Hi still not worked

I have forwarded your post over to a Spotify employee so they can help you.

 

You should hear back in this thread soon.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hey @Chrisdtyrrell just to be sure, have you already checked out the steps outlined here: "Just subscribed? Not getting Premium?"

Hi, I have the same problem. I have premium on desktop, laptop and I phone. On my new IPad My account info say "free" I have tried all the suggestions - delete app and reinstall- log out and log in, but none of these have solved the problem. I have been a premium user for getting on for two years now. I have tried contacting spotify via ticket but just a reply sending me to FAQs,s or the community. Could somebody please help.

@Playamarbella 

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks for the information. I have replied and got a helpful response from cuatomer support.

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