Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398832 Views
  • 950 replies
  • 107 likes
  • Account
  • 398832 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171662 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171662 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99130 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99130 Views
  • 68 replies
  • 10 likes

How do I link a track released by a label to my artist page ?

I top lined a track for a DJ which was then released by label on Spotify. I have asked the Dj and Label to link the track to my artist page but this has not been done. Is there another way I can get the track linked? This has happened twice to me-My ...

  • Visitor
  • I top lined a track for a DJ which was then released by label on Spotify. I have asked the Dj and Label to link the track to my artist page but this has not been done. Is there another way I can get ...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

I have my daughter's accounts under my email. When I try to sign into my

Account it logs into my daughter's. How do I delete their accounts if we are all under the same email?

  • Visitor
  • Account it logs into my daughter's. How do I delete their accounts if we are all under the same email?
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student subscription

Hi there, My account has just been debited for spotify premium by an amount of 9,99/month instead of the 4,99/mo because I forgot to renew my student discount, I just verified my status again but if I click on purchase now am I going to be get debite...

  • Visitor
  • Hi there,  My account has just been debited for spotify premium by an amount of 9,99/month instead of the 4,99/mo because I forgot to renew my student discount, I just verified my status again ...
  • Alex
  • Spotify Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 124 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution missing payment method when updating the premium plan to Duo

Hi, I have a personal premium plan. I wanted to change/upgrade the plan to Duo using the same payment method (via Ooredoo operator). Unfortunately, only the payment method by card is loaded. I wanted to continue using my initial payment method (Ooore...

  • Casual Listener
  • Hi,   I have a personal premium plan. I wanted to change/upgrade the plan to Duo using the same payment method (via Ooredoo operator). Unfortunately, only the payment method by card is loaded....
  • Alex
  • Spotify Legend
  • 395 Views
  • 3 replies
  • 0 likes
  • Premium
  • 395 Views
  • 3 replies
  • 0 likes

Solved!! 3,333 Offline Song Limit

I have a few question regarding the 3,333 offline synced song limit. I did not find definite answers (or multiple conflicting answers) when reviewing the boards, but I apologize if I just missed it or did not understand it. 1) Example: One song on sa...

  • Casual Listener
  • I have a few question regarding the 3,333 offline synced song limit.  I did not find definite answers (or multiple conflicting answers) when reviewing the boards, but I apologize if I just misse...
  • quinton05
  • Visitor
  • 29812 Views
  • 74 replies
  • 2 likes
  • 29812 Views
  • 74 replies
  • 2 likes

Solved!!Superuser Contribution Spotify activity appearing on someone else’s device

PlanFree/PremiumCountry DeviceiPhone 14Operating SystemiOS 16 My Question or IssueWhenever I click on an artist or playlist it shows up on his account. have no idea why this is happening as we do not share an account and we are not on a family plan. ...

  • Casual Listener
  • Plan Free/Premium Country   Device iPhone 14 Operating System iOS 16   My Question or Issue Whenever I click on an artist or playlist it shows up on his account. have no idea why ...
  • OscarDC
  • Moderator
  • 629 Views
  • 5 replies
  • 0 likes
  • Account
  • 629 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium on 2 Accounts

Me and my sister use spotify and would like premium on both of our accounts. However, we share the same apple ID account to buy premium on, but different SPOTIFY accounts. Is it possible to have premium on both knowing that you share the same apple I...

  • Casual Listener
  • Me and my sister use spotify and would like premium on both of our accounts. However, we share the same apple ID account to buy premium on, but different SPOTIFY accounts. Is it possible to have prem...
  • Dian
  • Spotify Legend
  • 45962 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 45962 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Facebook integration not showing friends or activity

PlanPremiumCountryPortugalDevicePC-LaptopOperating SystemWindows 10 My Question or IssueI know that there is already an identical question to this one:https://community.spotify.com/t5/Accounts/Spotify-friends-activity-empty-not-updating/td-p/5308639 ...

  • Casual Listener
  • Plan Premium Country Portugal Device PC-Laptop Operating System Windows 10   My Question or Issue I know that there is already an identical question to this one: https://community.spo...
  • AlejaR
  • Moderator
  • 413 Views
  • 3 replies
  • 0 likes
  • Account
  • 413 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playbar

Play bar not able to move in songs. Can someone help with this issue

  • Visitor
  • Play bar not able to move in songs. Can someone help with this issue
  • OscarDC
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution can I change country but not change payment method?

PlanPremiumCountryChile / USA My Question or IssueIs it possible to change my country without changing payment method?My account was originally started in Chile, with chilean credit card. Now i am in USA temporarily (several months) and i would like ...

