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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396175 Views
  • 943 replies
  • 107 likes
  • Account
  • 396175 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170419 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170419 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98825 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98825 Views
  • 68 replies
  • 10 likes

Won't accept Canadian card

I've got a UK Spotify account but now live in Canada. Trying to move my account to Canada, but it won't accept by Credit Card or Debit card as says "country not supported" even though Canada is. Any thoughts?

  • Casual Listener
  • I've got a UK Spotify account but now live in Canada.   Trying to move my account to Canada, but it won't accept by Credit Card or Debit card as says "country not supported" even though Canada...
  • Robert_W
  • Community Legend
  • 316 Views
  • 5 replies
  • 0 likes
  • 316 Views
  • 5 replies
  • 0 likes

Solved!! Merging two spotify accounts together

"I created a new spotify account which is also a premium account with a new email address but I wanted to connect it with my facebook so I added my new email on my facebook but when I tried to connect the two together, it won’t connect. Is there any ...

  • Visitor
  • "I created a new spotify account which is also a premium account with a new email address but I wanted to connect it with my facebook so I added my new email on my facebook but when I tried to connec...
  • Nightslash360
  • Roadie
  • 2818 Views
  • 1 replies
  • 0 likes
  • Login
  • 2818 Views
  • 1 replies
  • 0 likes

Unable to Link my Facebook account

I'm trying to connect my Spotify account to Facebook but a error shows up. My facebook acccount has actually been used to register with Spotify long ago but I did remove it from Facebook. It would be nice if some staff member do some changes on my ac...

  • Newbie
  • I'm trying to connect my Spotify account to Facebook but a error shows up. My facebook acccount has actually been used to register with Spotify long ago but I did remove it from Facebook.   It...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

I pay every month 9,99 euros for my spotify account, but I don't know which account im paying for. I

I pay every month 9,99 euros for my spotify account, but I don't know which account im paying for. I've tried all possibe accounts, but none of them is a premium account. How can I find out which account this is, or how can I stop this?

  • Newbie
  • I pay every month 9,99 euros for my spotify account, but I don't know which account im paying for. I've tried all possibe accounts, but none of them is a premium account. How can I find out which acc...
  • 100 Views
  • 0 replies
  • 0 likes
  • Account
  • 100 Views
  • 0 replies
  • 0 likes

Create Account

Hi, i cant choose my Username if i create a account. It generate a Random Username, and i cant can login with it.I only can login with my email, but i want to login with my username

  • Casual Listener
  • Hi,   i cant choose my Username if i create a account.   It generate a Random Username, and i cant can login with it. I only can login with my email, but i want to login with my userna...
  • Maxim
  • Spotify Star
  • 405 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 405 Views
  • 6 replies
  • 0 likes

Studentenrabatt auf falschen account gebucht

Ich habe mein Spotify Premium abbonement gekündigt um den StudentenRabatt zu aktivieren. Allerdings habe ich dort eine falsche emailadresse angegeben und möchte diese ändern um meine Musik und meine playlists zu behalten. Wie ist das möglich?

  • Newbie
  • Ich habe mein Spotify Premium abbonement gekündigt um den StudentenRabatt zu aktivieren. Allerdings habe ich dort eine falsche emailadresse angegeben und möchte diese ändern um meine Musik und meine ...
  • 397 Views
  • 0 replies
  • 1 likes
  • 397 Views
  • 0 replies
  • 1 likes

ghfygj

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  • Regular
  • ghvgjhu
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

access to my account

how do i change my email & password. Ido not know my password and my emailis not valid so I cannt get that password

  • Casual Listener
  • how do i change my email & password.  Ido not know my password and my email is not valid so I cannt get that password
  • 94 Views
  • 0 replies
  • 0 likes
  • Login
  • 94 Views
  • 0 replies
  • 0 likes

Language difference

Why the heck are the Top 50 by country playlists in Chinese???

  • Newbie
  • Why the heck are the Top 50 by country playlists in Chinese???
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Playstation account

I recently purchased a playstation and wanted to link my spotify account to my playstation account. However, I keep getting the notification that my spotify is already linked to a playstation. This is impossible, because I’ve never even had a playsta...

