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Gig Goer
Posts: 3
Registered: ‎17-02-2012
Accepted Solution

Username on Spotify

So I was required to create a Spotify account using Facebook, which is irritiating but manageable.  How do I change my Spotify username?  Right now it seems I must log int to Spotify as my Facebook name (not comfortable with that) and elsewhere it lists my username as a series of numbers. I am not a number! (as quoted by "The Prisoner").  Please let me know how to take care of this. 

 

Thanks for your help.  In advance.  As they say in the corporate world.

 

Elizabeth

 

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Community Manager
Posts: 7,217
Registered: ‎20-01-2012
One thousand kudos. That's a ton!
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Re: Username on Spotify

Hi Elizabeth, 

 

At this time it's not possible to change the username for a Spotify account.

 

As you've joined through Spotify your display name the same as your display name on Facebook. When you log in just enter the email address and password that you use for Facebook--there's no need to use those digits as they are for our use only. 

 

If you're still seeing these numbers rather than your display name in the app, please try a clean reinstallation

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Community Legend
Posts: 863
Registered: ‎10-03-2012

Re: Username on Spotify

My account is not connected to Facebook, but I'm getting this problem on the playlist part of search results all the time.

 

Here, I search for Wolfgang Gartner and look at the playlist, all the users show up as their username or the Facebook numbers:

Spoti1.png

 

 

Now I click on the playlist I'm pointing at to see detailed info for the playlist. I see the person's real name as it normally should be because he is connected to Facebook:

Spoti2.png

 

 

And then I click on the Back button to go back to my search results screen and the playlist search no longer shows the username for FB connected users, it's the Facebook real name:

Spoti3.png

 

 

 

The problem seems to be that Spotify is not fetching the Facebook real name under certain conditions. The people who have problems seeing the Facebook name on their friends list is probably having a similar problem as pictured here. Notice how everyone's real name showed up after I pressed the back button to return to the page I was in, even the ones whose playlist I did not look at. The People list never "reloads" like this, so there is no way to actually fix it in there.

 

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Chosen by murr4y (Concert Regular)
Music Lover
Posts: 1
Registered: ‎23-03-2012

Re: Username on Spotify

Guys, I figured out the problem for me on Arch linux after a little strace-ing. Essentially, when authenticating with facebook spotify is looking for a certificate named ed524cf5.0 which is not present on Arch. The easy (hack of a) fix for me was:

 

cd /etc/ssl/certs
sudo ln -s Entrust.net_Secure_Server_CA.pem ed524cf5.0

I'm not familiar with the setup of certificates on different systems, but I guess spotify could start using Entrust.net_Secure_Server_CA.pem directly rather than the symlink (it has the same name on Ubuntu). Or if that isn't guaranteed either perhaps bundling the certificate in the app could work.

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Chosen by bolzers-mag (Music Lover)
Multiple Award Winner
Posts: 14,626
Registered: ‎14-02-2012

Re: Username on Spotify

@bolzers-mag 

 

You cannot have a spaces or capitals in your username.

 

You may have seen users with spaces or capitals in their username because their account is linked to their Facebook account.

 

When you connect your Spotify account to your Facebook account, it changes your display name to the name you have on your Facebook account. These users still sign in with their username, but the name displayed on their profile is the one on their Facebook account. 

Matt Suda   Community Rock Star

♫ Music keeps my heart beating ♫

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Community Manager
Posts: 7,217
Registered: ‎20-01-2012
One thousand kudos. That's a ton!
Thanks for taking part in the Spotify Community this week, as we celebrate its third anniversary!
Admit it; you're a professional support specialist, aren't you?!
You must be helping a lot of people.

Re: Username on Spotify

Hi Elizabeth, 

 

At this time it's not possible to change the username for a Spotify account.

 

As you've joined through Spotify your display name the same as your display name on Facebook. When you log in just enter the email address and password that you use for Facebook--there's no need to use those digits as they are for our use only. 

 

If you're still seeing these numbers rather than your display name in the app, please try a clean reinstallation

Gig Goer
Posts: 3
Registered: ‎17-02-2012

Re: Username on Spotify

[ Edited ]

Never mind.  Got an answer.

Gig Goer
Posts: 3
Registered: ‎17-02-2012

Re: Username on Spotify

Okay thanks.  It is showing my FB name and the username of numbers is just greyed out.  I'll suffer through - heh.

Festival Fanatic
Posts: 9
Registered: ‎13-03-2012

Re: Username on Spotify

I have the same Problem as InkyHeels.

 

I registred through my Facebookaccount, but in the app i don't see neither my facebookname/email, nor i see the name of my friends- only numbers. Also Profile Images does not get displayed.

 

Any solution for this?

 

13-03-2012 14-12-52.jpg

Garage Band
Posts: 54
Registered: ‎13-03-2012

Re: Username on Spotify

Same "number"-problem here. Clean install is out of question because i just installed it the first time on windows and os x and have the problem on both.
Moderator
Posts: 4,417
Registered: ‎19-01-2012

Re: Username on Spotify

Hey sladerino, Flakes - are either of you connecting through any kind of proxy or using a firewall that might be blocking the Facebook part of the Spotify connection?

I've seen this cause problems before, similar to the screenshot provided above.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Festival Fanatic
Posts: 9
Registered: ‎13-03-2012

Re: Username on Spotify

Hi there,

 

now you mentioned it- yes I'm at work behind a proxy. This might also explain why I can't see any updates of music i have listen to on facebook.

 

I guess there is no solution for it?

Moderator
Posts: 4,417
Registered: ‎19-01-2012

Re: Username on Spotify

It seems so at the moment I'm afraid. All the cases I've seen of this are workplaces that have banned Facebook and this has the effect of blocking out that bit of Spotify.

A bit annoying I know - sorry I can't be much more helpful right now.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
Festival Fanatic
Posts: 9
Registered: ‎13-03-2012

Re: Username on Spotify

[ Edited ]

Just FYI: Our Workplace is not blocking Facebook. ;)

 

Also I can log in with my Facebook-Login to Spotify (well, at least, this is the most important function :P)

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