  • Visitor
  • Plan Premium Country Chile / USA   My Question or Issue Is it possible to change my country without changing payment method? My account was originally started in Chile, with chilean credi...
  • Luan
  • Spotify Star
  • 2509 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2509 Views
  • 6 replies
  • 0 likes

Download not possible: "Maximum number of devices" even after Log out everywhere

PlanPremiumCountryGermany DeviceiPhone 12 (iOS 16), iPad, MacBook, Garmin Fenix, Apple Watch My Question or IssueI have the Spotify app on several devices: iPhone, iPad, MacBook, Garmin Fenix, Apple Watch. On 3 of them (iPhone, Fenix, Apple Watch). I...

  • Casual Listener
  •   Plan Premium Country Germany   Device iPhone 12 (iOS 16), iPad, MacBook, Garmin Fenix, Apple Watch   My Question or Issue I have the Spotify app on several devices: iP...
  • Luan
  • Spotify Star
  • 289 Views
  • 5 replies
  • 0 likes
  • Account
  • 289 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't acces to Spotify Account created with phone number

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've created years ago a spotify account with my phone number, when i changed my cellphone an...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've cr...
  • AlejaR
  • Moderator
  • 274 Views
  • 2 replies
  • 0 likes
  • Login
  • 274 Views
  • 2 replies
  • 0 likes

Superuser Contribution can't find my artist profile in search bar

Hi,I can't find my artist page when i search for my artist name in the search bar (JAN-JAN). I'm a new user and have an upcoming release (already uploaded to Spotify but not yet released). Please help! JAN-JANBasic subscripionIsraelWindows 10,etc.)

  • Newbie
  • Hi, I can't find my artist page when i search for my artist name in the search bar (JAN-JAN). I'm a new user and have an upcoming release (already uploaded to Spotify but not yet released). Please h...
  • Alex
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution TV app does not recognize my account details (email and password)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Login
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't access my profile

When using the app with my cell, I can't access user's profiles including my one, when doing so the app crashes.I tried to reinstall the app, and it didn't help.

  • Regular
  • When using the app with my cell, I can't access user's profiles including my one, when doing so the app crashes. I tried to reinstall the app, and it didn't help.
  • MihailY
  • Moderator
  • 1661 Views
  • 10 replies
  • 0 likes
  • 1661 Views
  • 10 replies
  • 0 likes

Can't join Premiun Duo

I had payment issues and I accidentally signed up with new account (forgot that I had signed up earlier with Facebook) and sent new Duo request to my boyfriend. Now I can't invite him back to old Duo account. Can we do anything or does he really have...

  • Newbie
  • I had payment issues and I accidentally signed up with new account (forgot that I had signed up earlier with Facebook) and sent new Duo request to my boyfriend. Now I can't invite him back to old Duo...
  • Luan
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 196 Views
  • 1 replies
  • 0 likes

Same account 2 different smartphone

I tried to use my account on my second smartphone but doesnt work, even if i click on a playlist of spotify the message that I read is "this playlist is empty, come back on the homepage"Is it possible to use my account on my business smartphone? I do...

  • Casual Listener
  • I tried to use my account on my second smartphone but doesnt work, even if i click on a playlist of spotify the message that I read is "this playlist is empty, come back on the homepage" Is it possi...
  • Luan
  • Spotify Star
  • 243 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 243 Views
  • 3 replies
  • 0 likes

Superuser Contribution Where is the setting to turn video podcasts off please?

Hello, I have a family subscription, I have looked high and low, searched far and wide and yet I cannot find the button to turn off video podcasts. I'm not against video podcasts generally speaking, but we only allow them on the family TV where the c...

  • Regular
  • Hello,    I have a family subscription, I have looked high and low, searched far and wide and yet I cannot find the button to turn off video podcasts.    I'm not against video...
  • AlejaR
  • Moderator
  • 298 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 298 Views
  • 3 replies
  • 1 likes

Issues with Premium Account

The username on my premium account is a 10-digit number instead of my email address. Is there a way to correct this? PlanPremiumCountryUSADevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • The username on my premium account is a 10-digit number instead of my email address. Is there a way to correct this?   Plan Premium Country USA Device   Operating System (iOS 10, A...
  • JBayudz
  • Composer
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Why do I see ads if I pay?

I pay for premium, I don't expect to see ads so tell me when I log in while I see an ad reminding me to vote and redirecting me to another website.First of all, I don't expect to see ads; second of all, stay out of politics, stay in your lane Spotify...

  • Regular
  • I pay for premium, I don't expect to see ads so tell me when I log in while I see an ad reminding me to vote and redirecting me to another website. First of all, I don't expect to see ads; second of...
  • Luan
  • Spotify Star
  • 438 Views
  • 3 replies
  • 0 likes
  • Premium
  • 438 Views
  • 3 replies
  • 0 likes