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Hi,
I just came back to France after spending several months in Canada, so I need to change the country in my profile.
However, the normal way to change it doesn't work for me (see screenshot). I tried contacting support, but they just sent me the link to "how to change the country in your profile," so it didn't help.
Am I missing anything? Is it because my account is linked to my Facebook profile?
Thanks in advance.
Clémentine
Solved! Go to Solution.
This is a known issue.
I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
Yes, it would have a little to do with your facebook profile. What country is set there?
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This is a known issue.
I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
Hey there @clem06! Did you ever get this solved?
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What's a Spotify Rock Star, and how do I become one?
Sorry, I hadn't seen the answers!
Thanks a lot, I actually did what MattSuda said, so we're working on solving it, I guess.
They didn't really say if it was because of Facebook, but they said they can make me a new non-Facebook-linked account (I just want to know whether I'll be able to change the country settings in the future before doing it).
Anyway, I guess we can close this topic.
Good to hear @MattSuda was able to help!
If this solved your issue - Mark it as a solution!
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What's a Spotify Rock Star, and how do I become one?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…