Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • gabeebaros
  • Casual Listener
  • 389346 Views
  • 926 replies
  • 107 likes
  • Account
  • 389346 Views
  • 926 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1168565 Views
  • 119 replies
  • 111 likes
  • Account
  • 1168565 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98094 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98094 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution Got `Confirm Email` Email Sent After A Day Of Making My Account

My Question or IssueNot sure if this is just how Spotify works, but I just need some reassurance to make sure nobody has gotten into my account somehow. Does Spotify normally send the "Confirm Email" email to the email you used to create a Spotify ac...

  • Regular
  • My Question or Issue Not sure if this is just how Spotify works, but I just need some reassurance to make sure nobody has gotten into my account somehow. Does Spotify normally send the "Confirm Emai...
  • Kiril
  • Moderator
  • 1631 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 1631 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile][Your Library] Cancel Artist option

An option to remove a particular artist from all Daily Mixes, Likes, Playlists, etc permanently. A method to completely "Cancel" the artist. For example: I used to like Twenty One Pilots, but I discovered they support the Confederate Flag. As a resul...

  • Casual Listener
  • An option to remove a particular artist from all Daily Mixes, Likes, Playlists, etc permanently.  A method to completely "Cancel" the artist.    For example:  I used to like Twe...
  • MyNameIsJuren
  • Casual Listener
  • 572 Views
  • 2 replies
  • 0 likes
  • Mobile
    Your Library
  • 572 Views
  • 2 replies
  • 0 likes

Superuser Contribution My premium plan is gone

Today I got some kind of weird issue, my facebook account is cannot be logged in by the way when I login with the facebook's email it turn to another account which not have a premium, I cannot see any receipt from this account but the receipt is cont...

  • Newbie
  • Today I got some kind of weird issue, my facebook account is cannot be logged in by the way when I login with the facebook's email it turn to another account which not have a premium, I cannot see an...
  • CarlosE
  • Moderator
  • 377 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 377 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Crashes on Startup in Online Mode after new Phone (Profile?)

PlanPremium (Duo)CountryGermanyDeviceXiaomi 11TOperating SystemAndroid wird MUI 12.5 My Question or IssueI changed my mobile to a new one. Installation done and startet to Login. Directly Crash.Clean Install done, same Problem still.Changed Battery s...

  • Visitor
  • Plan Premium (Duo) Country Germany Device Xiaomi 11T Operating System Android wird MUI 12.5   My Question or Issue I changed my mobile to a new one. Installation done and startet to Lo...
  • Jeremy
  • Spotify
  • 485 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 485 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daily Mixs not updating

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNon of my Daily Mixes had updated for a long time

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Non of ...
  • Ver
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 1 likes
  • Other
    Premium
  • 345 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Other] Alert when logged in to many times

I was logged into Spotify on my Mac and when I tried to login / play on my iPhone the song would just start and stop. After spending and hour searching the web I came across that you had to logout of one device. If your app can make the songs stop pl...

  • Casual Listener
  • I was logged into Spotify on my Mac and when I tried to login / play on my iPhone the song would just start and stop. After spending and hour searching the web I came across that you had to logout of...
  • Jeremy
  • Spotify
  • 254 Views
  • 3 replies
  • 0 likes
  • Other
  • 254 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists of a deleted account

Can I still play playlists of a deceased persons deleted account if I save them by clicking the heart?

  • Newbie
  • Can I still play playlists of a deceased persons deleted account if I save them by clicking the heart? 
  • Jeremy
  • Spotify
  • 389 Views
  • 1 replies
  • 0 likes
  • Account
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I make spotify not forget what songs were already played on shuffle?

PlanFreeCountryUS Device(Android)Operating System My Question or IssueI notice that when I stop playing my shuffled playlist, when I try to resume it later on, it seems the app forgets what songs were previously played and will repeat songs instead o...

  • Casual Listener
  •   Plan Free Country US   Device (Android) Operating System   My Question or Issue I notice that when I stop playing my shuffled playlist, when I try to resume it later on, i...
  • Alex
  • Spotify Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • Free
  • 418 Views
  • 1 replies
  • 0 likes

Cannot Apply Gift Cards

I have a premium account but when I try to apply Gift Card I get the following message. "Unfortunately you can't apply this Premium code on your account. This is likely because you have an existing Premium subscription that cannot be combined with a ...

  • Music Fan
  • I have a premium account but when I try to apply Gift Card I get the following message. "Unfortunately you can't apply this Premium code on your account. This is likely because you have an existing...
  • galaxia
  • Casual Listener
  • 5806 Views
  • 37 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 5806 Views
  • 37 replies
  • 0 likes

Superuser Contribution Recent activity not visible on my profile

PlanFree CountryPakistan DeviceSamsung A32 Operating SystemAndroid 11 My IssueMy recent activity doesn't show up on my profile even though my listening activity is on. It's not a new issue; it's been like this ever since I set up my account. It seems...

  • Casual Listener
  • Plan Free   Country Pakistan   Device Samsung A32   Operating System Android 11   My Issue My recent activity doesn't show up on my profile even though my listening a...
  • Alex
  • Spotify Legend
  • 903 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Other
  • 903 Views
  • 1 replies
  • 1 likes

Superuser Contribution Layout has changed and I can't find anything - in particular recently played!

