Unable to access premium

[YAB]

I tried to pay for premium (student) through fb and it said it didn't go through. Well I check my acct. statement and a charge for 4.99 is processing on 9/30. I tried logging out and back in several times and uninstalling and reinstalling to no avail. It's still in 'free' mode.

[MattSuda]

Hey @YAB

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.