Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 398684 Views
  • 949 replies
  • 107 likes
  • Account
  • 398684 Views
  • 949 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171600 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171600 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99122 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99122 Views
  • 68 replies
  • 10 likes

Superuser Contribution "Continue with Apple" option leads to the wrong account on iPhone

PlanPremiumCountryUSADeviceiPhone 11 MaxOperating SystemIOS 14.6My Question or Issue I accidentally signed up to Spotify 2 separate times. I used the same email address both times, but because I chose the "hide my email" option the 2nd time, it didn'...

  • Visitor
  • Plan Premium Country USA Device iPhone 11 Max Operating System IOS 14.6 My Question or Issue   I accidentally signed up to Spotify 2 separate times. I used the same email address both ...
  • Novy
  • Moderator
  • 705 Views
  • 2 replies
  • 0 likes
  • Account
  • 705 Views
  • 2 replies
  • 0 likes

release radar

I generally like release radar, but there's been a problem lately. Some artists that I like, for example, Pixies, Fleetwood Mac, and Rolling Stones, have been releasing waves and waves of old live material, that I don't really want to show up in my r...

  • Casual Listener
  • I generally like release radar, but there's been a problem lately. Some artists that I like, for example, Pixies, Fleetwood Mac, and Rolling Stones, have been releasing waves and waves of old live ma...
  • AdamDam
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • App & Features
    Discovery & Promo
  • 368 Views
  • 1 replies
  • 0 likes

Change email account on my Premium subscription

My Spotify acct is linked to an email account I don't use anymore. I've been trying to move all my emails from Yahoo to Gmail, but I can't figure out how to do it in Spotify. Instructions on Spotify say to go to Account, then Edit Profile, but it doe...

  • Casual Listener
  • My Spotify acct is linked to an email account I don't use anymore.  I've been trying to move all my emails from Yahoo to Gmail, but I can't figure out how to do it in Spotify.  Instructions...
  • AdamDam
  • Spotify Star
  • 4836 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 4836 Views
  • 3 replies
  • 0 likes

Superuser Contribution It needs to be easier to get live support

I find it extremely difficult and frustrating to get live support from someone from Spotify to help me with my problem. I wish it was easier to contact someone who works for Spotify to help me with issues when it they occur on the app. I have a premi...

  • Visitor
  • I find it extremely difficult and frustrating to get live  support from someone from Spotify to help me with my problem. I wish it was easier to contact someone who works for Spotify to help me ...
  • Eni
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Wife is currently deployed overseas; cant join duo account?

My wife is currently serving in the military overseas, and after inviting her to join a duo account so she could enjoy some music, she was told she couldnt join due to her current location. She entered the correct address and everything. Is there any...

  • Visitor
  • My wife is currently serving in the military overseas, and after inviting her to join a duo account so she could enjoy some music, she was told she couldnt join due to her current location. She enter...
  • bittergod
  • Music Fan
  • 1444 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1444 Views
  • 3 replies
  • 1 likes

Solved!! Duo set-up not working as I am on Holidays and not in our flat

I upgraded from Premium to Duo Plan to share with my partner. We both have IOS (Iphones) I am currently in Austria, Europe for a holiday, my partner is in our flat in Cape Town, South Africa. Duo set-up location verification doesn't work as I am curr...

  • Newbie
  • I upgraded from Premium to Duo Plan to share with my partner.  We both have IOS (Iphones)  I am currently in Austria, Europe for a holiday, my partner is in our flat in Cape Town, South A...
  • Billy-J
  • Spotify Star
  • 546 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution No content under 'New Releases' across all apps on my account

PlanDuo PremiumCountryN. MacedoniaDeviceiPhone XR, MacBook Pro 2017Operating SystemiOS 13.6, macOS 10.15.5 My Question or IssueI have no content under New Releases. There are two sections:'The best new releases', which has one playlist titled 'New Mu...