I am in a different country and had to change my settings and login again but when I logged in the whole layout has changed and I can't see my recently played albums. I don't know what they were called and I can no longer access them. This new layout...

  • Newbie
  • I am in a different country and had to change my settings and login again but when I logged in the whole layout has changed and I can't see my recently played albums. I don't know what they were call...
  • Alex
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • Other
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently listened not updating

Recently listened tab (+ recently listened artists) is not updating. I have logged out, downloaded the app again, changed settings back and forth, even tried other devices. Nothing is working

  • Casual Listener
  • Recently listened tab (+ recently listened artists) is not updating. I have logged out, downloaded the app again, changed settings back and forth, even tried other devices. Nothing is working  
  • CarlosE
  • Moderator
  • 344 Views
  • 1 replies
  • 0 likes
  • Account
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify link won't open album in app

Hi all, Been wanting to listen to the new Nick Cave album. This is definitely on Spotify - https://open.spotify.com/album/34xaLN7rDecGEK5UGIVbeJ but when I follow that link (from http://www.nickcave.com/music/nickcaveandthebadseeds/skeleton-tree/) it...

  • Casual Listener
  • Hi all,   Been wanting to listen to the new Nick Cave album. This is definitely on Spotify - https://open.spotify.com/album/34xaLN7rDecGEK5UGIVbeJ but when I follow that link (from h...
  • Kiril
  • Moderator
  • 1096 Views
  • 6 replies
  • 0 likes
  • Premium
  • 1096 Views
  • 6 replies
  • 0 likes

Change country for student premium

Plan: Student PremiumCountry: Japan Device: iPhone 8Operating System: iOS 14. My Question or IssueI can't change the county setting. I tried, but the option is locked in my plan. Does this mean I should upgrade to another plan?

  • Casual Listener
  • Plan: Student Premium Country: Japan   Device: iPhone 8 Operating System: iOS 14.   My Question or Issue I can't change the county setting. I tried, but the option is locke...
  • Maxim
  • Spotify Star
  • 1124 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 1124 Views
  • 3 replies
  • 0 likes

I can't login anymore, neither from Pc nor from smartphone.

PlanFreeCountryJapanDeviceSamsung Galaxy 9 PlusOperating SystemWindows 10 My Question or IssueSince yesterday I can't login to my Spotify account, that I created by "log in by facebook".Both my smartphone and my PC, via app or browser can't give me a...

  • Newbie
  • Plan Free Country Japan Device Samsung Galaxy 9 Plus Operating System Windows 10   My Question or Issue Since yesterday I can't login to my Spotify account, that I created by "log in b...
  • OneByBoo
  • Roadie
  • 443 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 443 Views
  • 1 replies
  • 0 likes

switch between devices

Plan PremiumCountry: Portugal DeviceMacBook Pro (16-inch, 2019)Operating SystemmacOS BigSur 11.6 My Question or IssueWhen using the desktop app, i'm forced to login everytime, as all the musics are greyed out. Once i log back in, all seems to work no...

  • Newbie
  • Plan Premium Country: Portugal   Device MacBook Pro (16-inch, 2019) Operating System macOS BigSur 11.6   My Question or Issue When using the desktop app, i'm forced to login e...
  • OneByBoo
  • Roadie
  • 465 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Whats new" (Bell) function not shown in my premium account

PlanPremiumCountryGermanyDeviceSamsung A3 2017 (+ IPhone 12 or Android 11 Devices from friends)Operating SystemAndroid 8, Android 11, Ios 14 My Question or IssueHey,in my own premium account the new "What's new" (Bell) function is not displayed at th...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung A3 2017 (+ IPhone 12 or Android 11 Devices from friends) Operating System Android 8, Android 11, Ios 14   My Question or Issue Hey, in my...
  • Jeremy
  • Spotify
  • 826 Views
  • 3 replies
  • 0 likes
  • Account
  • 826 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android App asked me to verify email 3 years after starting Premium Membership

PlanPremiumCountryCanada DeviceSamsung Galaxy s9Operating SystemAndroid My Question or IssueToday, I received a popup in the Android app that told me to send a verification email to my email address in order to verify my account. This is odd because ...

  • Newbie
  •   Plan Premium Country Canada   Device Samsung Galaxy s9 Operating System Android   My Question or Issue Today, I received a popup in the Android app that told me to send a...
  • Almo66
  • Casual Listener
  • 21714 Views
  • 15 replies
  • 3 likes
  • Account
    Premium
    Security
  • 21714 Views
  • 15 replies
  • 3 likes

[Other] Account/app language and region

My first language is English, I live in Belgium and I am currently on holiday in Spain. Right now, my account and email communications are still in Dutch, and I can't change it to anything else except French, yet the Spotify app on my phone and lapto...

  • Regular
  • My first language is English, I live in Belgium and I am currently on holiday in Spain.   Right now, my account and email communications are still in Dutch, and I can't change it to anything e...
  • OneByBoo
  • Roadie
  • 810 Views
  • 3 replies
  • 0 likes
  • Other
  • 810 Views
  • 3 replies
  • 0 likes