Spotify thinks I'm in the wrong country. Can't change country

[fernetbranco]

I can't get spotify to go online because it thinks I'm in the wrong country. My profile says, that I'm from the USA, but I never made that setting. I'm from germany and have a german IP. I can't change my country in my profile on my own, because its greyed out. Please change the country to germany. My Accountname is fernetbranco

Thank you.

[maxhem]

Hi There,

I've moved country and the roundabout of redirections in trying to change my country is driving me nuts.

I used to be in Sydney, Australia, and am now living in London, UK.

I sent in a form and was sent back an email with a link to the FAQ, or the user forum, which had previously suggested I fill out the form.

Could someone please just change my details for me so I can continue to use your service?

Thank you,

Max

[sebkoper]

Hi there, I originally signed up in the US, but am now in Canada. I am unable to use Spotify as the countries don't match. I am a free user and unable to change my country in my profile (it is greyed out and asks for payment details update, but I am not a Premium member). Please help, thanks.

[singamk]

Hello,

I am currently in Canada and i have my Spotify account set up in the US (not sure how that happened). Can you please update my country to Canada as i am unable to make the change under the profile section (keeps giving me a wrong postal format error) 

Please and thank you (username is Singam.karian) 

[Stothers17]

Same issue....

[MattSuda]

@maxhem @sebkoper @singamk @Stothers17

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[dku]

Hi, I am a free user. Recently travelled to hong kong and back. Now my spotify account is set in the US and It won't change back to Australia. I can't use my account now. Could it be fixed? thanks. 

[MichaelW]

Hi @dku 

I'll escalate your message with the team. Someone will be able to assist you as soon as possible.

Edit: Have you already taken a look in our F.A.Q? This article might help you solving the issue. 

[dku]

Still got no access... please help asap

[MattSuda]

@dku 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[robsluther · Accepted solution]

Hi I have recently moved to Sweden and it won't let me log in and my region is greyed out and cannot change it. Can't see to find a solution. Can anyone help

Contact support and when you receive the auto reply,  click reply and send your request again. Only spotify support can change your region. 

[ericrath90]

Hi Spotify support,

please try to change my country setting from US to Germany.

Thanks,

Eric

[AnaVTG]

Hey Im having the same problem my user name is Ana Victoria Torres Guzman, my settings says that Im in Dominican Republic but I am currently living in France and it does not allow me to make a change because is blocked, any help?

thanks 

[Hegbe992]

Hi there,
I have moved from the UK to Australia and cannot change my country which means I can't access spotify. Can you please change this to Australia for me? my login is via Facebook but My username appears to be 1168423153. Thanks! Ben

[124355281]

I've been in Germany for 2 years. Made my account in the U.S. and upon moving here I didn't change anything. Been working fine until today and it says I need to change my country. I can't because it's greyed out. I tried upgrading with my German credit card but it won't accept it because it says the zip code is not valid, I assume it's looking for a U.S. zip code.

Support, can you please change my country to Germany?

username: 124355281

[MattSuda]

@ericrath90 @AnaVTG @Hegbe992 @124355281 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[LVNH]

Hi,

I have the same issue. I started my Spotify account in France by using my Facebook account but now in Belgium, with a belgian IP adress, it doesn't want to change to the right country.

Can you fix my problem please?

[Turlough]

I have exactly the same problem. My account thinks I am in Italy because I stayed there for three weeks and it won't let me change it to the UK

Please help!

[jesswcooper]

I live in the Netherlands and have been using Spotify for 10 months. Suddenly, I can't log on because the programme thinks I am registered to the wrong country (it doesn't tell me which). I've checked my IP address as well as my address in my profile - both are NL. 

username: jesswcooper

Help? 😞

[cardozam]

Hi, I have the same problem... 

I live Spain and have been using Spotify for a year more or less without a problem and all of the sudden, I can't log on because Spotify thinks I am registered in the wrong country. I went to my account settings and it sais that I´m in Spain, I've checked my IP address as well as my address in my profile everything sais Spain. 

username: cardozam

Could anyone help me, please?

Cheers!

[MattSuda]

@cardozam @jesswcooper @Turlough @LVNH 

Read this on how to contact suppport for help:

https://community.spotify.com/t5/Ongoing-Issues/Unable-to-change-country-settings-as-a-free-user/idi...