  • Regular
  • Plan Duo Premium Country N. Macedonia Device iPhone XR, MacBook Pro 2017 Operating System iOS 13.6, macOS 10.15.5   My Question or Issue I have no content under New Releases. There are...
  • IsmarH87
  • Newbie
  • 6759 Views
  • 40 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 6759 Views
  • 40 replies
  • 1 likes

Solved!!Superuser Contribution Deleted all songs from playlist

my playlist called "Jatt" collaborative playlist had (i think) 40 songs 39 were deleted by someone else how can i recover these songs the playlist wasnt deleted, so doign teh "recover playlist" thing doesnt help thank you!!

  • Regular
  • my playlist called "Jatt" collaborative playlist had (i think) 40 songs 39 were deleted by someone else   how can i recover these songs   the playlist wasnt deleted, so doign te...
  • Alex
  • Spotify Legend
  • 1147 Views
  • 12 replies
  • 1 likes
  • Account
    Other
  • 1147 Views
  • 12 replies
  • 1 likes

Superuser Contribution App is randomly playing songs i dont want

I have my Liked playlist playing, and about every 2-3 songs, a random Jazz song will play that i dont want or liked. ive signed out of everywhere, changed my password, and uninstalled and reinstalled - but no fix. It still randomly stops my current s...

  • Visitor
  • I have my Liked playlist playing, and about every 2-3 songs, a random Jazz song will play that i dont want or liked.  ive signed out of everywhere, changed my password, and uninstalled and ...
  • Ver
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can One Account's Crashing Impact The Other?

PlanFreeCountryU.S.DeviceHP ZBookOperating SystemWindows 10 My Question or IssueGreetings! I have two accounts I use: one primary one and another I used for around a month last year or so for experimentation with different genres. I logged into the s...

  • Music Fan
  • Plan Free Country U.S. Device HP ZBook Operating System Windows 10   My Question or Issue Greetings!   I have two accounts I use: one primary one and another I used for around a...
  • Eni
  • Moderator
  • 518 Views
  • 3 replies
  • 0 likes
  • Account
  • 518 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Lost email/password on account

PlanFreeCountry USDeviceiPhone 7Operating SystemiOS 12 My Question or Issue Hi, okay so I have a different spotify account that I can no longer access on any other device than my current phone because I forgot the password. I cannot recover the email...

  • Newbie
  • Plan Free Country  US Device iPhone 7 Operating System iOS 12   My Question or Issue  Hi, okay so I have a different spotify account that I can no longer access on any other ...
  • Alex
  • Spotify Legend
  • 2544 Views
  • 3 replies
  • 1 likes
  • Account
    Free
    Login
    Other
  • 2544 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Problem with Premium Duo and changing country

Plan Premium Duo Country Changing from Germany to Switzerland Device iPhone and Android Operating System - My Question or Issue Hello, I used to have a normal Premium Account and lived in Germany. Everything has worked wonderfully. Now I live in Swit...

  • Casual Listener
  • Plan Premium Duo Country Changing from Germany to Switzerland Device iPhone and Android Operating System - My Question or Issue Hello, I used to have a normal Premium Account and ...
  • Alex
  • Spotify Legend
  • 1239 Views
  • 4 replies
  • 0 likes
  • Premium
  • 1239 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Acting Very Strange

Couldn't find my particular strangeness happening to anybody else. Probably just be told to reinstall, but I'm just so curious, it's that strange. Couple months ago, it started doing something weird with podcasts. I would shut down Spotify mid-episod...

  • Newbie
  • Couldn't find my particular strangeness happening to anybody else. Probably just be told to reinstall, but I'm just so curious, it's that strange.   Couple months ago, it started doing someth...
  • Jeremy
  • Spotify Legend
  • 367 Views
  • 1 replies
  • 1 likes
  • Other
  • 367 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to change account email

PlanFree (planning to upgrade to a student plan soon)CountryUnited StatesDeviceiPhone 12 ProMy Question or IssueI am unable to change my email address to another one. The problem is that when I try to switch to the new email address it says that the ...

