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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398433 Views
  • 948 replies
  • 107 likes
  • Account
  • 398433 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171498 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171498 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99103 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99103 Views
  • 68 replies
  • 10 likes

Solved!! If I resubscribe to Premium, do my Saved Artists reappear?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Unable to register new account with VPN

Hello,It has been a few weeks since it has been impossible to register a new account if you use a VPN (specifically NordVPN).I would like to understand if it is a NordVPN issue rather than Spotify related.The registration page is: https://www.spotify...

  • Newbie
  • Hello, It has been a few weeks since it has been impossible to register a new account if you use a VPN (specifically NordVPN). I would like to understand if it is a NordVPN issue rather than Spotif...
  • Maxim
  • Spotify Star
  • 5968 Views
  • 1 replies
  • 0 likes
  • Account
  • 5968 Views
  • 1 replies
  • 0 likes

Am I able to use Spotify Premium in both the USA & Mexico (unlimited) ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is hoping to find out if Spotify Premium will work in both the USA & Mexico (unlimited) with...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue is hopin...
  • AdamDam
  • Spotify Star
  • 2921 Views
  • 1 replies
  • 0 likes
  • 2921 Views
  • 1 replies
  • 0 likes

Solved!! Can't access my first post in Spotify Community

My Question or IssueHello! I've created a post 4 days ago on this site when I first logged in, but I still can't see it posted anywhere (nor I can't see it in my Community Profile under "Total posts", it still counts zero, and I can't find a way to r...

  • Regular
  • My Question or Issue Hello! I've created a post 4 days ago on this site when I first logged in, but I still can't see it posted anywhere (nor I can't see it in my Community Profile under "Total post...
  • Billy-J
  • Spotify Star
  • 911 Views
  • 3 replies
  • 0 likes
  • Other
  • 911 Views
  • 3 replies
  • 0 likes

Lost account when disconnecting from Facebook?!

I've just disconnected my Spotify Premium account from my Facebook account, which is what I had previously been using to sign in. Having done so, and reset my password for the relevant email address, it now logs me in to what appears to be a brand ne...

  • Visitor
  • I've just disconnected my Spotify Premium account from my Facebook account, which is what I had previously been using to sign in.   Having done so, and reset my password for the relevant email...
  • Jose_M
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 288 Views
  • 1 replies
  • 0 likes

Account

PlanFreeCountryItaly DeviceRedmi Note 8TOperating System Android My Question or IssueHi today I wanted to listen to my playlist on Spotify but the password did not work, so I went to the site to reset it but it said that my email address was not link...

  • Visitor
  • Plan Free Country Italy   Device Redmi Note 8T Operating System  Android    My Question or Issue Hi today I wanted to listen to my playlist on Spotify but the password ...
  • Jose_M
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! I can’t find my playlist

PlanFree DeviceiPhone 6/iPad mini 2 My Question or IssueA while ago I had an account with the username ray313 with a playlist called “playlist”. I had problems signing in but with the same email I was able to make another account I believe. With this...

  • Visitor
  •   Plan Free   Device iPhone 6/iPad mini 2     My Question or Issue A while ago I had an account with the username ray313 with a playlist called “playlist”. I had problems...
  • Jose_M
  • Spotify Star
  • 1305 Views
  • 2 replies
  • 0 likes
  • 1305 Views
  • 2 replies
  • 0 likes

Playlists have disappeared and I can't access my account

Hello,I woke up this morning and from my other account I realised that 6 out of 7 of my playlists disappeared. I then tried logging in but it tells me password and username is incorrect. Did I get Hacked? Can someone please help me?Here is the link t...

  • Visitor
  • Hello, I woke up this morning and from my other account I realised that 6 out of 7 of my playlists disappeared. I then tried logging in but it tells me password and username is incorrect. Did I get ...
  • Billy-J
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con perfil de artista

Hola soy de Argentina y tengo un grupo llamado Pragma, con perfil de artista en spotify... resulta que recien entro al perfil de mi banda y aparece un nuevo lanzamiento titulado "Entre mis memorias", esto no pertenece a mi banda, aunque el nombre sea...

  • Casual Listener
  • Hola soy de Argentina y tengo un grupo llamado Pragma, con perfil de artista en spotify... resulta que recien entro al perfil de mi banda y aparece un nuevo lanzamiento titulado "Entre mis memorias",...
  • Mihail
  • Spotify Legend
  • 2423 Views
  • 3 replies
  • 0 likes
  • Other
  • 2423 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't unlink Spotify Student from old Account

Hey, I have an old Spotify account created with Facebook login and a new one via email login.The old account was linked to Unidays for Spotify Student discount, I canceled the subscription and now I have two free accounts. The problem is I can't appl...

