Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I am still a student and have a valid student email address, but last month was charged $9.99 so I checked my account and it had removed my student discount and is now telling me I am not eligible for the discount. Help me I'm poor!
Hi lizzieg! One of the most common reasons for this occurance is there's been a change in your location, either in your profile settings as a free user, or in your payment information as a premium user. Could you make sure that all of your details are set to the same country for which your trying to get your student discount through (US/UK/DE)?
If that's all squared away as it should be, then:
Has it been about a year since you first signed up for the student discount?
Exactly what does it say when you try to re-apply for the discount?
Which country's discount are you applying for?
If you could let me know the answers to these, it would be much appreciated. Thanks!
I'm having the exact same problem and don't know what to do. I've had my student discount for over a year now and when I went to renew it, Spotify said I was not eligiable for it. I love Spotify but am not trying to pay $10 a month for it because I'm poor. 😞
Kenziecray, exactly what error do you get when you try to renew? What does it say, specifically? Thanks!
I ended up getting in touch with Spotify support and after trying a few things, they told me to change my account to free and once the month of premium ended, I was able to retry getting the discount just through the link at the bottom of the homepage and it worked immediately. Hope that can help people in the future.
@Kenziecray wrote:
When you switched to the free version did it delete all the music that you had downloaded / playlists you had made? But thank you that helps a lot!
Hey there @Kenziecray!
When your account reverts back to free, no data is lost. Although all downloaded tracks for offline use will need to be redownloaded once you switch back to Premium.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…