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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398556 Views
  • 948 replies
  • 107 likes
  • Account
  • 398556 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171533 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171533 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99113 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99113 Views
  • 68 replies
  • 10 likes

French Switzerland.

J'ai à nouveaux relancé la question du francais en Suisse. J'ai ecris un message car on est punis d'audiobooks, Podcats et autres...J'espere une reponse positive. Sinon a la fin de l'année je partirai à la consurrence... J'en ai marre de ne pas etre ...

  • Regular
  •    J'ai à nouveaux relancé la question du francais en Suisse. J'ai ecris un message car on est punis d'audiobooks, Podcats et autres... J'espere une reponse positive. Sinon a la fin de l'...
  • fperotto
  • Casual Listener
  • 876 Views
  • 8 replies
  • 4 likes
  • Other
    Subscription
  • 876 Views
  • 8 replies
  • 4 likes

Solved!! Recovering Songs In A Playlist

Recently a collaborative playlist I created containing 600 or so songs was reduced to 11. When I looked at it an hour before, all the songs were still there. I assume either a bug or someone purposely removing the songs. Is there a way on either my o...

  • Regular
  • Recently a collaborative playlist I created containing 600 or so songs was reduced to 11. When I looked at it an hour before, all the songs were still there. I assume either a bug or someone purposel...
  • sliv1
  • Regular
  • 730 Views
  • 2 replies
  • 0 likes
  • Account
  • 730 Views
  • 2 replies
  • 0 likes

Solved!! Student discount in The Netherlands

Hi,I just readed online that we also can have a discount. But I can't find it anywhere. So how can I do it and is it really True that we also have a student discount for studentes in the Netherlands ?

  • Casual Listener
  • Hi, I just readed online that we also can have a discount. But I can't find it anywhere. So how can I do it and is it really True that we also have a student discount for studentes in the Netherla...
  • kdooooooodle
  • Newbie
  • 5720 Views
  • 5 replies
  • 0 likes
  • 5720 Views
  • 5 replies
  • 0 likes

Spotify Double charged me for over FOUR YEARS and will not give me money back

I just noticed it now because it shows as seperate charges on my credit card. One charge for Spotify for $14.99 and one charge from iTunes from $12.99Chatted with Spotify from 8:50am to 10:06am before I gave up. They will not help. and are deliberate...

  • Casual Listener
  • I just noticed it now because it shows as seperate charges on my credit card. One charge for Spotify for $14.99 and one charge from iTunes from $12.99 Chatted with Spotify from 8:50am to 10:06am bef...
  • KossB
  • Roadie
  • 3485 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 3485 Views
  • 5 replies
  • 0 likes

Spotify web site unreachable since move. Is my IP address being blocked?

PlanPremiumCountryPoland My Question or Issue It appears that I can't access the spotify.com web site since I moved to my new place a few months ago. Spotify otherwise works fine, but to get to the web site, I can only get it to work when I use a VPN...

  • Casual Listener
  • Plan Premium Country Poland   My Question or Issue   It appears that I can't access the spotify.com web site since I moved to my new place a few months ago. Spotify otherwise works f...
  • Billy-J
  • Spotify Star
  • 2980 Views
  • 4 replies
  • 1 likes
  • Other
  • 2980 Views
  • 4 replies
  • 1 likes

Solved!! My username got changed into random numbers and letters.

My Question or IssueHi couple months ago i opened a new account. When setting that account at what should we call you section i typed my name and after i pressed done. My username turned into bunch of numbers and letters. How can i fix this i need he...

  • Visitor
  • My Question or Issue Hi couple months ago i opened a new account. When setting that account at what should we call you section i typed my name and after i pressed done. My username turned into bunch...
  • osornios
  • Spotify Star
  • 657 Views
  • 1 replies
  • 0 likes
  • Account
  • 657 Views
  • 1 replies
  • 0 likes

Username changed by system

Greetings. Can anybody explain why Spotify changed my username in Spotify account from Nota Artista to d9w0nkt5wrpeumcn6v8hc6p46? Why it happened? I got one more account registered with Facebook named Nota Artista too, but they are different, is that...

  • Casual Listener
  • Greetings. Can anybody explain why Spotify changed my username in Spotify account from Nota Artista to d9w0nkt5wrpeumcn6v8hc6p46? Why it happened? I got one more account registered with Facebook name...
  • J_Flowers
  • Visitor
  • 1256 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 1256 Views
  • 5 replies
  • 0 likes

Solved!! Any suggestions for switch from Android Phone Iphone Phone my Spotify Account?

I want to switch from Android Phone Iphone Phone my Spotify Account.When should I cancel my subscription to Google Pay? If I then on Apple Pay at the same time sign a new subscription ...... Can I then continue my current username and profile uncondi...

  • Casual Listener
  •   I want to switch from Android Phone Iphone Phone my Spotify Account. When should I cancel my subscription to Google Pay? If I then on Apple Pay at the same time sign a new subscription ... ...
  • NEO66
  • Casual Listener
  • 1027 Views
  • 4 replies
  • 0 likes
  • Account
  • 1027 Views
  • 4 replies
  • 0 likes

recover account with user id and no email

PlanFamily PremiumCountryCanada Device(iPhone 8plus, Operating System(iOS 10, My Question or IssueMy daughter has lost her account from our family plan and only has the user id, starts with xm...... She no longer has access to the original email asso...

  • Visitor
  • Plan Family Premium Country Canada   Device (iPhone 8plus,  Operating System (iOS 10,    My Question or Issue My daughter has lost her account from our family plan and ...
  • WouterAntwerp
  • Newbie
  • 440 Views
  • 2 replies
  • 0 likes
  • Account
  • 440 Views
  • 2 replies
  • 0 likes

Solved!! Username changed both times

PlanFreeCountryGermany DeviceHuawei Smartphone Operating SystemAndroid My Question or IssueI downloaded the App, rigistered and chose my name. When I log in, my name changed in a row of numbers and letters. I searched for the option to change the nam...

