Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398057 Views
  • 947 replies
  • 107 likes
  • Account
  • 398057 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171207 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171207 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99042 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99042 Views
  • 68 replies
  • 10 likes

Superuser Contribution Criteria for Searching a Username/Display Name

PlanPremiumCountryUSDeviceI phone 8Operating SystemWindows 10 My Question or IssueWhen searching a friend. Would I use their Username or the (now changeable) Display name? Also does linking a Facebook account to a Spotify account change how to search...

  • Visitor
  • Plan Premium Country US Device I phone 8 Operating System Windows 10   My Question or Issue When searching a friend. Would I use their Username or the (now changeable) Display name? Al...
  • Alex
  • Spotify Legend
  • 5694 Views
  • 3 replies
  • 0 likes
  • Account
  • 5694 Views
  • 3 replies
  • 0 likes

Superuser Contribution Adding Artists says can't find artist?

I am trying to claim my new artist profile under my artist.spotify, and even though I can find it on the drop down menu it keeps telling me this when I try to continue on to setting up and managingis it cause the verification is failing? how can I ve...

Screen Shot 2019-01-15 at 12.31.39 PM.png Screen Shot 2019-01-15 at 12.35.27 PM.png
  • Regular
  •  I am trying to claim my new artist profile under my artist.spotify, and even though I can find it on the drop down menu   it keeps telling me this when I try to continue on to sett...
  • Alex
  • Spotify Legend
  • 2504 Views
  • 10 replies
  • 0 likes
  • Account
  • 2504 Views
  • 10 replies
  • 0 likes

Superuser Contribution Can`t log in with Gmail

PlanFree/PremiumCountryRussiaDevicePCOperating SystemWin10My Question or IssueHey . Got a problem - I cannot log in Spotify with Gmail, cause Spotify says Spotify account is not connected to Google, so I have to tape mail and password every time, tha...

  • Newbie
  • Plan Free/Premium Country Russia Device PC Operating System Win10 My Question or Issue Hey . Got a problem - I cannot log in Spotify with Gmail, cause Spotify says Spotify account is not con...
  • MafeG
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 513 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Sync Licensing Spotify Account

Hi everyone! I work in creative sync for a small, indie sync licensing agency, and I want to make a Spotify account to showcase our artists. We are NOT a record label, so we don't own master rights, publishing, etc. I just generally want to create fu...

  • Casual Listener
  • Hi everyone! I work in creative sync for a small, indie sync licensing agency, and I want to make a Spotify account to showcase our artists. We are NOT a record label, so we don't own master rights, ...
  • Jeremy
  • Spotify Legend
  • 433 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 433 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to be found with my profile name ?

PlanPremiumCountryFrance My Question or IssueI would like to be found with my DJ name:- my Spotify account name is not my DJ name one- I modified my profile name but it is not seen from Spotify search I would like to know the solution to be found fro...

  • Casual Listener
  • Plan Premium Country France   My Question or Issue I would like to be found with my DJ name: - my Spotify account name is not my DJ name one - I modified my profile name but it is not se...
  • Jeremy
  • Spotify Legend
  • 937 Views
  • 3 replies
  • 0 likes
  • Account
  • 937 Views
  • 3 replies
  • 0 likes

Need to post for a signature

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
  • 319 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Discover Weekly Hijacked

Hi Spotify Staff, Sorry to post in the wrong place, I see catagories for specific clients, account issues and subscriptions but none for the actual service.odd. Moving on... 5 months ago we had a baby and I used Spotify to soothe her the first month ...

  • Regular
  • Hi Spotify Staff,   Sorry to post in the wrong place, I see catagories for specific clients, account issues and subscriptions but none for the actual service.odd. Moving on...   5 month...
  • thiswilliam
  • Newbie
  • 3107 Views
  • 8 replies
  • 4 likes
  • Other
  • 3107 Views
  • 8 replies
  • 4 likes

Superuser Contribution Can I make my playlist 'anonymous'?

