Subscription cancelled

[saukikwnan]

Hi,

I canceled Premium on April 27th and i sent feedback as to why i was cancelling, but I just recently got a receipt from paypay that I've paid for another month of premium.

Can someone please review this and advise?

Thanks so much,

Katie

[Maxim]

Hey @saukikwnan,

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

[saukikwnan]

I don't have an email in my inbox or spam. I did go through the motions, I know it asked me why, but I'm wondering if that didn't go through?

[Maxim · Accepted solution]

@saukikwnan

It sounds like you didn't complete the cancellation process. Please give that another try via your subscription page. You'll then receive a confirmation email shortly after that.

[saukikwnan]

It seems so, thanks.