  • Visitor
  • Plan Free Country Germany  Device Huawei Smartphone  Operating System Android   My Question or Issue I downloaded the App, rigistered and chose my name. When I log in, my nam...
  • user-removed
  • Not applicable
  • 789 Views
  • 6 replies
  • 0 likes
  • Account
  • 789 Views
  • 6 replies
  • 0 likes

When I try to enter a 3 month premium code, it says something went wrong.

Hello!I had premium for a few months (Since June I believe) and my premium recently expired. So today I went out and bought a 3 month prepaid premium card from my local Walmart. I have tried to enter the code at least 6 times now, on 2 different devi...

  • Visitor
  • Hello! I had premium for a few months (Since June I believe) and my premium recently expired. So today I went out and bought a 3 month prepaid premium card from my local Walmart. I have tried to ent...
  • Billy-J
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • Premium
  • 481 Views
  • 1 replies
  • 0 likes

Three months Free premium

Hi, I had three month's free premium offer however i am being charged right away when I signed up. Please cancel my premium if I am not going to get the free trial. Thanks, PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2...

  • Regular
  •     Hi, I had three month's free premium offer however i am being charged right away when I signed up. Please cancel my premium if I am not going to get the free trial. Thanks,   P...
  • Luan
  • Spotify Star
  • 1064 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
  • 1064 Views
  • 3 replies
  • 0 likes

Song gone grey & disappeared from artist page? Help

PlanPremiumCountryU. S My Question or IssueAll songs of this album have gone grey and won't playHere's the album linkhttps://open.spotify.com/album/2xnwMwLUMQOquTnjLOuh6Q?si=hPGr3cjmSbSw5ehDD8hnRwI'm very concerned

  • Visitor
  • Plan Premium Country U. S   My Question or Issue All songs of this album have gone grey and won't play Here's the album link https://open.spotify.com/album/2xnwMwLUMQOquTnjLOuh6Q?si=hPGr...
  • OneByBoo
  • Roadie
  • 345 Views
  • 3 replies
  • 0 likes
  • Other
  • 345 Views
  • 3 replies
  • 0 likes

What is this site??

What the hack is this website?sptfy.agency In this site,REMOVEDThere's an IP address and some codeand someone's email and its password which is real. It changes every time I enter this. and alsoREMOVEDThere are email addresses and their usernames. Th...

  • Visitor
  • What the hack is this website? sptfy.agency   In this site, REMOVED There's an IP address and some code and someone's email and its password which is real. It changes every time I enter th...
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 344 Views
  • 1 replies
  • 0 likes

Premium Individual Plan switched to a Family Plan somehow...now missing Hulu

PlanPremiumCountryUSA My Question or Issue:I claimed the Google Mini two days ago and all seemed well.This morning I tried to log into my Hulu account only to be told I didn't have a subscription. It seems while claiming the Google Mini, it somehow "...

  • Visitor
  • Plan Premium Country USA   My Question or Issue: I claimed the Google Mini two days ago and all seemed well. This morning I tried to log into my Hulu account only to be told I didn't have...
  • m3dblue98
  • Casual Listener
  • 755 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 755 Views
  • 2 replies
  • 0 likes

Verifica impossibile

PlanPremiumCountryItaly DeviceiPhone se Operating SystemIos 10 My Question Ho un account Spotify, diverso da quello con cui vi scrivo, collegato con facebook dove ho fatto un abbonamento premium per studenti. All' indirizzo mail collegato al mio acco...

  • Visitor
  •   Plan Premium Country Italy  Device iPhone se  Operating System Ios 10   My Question  Ho un account Spotify, diverso da quello con cui vi scrivo, collegato con fa...
  • Luan
  • Spotify Star
  • 930 Views
  • 1 replies
  • 0 likes
  • Account
  • 930 Views
  • 1 replies
  • 0 likes

Change Distributor

HelloI changed distributor of my music and since yesterday I see 2 cover of the same album (I presume 1 of the first distributor and 1 of the new distributor). 1 has the play count, the other nothing. I need to do somethings? I need to wait until the...

  • Casual Listener
  • Hello I changed distributor of my music and since yesterday I see 2 cover of the same album (I presume 1 of the first distributor and 1 of the new distributor). 1 has the play count, the other nothi...
  • Luan
  • Spotify Star
  • 732 Views
  • 1 replies
  • 0 likes
  • Other
  • 732 Views
  • 1 replies
  • 0 likes

Solved!! Redeeming defected Google Home Mini

PlanPremiumCountryUS My Question or IssueCurrently redeemed a Google Home Mini and when it was sent, the device was defected. It doesn't have power when connected to any outlet. Does Spotify help in the process of getting a new device or is this on G...

  • Visitor
  • Plan Premium Country US   My Question or Issue Currently redeemed a Google Home Mini and when it was sent, the device was defected. It doesn't have power when connected to any outlet. Does...
  • christa200011
  • Gig Goer
  • 959 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 959 Views
  • 1 replies
  • 0 likes

My account has PREMIUM but no EMAIL?????

I'm going to start and say that this account is not my premium account, I made my premium account as a student with my school email which is how I got Spotify premium in the first place. Now I'm being told that there is no email being associated with...

  • Visitor
  • I'm going to start and say that this account is not my premium account, I made my premium account as a student with my school email which is how I got Spotify premium in the first place. Now I'm bein...
  • christa200011
  • Gig Goer
  • 2182 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 2182 Views
  • 3 replies
  • 0 likes