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I can't get spotify to go online because it thinks I'm in the wrong country. My profile says, that I'm from the USA, but I never made that setting. I'm from germany and have a german IP. I can't change my country in my profile on my own, because its greyed out. Please change the country to germany. My Accountname is fernetbranco
Thank you.
Solved! Go to Solution.
I need help to change Country in my Account as well. I moved from Germany to Japan...
Have you tried changing your country setting in your profile page yet?
Make sure your IP address shows the country you're currently at. You can check it here.
Check your IP address here.
If it shows that you're in Sweden, you will be set.
If not, check why it shows that you're in another country. Depending of your Internet provider, there could be several solutions.
Your website profile doesn't give you the option? Did you enter any payment details into the account?
You should contact customer support through this link:
https://support.spotify.com/contact-spotify-support/
They'll help you out.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.
Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.
Before my holidays everything was ok in Belgium but now that I've tried to connect in Spain,my iPhone and Pad cannot accept my account ( fault 408 ) in Belgium
Hey @SalleJan,
Most of those problems come from a difference between the country shown by the IP address, and the one in your profile.
First, check your IP address here.
After that, compare it to the country shown in your profile.Hey @Coralmarieselby,
Most of those problems come from a difference between the country shown by the IP address, and the one in your profile.
First, check your IP address here.
After that, compare it to the country shown in your profile.Same Problem here im originally from portugal which im at right now but went to canada for four years and is also where i made my account.
It makes no sense because i already changed my country to portugal but it didnt make a difference
Spotify think i am in france but i never met there. I am in Iran can you change my country to Iran?
Hey @radmanmh96
Unfortunately, Spotify hasn't launched in Iran yet, so you won't be able to use the service there until it's launched.
You can find more info here.
I need to change my country to Sweden, as of now It wont let me listen to my music
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