  • Newbie
  • I recently purchased a playstation and wanted to link my spotify account to my playstation account. However, I keep getting the notification that my spotify is already linked to a playstation. This i...
  • 148 Views
  • 0 replies
  • 0 likes
  • Account
  • 148 Views
  • 0 replies
  • 0 likes

unable to click log in from Spotify app

New device and it asks me to log in or create account. Neither button works. Clicking log in does not result in a screen change. I deleted the app and reinstalled but it did not correct the issue.

  • Newbie
  • New device and it asks me to log in or create account.  Neither button works.  Clicking log in does not result in a screen change.  I deleted the app and reinstalled but it did not cor...
  • bitbrk
  • Casual Listener
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Date format for Gift Cards

The delivery date needed to purchase gift cards keeps saying "invalid format." What is the correct formate to use? This is the page I am on: https://www.spotify.com/my-en/purchase/ecards/

  • Casual Listener
  • The delivery date needed to purchase gift cards keeps saying "invalid format."  What is the correct formate to use?  This is the page I am on: https://www.spotify.com/my-en/purchase/ec...
  • malinnystrand
  • Casual Listener
  • 2642 Views
  • 5 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 2642 Views
  • 5 replies
  • 0 likes

Changing country

I have moved to Singapore and when I enter my new payment details to change my country it tells me spotify is not available in Singapore - when it is!! Help please

  • Newbie
  • I have moved to Singapore and when I enter my new payment details to change my country it tells me spotify is not available in Singapore - when it is!! Help please
  • LeoRager
  • Community Legend
  • 297 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 297 Views
  • 3 replies
  • 0 likes

I've lost my Login Data

Hi Everybody I have a premium Account on Spotify. the big Problem that I'm now logged out and I don't have and can't remember any Information that helps me to login again. I don't remember at all my E-Mail Adress, my username or my password.Can anyon...

  • Newbie
  • Hi Everybody   I have a premium Account on Spotify. the big Problem that I'm now logged out and I don't have and can't remember any Information that helps me to login again. I don't remember a...
  • dakotaeasbey
  • Newbie
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 157 Views
  • 1 replies
  • 0 likes

Email Error

Ok. So, whenever I try to edit my settings, it comes up with my email (duh) but for whatever reason if I try to change things in my account, it says my email is taken.... Before I edit it... the one it says is already part of the account...I would lo...

  • Newbie
  • Ok. So, whenever I try to edit my settings, it comes up with my email (duh) but for whatever reason if I try to change things in my account, it says my email is taken.... Before I edit it... the one ...
  • 155 Views
  • 0 replies
  • 0 likes
  • Account
  • 155 Views
  • 0 replies
  • 0 likes

Family Plan Problems

I understand this has been asked and answered before but there is no where else that I can see to get personalized support so here it goes. I have had a premium account for a while now and have invited my wife to my family plan when it was available....

  • Visitor
  • I understand this has been asked and answered before but there is no where else that I can see to get personalized support so here it goes.   I have had a premium account for a while now and h...
  • Diamond1
  • Newbie
  • 3040 Views
  • 5 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 3040 Views
  • 5 replies
  • 2 likes

Log in

My spotify works on my laptop, but i go and try to log in on my phone and it says "please go online to connect to Spotify." but i am online?????????????????

  • Newbie
  • My spotify works on my laptop, but i go and try to log in on my phone and it says "please go online to connect to Spotify." but i am online?????????????????
  • 122 Views
  • 0 replies
  • 0 likes
  • Login
  • 122 Views
  • 0 replies
  • 0 likes

My recently played list keeps randomly changing

I use the radio function quite a lot and often use the recently played stations to jump back into something I've been listening to recently. In the last two weeks, every time I go to recently played stations it's totally mixed up. It's still got all ...

  • Casual Listener
  • I use the radio function quite a lot and often use the recently played stations to jump back into something I've been listening to recently. In the last two weeks, every time I go to recently played ...
  • 133 Views
  • 0 replies
  • 1 likes
  • 133 Views
  • 0 replies
  • 1 likes

Spotify family - invite problem

Hello I upgraded my account from premium to family and tried to invite my girlfriend (who lives at the same physical address). This was several days ago and still no e-mail, and yes we have checked the spam-folder.. I also tried inviting her by filli...

  • Casual Listener
  • Hello   I upgraded my account from premium to family and tried to invite my girlfriend (who lives at the same physical address).   This was several days ago and still no e-mail, and yes...
  • Sylvusik
  • Newbie
  • 657 Views
  • 6 replies
  • 0 likes
  • 657 Views
  • 6 replies
  • 0 likes