Why my account isn't deleted ?

[user-removed]

Hello 🙂

I have sent a request with it : https://www.spotify.com/fr/about-us/contact/contact-spotify-support/, where I wrote (in French because I'm French) that I want to delete my account because I will recreate one other with a new email address (<<SNIP>> is the older one, coming from my old facebook account email deleted now). I precised that for the answer to reply to this temporary email :  <<SNIP>> . Two weeks later, no more reply from spotify... I have sent the same request today, but I want to know why it doesn't work... It is very urgent !

Thanks for reading (and sorry for my poor English)

[Edit - Email Address Removal - Peter]

[Richard]

Do you have the reference number for case you sent in?

It's possible our reply may simply have gone to the wrong email address. So I'll be happy to chase this up for you.

[user-removed]

"Do you have the reference number for case you sent in?"

Sorry, I don't understand 😕 What is it ?

[user-removed]

And what can I do more to delete it ?

[Peter__]

The reference/case number is an 8 digit number which will be in the automated email reply (normally in the subject line beside a #). 

I've also hidden those email addresses in your post from the public, just to stop you getting spammed. 😉 

Peter

[user-removed]

The problem is that I have no access to my old email which is linked to this spotify account (in fact I deleted this email long time ago). I have a new temporary email in facebook but the older email is still the account mail.

So I can't receive the automatic reply... 😕

[Peter__]

Ah sorry for the hassle here, would you be able to submit another form using this page making sure you use a working email address and let us know the case number here so we can get it chased up for you? 

Peter

[user-removed]

Thanks ! I'll do it now !

Do I write it in French or in English ?

[Peter__]

---

@user-removed wrote:

Thanks ! I'll do it now !

Do I write it in French or in English ?

---

Totally up to you 😉 

Pretty sure Spotify do support in both languages, although if you can you might get a faster reply in english! 

Peter

[user-removed]

Finally I wrote it in English 🙂

The number is # 00888637

[Peter__]

---

@user-removed wrote:

Finally I wrote it in English 🙂

The number is # 00888637

---

I'll ask the team to put a rush on that for you. 😉 

Peter

[user-removed]

Thanks a lot !!!

[user-removed]

I just want to know if the account is now well deleted, I can't check because if I log-in with Facebook it will create a new account ^^

Thanks

[Peter__]

---

@user-removed wrote:

I just want to know if the account is now well deleted, I can't check because if I log-in with Facebook it will create a new account ^^

Thanks

---

You should get a confirmation email or a post here from a member of the Spotify team when its done 😉 

Peter

[user-removed]

My account is not deleted...

When I go to the web player, it log in me automatically to the account...

I haven't received mail to the temporary email address.

What can I do ?

[Peter__]

I didn't get a reply to my escalation topic either, I've just bumped it for you.

Peter

[user-removed]

Thanks a lot for you help until now Peter !!

What can I do and about how long do I must wait ? (it's a little urgent...)

Thanks a lot !

[Peter__]

There is nothing much else we can do other than wait patiently unfortunately! 

Peter

[user-removed]

Ok, but when it will be done, where do I receive the mail ? On the temporary eail or the old one ?

[Peter__]

You will normally get a post by a member of the Spotify team on this topic, as well as a reply to whichever email address you put in the first box when you filled in the contact form after this post. 

Peter