ConnorMc46_0-1626289150491.png ConnorMc46_1-1626289169397.png
  • Visitor
  • Plan Free (planning to upgrade to a student plan soon) Country United States Device iPhone 12 Pro My Question or Issue I am unable to change my email address to another one. The problem is tha...
  • Alex
  • Spotify Legend
  • 508 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 508 Views
  • 1 replies
  • 0 likes

How to change email and password when your logged into face book?

How can I change my email when I am logged in with Facebook but, 1. I can't access my email 2. I don't think I know the password Also I have already tried the settings thing and I cant find where it say'sto disconnect from Facebook? All I want to do ...

  • Visitor
  • How can I change my email when I am logged in with Facebook but,  1. I can't access my email  2. I don't think I know the password  Also I have already tried the settings thing and ...
  • AdamDam
  • Spotify Star
  • 490 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 490 Views
  • 1 replies
  • 0 likes

Solved!! Spotify can't login but cant sign up

PlanFreeCountryUSADeviceDesktopOperating SystemWin10My Question or IssueI can't login and it says the account isn't registered to an email or to my google account. I can't sign up with the email because it says it's already registered. I just used my...

  • Casual Listener
  • Plan Free Country USA Device Desktop Operating System Win10 My Question or Issue I can't login and it says the account isn't registered to an email or to my google account. I can't sign up w...
  • Billy-J
  • Spotify Star
  • 1054 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 1054 Views
  • 3 replies
  • 0 likes

Recibos Julio 2021

Hola, Desde este mes no tengo el panel izquierdo en mi cuenta. Por lo que no puedo acceder a mis recibos. ¿Cómo puedo solucionarlo? Un saludo,

  • Visitor
  • Hola, Desde este mes no tengo el panel izquierdo en mi cuenta. Por lo que no puedo acceder a mis recibos. ¿Cómo puedo solucionarlo? Un saludo,  
  • Billy-J
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 413 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution e-mail address

PlanPremium FamilyCountryBelgium DeviceiPhone 7My Question or IssueI think I have 2 duplicate accounts. The one I'm currently using is connected to my Facebook but with a e-mail address I don't use anymore (hotmail), while my facebook is connected wi...

  • Casual Listener
  • Plan Premium Family Country Belgium  Device iPhone 7 My Question or Issue I think I have 2 duplicate accounts. The one I'm currently using is connected to my Facebook but with a e-mail ad...
  • Novy
  • Moderator
  • 1398 Views
  • 3 replies
  • 0 likes
  • Account
  • 1398 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't go premium

PlanFreeCountrySwitzerlandDevicePC or Pixel 4 xlOperating SystemWindows 10 or Android 11 My Question or Issue My region is set to Switzerland but I have issue to subscribe to premium2 months ago I was using the same payment card and it was working fi...

7Ivo_1-1626106491857.png 7Ivo_0-1626106414759.png
  • Regular
  • Plan Free Country Switzerland Device PC or Pixel 4 xl Operating System Windows 10 or Android 11   My Question or Issue   My region is set to Switzerland but I have issue to subsc...
  • Novy
  • Moderator
  • 861 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 861 Views
  • 9 replies
  • 0 likes

Superuser Contribution My username is just numbers and letters

I just set up this account on premium using student discount, but my username is all numbers and letters and I don't know how/if I can change it. I want it to be my name so that friends can find me. How do I make my username my full name?

  • Newbie
  • I just set up this account on premium using student discount, but my username is all numbers and letters and I don't know how/if I can change it. I want it to be my name so that friends can...
  • Alex
  • Spotify Legend
  • 1227 Views
  • 3 replies
  • 1 likes
  • 1227 Views
  • 3 replies
  • 1 likes