Unable to uprade to Premium

[netfaux]

This message keeps popping up everytime I try and use my student discount " Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." 

I emailed their support and it was unhelpful, I would just like to have premium.

[Taylor]

Hi,

What Student discount is this? I know of 2 different company things.

What card provider are you using?

Anthony

[netfaux]

I'm using a visa card and using this part to upgrade https://www.spotify.com/us/student/

[netfaux]

*bump* it's been 2 weeks now and still can't get the student discount to upgrade me

[MattSuda]

Hey @netfaux

Check out this help article:

https://support.spotify.com/problems/#!/article/problems-paying-for-spotify-by-card

If that doesn't help, support can usually help with this:

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.