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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398660 Views
  • 948 replies
  • 107 likes
  • Account
  • 398660 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171589 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171589 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99120 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99120 Views
  • 68 replies
  • 10 likes

Superuser Contribution Tengo cargos mensuales en mi medio de pago pero no tengo servicio

Cuando intento inciar Spotify me aparece un mensaje de que mi utimo pago no paso pero mes tras mes me aparece un cargo por el servicio en mi tarjeta de banco

  • Visitor
  • Cuando intento inciar Spotify me aparece un mensaje de que mi utimo pago no paso pero mes tras mes me aparece un cargo por el servicio en mi tarjeta de banco
  • Alex
  • Spotify Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Too many ads for free user

I have checked that my account is up to date but I'm getting adds ever 2 minutes now and it's honestly so frustrating. Sometimes I won't even get a full song .it is especially frustrating since I go from listening to classical music to the scream adv...

  • Newbie
  • I have checked that my account is up to date but I'm getting adds ever 2 minutes now and it's honestly so frustrating. Sometimes I won't even get a full song .it is especially frustrating since I go ...
  • Joan
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't change country and update payment method

I need update payment method and country (I moved to another country). I have premium.According to your manual: Open Settings -> Plan -> Update PaymentI use Paypal as a new payment method. After login to paypal and submit payment system says that the...

  • Newbie
  • I need update payment method and country (I moved to another country). I have premium. According to your manual: Open Settings -> Plan -> Update Payment I use Paypal as a new payment method. ...
  • Dian
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account bestaat niet meer

Het emailadres van mijn account werkt niet meer, ik kan hier geen toegang meer op krijgen. Hoe kan ik het email adres veranderen??

  • Visitor
  • Het emailadres van mijn account werkt niet meer, ik kan hier geen toegang meer op krijgen. Hoe kan ik het email adres veranderen??
  • Dian
  • Spotify Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Offline songs after overdate Spotify Premium

I wonder if I have a Spotify Premium and download songs to listen offline. Then when my Spotify Premium overdate, do offline songs still here? I mean I can still listen it offline or I have to pay a new Spotify Premium pack to continue listen it offl...

  • Visitor
  • I wonder if I have a Spotify Premium and download songs to listen offline. Then when my Spotify Premium overdate, do offline songs still here? I mean I can still listen it offline or I have to pay a ...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Account hacked, email changed

PlanFreeCountryUnited StatesDevice(iPhone Operating System(iOS 10) My Question or Issue Hello. My account was gotten into by someone, and they were able to change the email associated with it and the password as well. So now, when I try to log in wit...

  • Visitor
  • Plan Free Country United States Device (iPhone 😎 Operating System (iOS 10)   My Question or Issue   Hello. My account was gotten into by someone, and they were able to change th...
  • wowow123
  • Visitor
  • 6515 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 6515 Views
  • 2 replies
  • 0 likes

Payment is in the wrong currency

When I look at upgrading to premium individual it is in a foreign currency, I’m in the uk ?

  • Visitor
  • When I look at upgrading to premium individual it is in a foreign currency, I’m in the uk ?
  • MauriceMV
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Suspicious text on payment

I got a text message that my payment did not go through and is fake just so the community is aware if anyone receives this text is not from Spotify. Do not click on that link. From: SpotifyMessage: We can't processyour payment.We're having some troub...

  • Visitor
  • I got a text message that my payment did not go through and is fake just so the community is aware if anyone receives this text is not from Spotify. Do not click on that link. From: Spotify Me...
  • kaworu_bloodpaw
  • Roadie
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution my account is "free", but can see Spotify is charging 99 kr

What do I do to get off, cancel my Spotify free account?? I can see Spotify is charging 99 kr from my bank account, But no where to see how I can stop that. What do I do? Tanja

  • Visitor
  • What do I do to get off, cancel my Spotify free account?? I can see Spotify is charging 99 kr from my bank account, But no where to see how I can stop that. What do I do? Tanja  
  • Novy
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • Account
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO puedo activar mi plan dou

Cambie mi plan para duo, pero me sigue apareciendo como individual y no me deja cambiar, me aceptaron el pago del plan duo, pero no me permite hacer nada

  • Visitor
  • Cambie mi plan para duo, pero me sigue apareciendo como individual y no me deja cambiar, me aceptaron el pago del plan duo, pero no me permite hacer nada
  • Joan
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu and Showtime

I am a student and I signed up for Spotify student which comes with free Hulu and free showtime but I have no instructions on how to activate those accounts.

  • Visitor
  • I am a student and I signed up for Spotify student which comes with free Hulu and free showtime but I have no instructions on how to activate those accounts.
  • Joan
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have multiple login names, passwords, etc…How to combine them all into 1

I want to combine the music I have associated with my premium subscription into one account. For some reason I have several usernames, login names, passwords associated with the same single subscription I’ve had since around 2017.

  • Visitor
  • I want to combine the music I have associated with my premium subscription into one account. For some reason I have several usernames, login names, passwords associated with the same single subscript...
  • Lyubka
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant change Region in my account from Russia to Germany

PlanFree CountryGermany Operating SystemWindows 10/11, Firefox/Chrome My Question or IssueHello there!Ive tried several times to solve my problem through chat support but suddenly noone want/will/can help me.And here is my problem:i was a couple of m...

  • Casual Listener
  • Plan Free   Country Germany   Operating System Windows 10/11, Firefox/Chrome   My Question or Issue Hello there! Ive tried several times to solve my problem through chat s...
  • Dian
  • Spotify Legend
  • 850 Views
  • 5 replies
  • 2 likes
  • Account
  • 850 Views
  • 5 replies
  • 2 likes

Tengo plan y no puedo escuchar off line

En mi cuenta aparece que soy parte del plan familar y se paga correctamente pero solo a mi cuenta no me deja escuchar off line y me pide que pague premiun cuando claramente si se esta pagando, lo extraño es que el aviso de que pagara siempre ha apare...

  • Visitor
  • En mi cuenta aparece que soy parte del plan familar y se paga correctamente pero solo a mi cuenta no me deja escuchar off line y me pide que pague premiun cuando claramente si se esta pagando, lo ext...
  • Prague
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Why am I still not getting premium even though I’m on it .????? Rubbish

I’m on premium but nothing has changed from the free Spotify?? Still getting advertisements and can’t play what I want

  • Visitor
  • I’m on premium but nothing has changed from the free Spotify?? Still getting advertisements and can’t play what I want
  • Prague
  • Spotify Star
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Superuser Contribution My account is linked to an old email that I can't access.

I know my Spotify is linked to an old email address but a) I don't know which one and b) I don't have access to any email accounts apart from my current one. It goes without saying but I've got no idea what my password is either. Tried to chat Spotif...

  • Visitor
  • I know my Spotify is linked to an old email address but a) I don't know which one and b) I don't have access to any email accounts apart from my current one. It goes without saying but I've got no id...
  • AlejaR
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! Can't reset the Device Password.

When I try to reset the device password, it gives me the error: There was a problem setting your password. What is the problem?

  • Casual Listener
  • When I try to reset the device password, it gives me the error: There was a problem setting your password. What is the problem?
  • Prague
  • Spotify Star
  • 754 Views
  • 3 replies
  • 1 likes
  • 754 Views
  • 3 replies
  • 1 likes