Hi all, I once made a playlist and it accidentally became pretty popular. Of course, I don't mind people following the playlist because I want everyone to enjoy the collection of music, but I do mind composers sending me friend requests and messages ...

  • Newbie
  • ...ave become too frequent now.   So, my question is: can I make the playlist 'anonymous'? Don't get me wrong; I want the playlist to remain public, but I'd like to get my name off of it.  &n...
  • Alex
  • Spotify Legend
  • 15648 Views
  • 2 replies
  • 6 likes
  • 15648 Views
  • 2 replies
  • 6 likes

Superuser Contribution Transferring playlists

This is more of a suggestion. I really think spotify should allow users to trasnsfer playlists through accounts if both accounts accept. This would include its followers, album art, date added for each song and stuff like that. I have a really old pl...

  • Casual Listener
  • This is more of a suggestion.   I really think spotify should allow users to trasnsfer playlists through accounts if both accounts accept. This would include its followers,  album art, da...
  • MafeG
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm the only one with this problem with the friendslist.

PlanDuoCountryUS Operating System(Windows 11 Dev Channel) My Question or IssueI have been having a problem with my friendslist and it seems that I am the only one with this issue as I tried searching up online on all websites, I even tried restarting...

  • Regular
  •   Plan Duo Country US   Operating System (Windows 11 Dev Channel)   My Question or Issue I have been having a problem with my friendslist and it seems that I am the only one ...
  • Kiril
  • Moderator
  • 1442 Views
  • 15 replies
  • 1 likes
  • Account
  • 1442 Views
  • 15 replies
  • 1 likes

Solved!! Company profile and verification

I would like to know whether there is an option to create a company account on Spotify and whether there are special conditions for brands / companies. I haven't found anything on the Spotify page, nor could Google help me. At the time it seems to me...

  • Newbie
  • I would like to know whether there is an option to create a company account on Spotify and whether there are special conditions for brands / companies. I haven't found anything on the Spotify page,...
  • MattSuda
  • Spotify Star
  • 17508 Views
  • 18 replies
  • 6 likes
  • Account
    Security
  • 17508 Views
  • 18 replies
  • 6 likes

Superuser Contribution Están haciendo mal uso de la tarjeta de crédito de mi esposa.

Me he puesto c¡en contacto con AYUDA via twitter, y me remitieron aqui, para que repitiera los pasos que segui via twitter, Inicio de conversación via twitter YO@SpotifyAyuda Hola, como se puede cancelar una suscripción, están haciendo mal uso de la ...

  • Newbie
  • Me he puesto c¡en contacto con AYUDA via twitter, y me remitieron aqui, para que repitiera los pasos que segui via twitter, Inicio de conversación via twitter   YO @SpotifyAyuda Hola, como se...
  • MafeG
  • Spotify Legend
  • 1941 Views
  • 5 replies
  • 1 likes
  • 1941 Views
  • 5 replies
  • 1 likes

I can’t find my artist profile on spotify for artist

Hello, my song was just released today and i want to claim my artist profile, but i cannot find my artist profile neither on the app or web browser. How can i fix this?

  • Casual Listener
  • Hello, my song was just released today and i want to claim my artist profile, but i cannot find my artist profile neither on the app or web browser. How can i fix this?
  • Billy-J
  • Spotify Star
  • 2092 Views
  • 6 replies
  • 1 likes
  • Account
    Login
  • 2092 Views
  • 6 replies
  • 1 likes

How do I unsubscribe from wrapped emails?

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueHow do I unsubscribe from wrapped emails? I don't want the spam and the Wrapped thing is pretty crappy. It also doesn't work on the Windows App.

  • Music Fan
  • Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue How do I unsubscribe from wrapped emails?  I don't want the spam and the Wrapped thing...
  • BobGohd
  • Music Fan
  • 455 Views
  • 2 replies
  • 0 likes
  • Account
  • 455 Views
  • 2 replies
  • 0 likes

Solved!! Are you charged tax in NY state/New York?