  • Visitor
  • Hey,   I have an old Spotify account created with Facebook login and a new one via email login. The old account was linked to Unidays for Spotify Student discount, I canceled the subscription...
  • Mihail
  • Spotify Legend
  • 754 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 754 Views
  • 3 replies
  • 0 likes

Spotify For Artists Profile Picture

Whenever I try to change my profile picture for my artist page, it reverts to a black screen and shows my single cover as my profile picture. Can anybody help me with that?

  • Newbie
  • Whenever I try to change my profile picture for my artist page, it reverts to a black screen and shows my single cover as my profile picture. Can anybody help me with that?    
  • Billy-J
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • Account
  • 501 Views
  • 1 replies
  • 0 likes

premium changed to free

PlanFree/PremiumCountryNetherlandsDeviceSamsung Galaxy 10Operating SystemAndroid Oreo My Question or IssuMy Premium Family account has been converted into a Free account without giving any reason. Why and how do I get things back. paid on August 20, ...

  • Casual Listener
  • Plan Free/Premium Country Netherlands Device Samsung Galaxy 10 Operating System Android Oreo   My Question or Issu My Premium Family account has been converted into a Free account...
  • Billy-J
  • Spotify Star
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

How can i get an artist page deleted?

Something embarrassing has been posted under an artist page with my full name and i want it to get deleted. It got quite some views so it also automatically uploaded the content to YouTube. I've asked the person if he could delete it but after a mont...

  • Casual Listener
  • Something embarrassing has been posted under an artist page with my full name and i want it to get deleted. It got quite some views so it also automatically uploaded the content to YouTube. I've aske...
  • Billy-J
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

email notifications

PlanPremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to receive emails whenever I would log into my spotify account, and now (without changing anything) do not receive emails regarding log ins. I’d lik...

  • Casual Listener
  • Plan Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used to receive emails whenever I would log into my spotify acc...
  • Billy-J
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

reporting premium account seller

I don´t know where to report those seller so I do it right here, I cant believe someone can sell without trouble now about 1400 Spotify Upgrades with his business company Offer on eBayREMOVED Ebay SellerREMOVED His homepageREMOVED *community rock sta...

  • Visitor
  • I don´t know where to report those seller so I do it right here, I cant believe someone can sell without trouble now about 1400 Spotify Upgrades with his business company   Offer on eBay REMO...
  • Billy-J
  • Spotify Star
  • 762 Views
  • 1 replies
  • 0 likes
  • 762 Views
  • 1 replies
  • 0 likes

Solved!! I have albums under an account i cannot access

My Question or Issuehi, i have uploaded an album on spotify through a 3rd party "distrokid".... i also had an album uploaded to spotify years ago by a friend. Both of these albums appear under artist "nikademus" but i have no access to this account. ...

  • Visitor
  • My Question or Issue hi, i have uploaded an album on spotify through a 3rd party "distrokid".... i also had an album uploaded to spotify years ago by a friend. Both of these albums appear under arti...
  • EthanS1
  • Community Legend
  • 473 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 473 Views
  • 2 replies
  • 0 likes

Can't redeem premium voucher

I bought a premium monthly voucher but it pops an error message and says I should contact support. What do I do? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) ...

  • Visitor
  • I bought a premium monthly voucher but it pops an error message and says I should contact support. What do I do?   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac...
  • AdamDam
  • Spotify Star
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution No internet connection detected [ FIXED ! ]

! i already got this fixed, if you have the same problem check the comments maybe the replied could help ! Ever since Spotify had a new update I've been getting this problem. As said in the title, I have no internet connection detected, and i appear ...

  • Casual Listener
  •   ! i already got this fixed, if you have the same problem check the comments maybe the replied could help !     Ever since Spotify had a new update I've been getting this problem....
  • 6y45trnhrrxqek
  • Visitor
  • 25693 Views
  • 12 replies
  • 6 likes
  • Account
    Other
  • 25693 Views
  • 12 replies
  • 6 likes

Solved!! Has there been a data breach

A Number of people are reporting username and passwords not working. Over the last 2 days i have had people from three different countries access my account.Two added themselves to my family plan and they managed to reset my address and change my pas...

  • Newbie
  • A Number of people are reporting username and passwords not working. Over the last 2 days i have had people from three different countries access my account. Two added themselves to my family plan...
  • Billy-J
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Spotify won't log in on ps4 /Android TV. Spotify connect doesn't work

PlanPremiumCOUNTRY AUSTRALIA Device(ANDROID TV /PS4 /SPOTIFY CONNECT FROM ANDROID MOBILE )Operating System(, Android Oreo, LATEST PS4 UPDATE My Question or Issue*Just before posting this I checked for a Spotify Android TV update and there was one. I ...

  • Casual Listener
  • Plan Premium COUNTRY AUSTRALIA  Device (ANDROID TV /PS4 /SPOTIFY CONNECT FROM ANDROID MOBILE ) Operating System (, Android Oreo, LATEST PS4 UPDATE    My Question or Issu...
  • Joel-M
  • Composer
  • 870 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 870 Views
  • 1 replies
  • 0 likes