Hi everyone! If you're in New York state/NY, does Spotify charge you sales tax? And if so and it's not too much trouble, do you know what percentage? For some reason, Spotify is being sketchy and not sharing this information. Thank you so much, I rea...

  • Casual Listener
  • Hi everyone!   If you're in New York state/NY, does Spotify charge you sales tax? And if so and it's not too much trouble, do you know what percentage?    For some reason, Spotify ...
  • KeithGreene
  • Regular
  • 2889 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 2889 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Samsung Galaxy Watch - Login Problems

Hi, got the new Samsung Galaxy Watch today but I can't get logged in to Spotify Premium so I can stream music via wifi without my phone/listen to music offline - which was one of the main reasons I got the watch for use in the gym. I bought a Samsung...

  • Casual Listener
  • Hi, got the new Samsung Galaxy Watch today but I can't get logged in to Spotify Premium so I can stream music via wifi without my phone/listen to music offline - which was one of the main reasons I g...
  • Jeremy
  • Spotify Legend
  • 5348 Views
  • 4 replies
  • 0 likes
  • Premium
  • 5348 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to embed playlist 'unavailable in your country'

Hello, I'm unable to embed spotify playlists on a website. I created a custom playlist and generated an embed code. When I copy and upload the embedded code in a webpage it says "song is not available". For ANY song. Why is this happening? Arent we ...

woeterman_94_0-1642700190765.png
  • Casual Listener
  • Hello,   I'm unable to embed spotify playlists on a website. I created a custom playlist and generated an embed code.    When I copy and upload the embedded code in a webpage i...
  • MafeG
  • Spotify Legend
  • 661 Views
  • 3 replies
  • 0 likes
  • Other
  • 661 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I can't see what my friends are listening to on friend activity.

PlanPremiumCountryFinlandDevice(VivoBook_ASUSLaptop X421IAY_M413IA)Operating System(Windows 10, 64 bit) My Question or IssueHey! This been bugging me for while. I've tried to install the app few different times on my laptop but nothing. So i can't re...

  • Newbie
  •   Plan Premium Country Finland Device (VivoBook_ASUSLaptop X421IAY_M413IA) Operating System (Windows 10, 64 bit)   My Question or Issue Hey! This been bugging me for while. I've ...
  • scorpion2089
  • Newbie
  • 1362 Views
  • 2 replies
  • 0 likes
  • Account
  • 1362 Views
  • 2 replies
  • 0 likes

Superuser Contribution On Repeat and Repeat Rewind haven't updated since December 1

PlanFreeCountryCanadaDeviceMacbook Pro 2020Operating SystemMac OS X CatalinaSpotify VersionSpotify for macOS (Intel)1.1.73.517.gbef50fdb My IssueI've noticed that my "On Repeat" and "Repeat Rewind" pages haven't updated in a week (as of December 7) ....

  • Music Fan
  • Plan Free Country Canada Device Macbook Pro 2020 Operating System Mac OS X Catalina Spotify Version Spotify for macOS (Intel) 1.1.73.517.gbef50fdb   My Issue I've noticed that my "O...
  • Alex
  • Spotify Legend
  • 1366 Views
  • 13 replies
  • 1 likes
  • Account
  • 1366 Views
  • 13 replies
  • 1 likes

Superuser Contribution PlayStation connection (PS4,PS5)

Plane Premium Country Poland Device PlayStation 5 Operating System My Question or Issue Hi! I got problem connection my Spotify and PlayStation account. When i try to do that i got a message that my account is already connected with other one. I call...

  • Newbie
  • Plane   Premium   Country   Poland   Device   PlayStation 5   Operating System           My Question or Issue   Hi! I g...
  • Eni
  • Moderator
  • 451 Views
  • 1 replies
  • 0 likes
  • Account
  • 451 Views
  • 1 replies
  • 0 likes