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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398239 Views
  • 947 replies
  • 107 likes
  • Account
  • 398239 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171380 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171380 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99079 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99079 Views
  • 68 replies
  • 10 likes

Approval Code ?

PlanPremiumCountryCanadaDevicePC app / Elgato StreamdeckOperating SystemWindows 10 My QuestionI am trying to get the Approval Code in order to link my stream deck to Spotify, unfortunately, I have been searching for the last 2 days where to get this ...

  • Visitor
  • Plan Premium Country Canada Device PC app / Elgato Streamdeck Operating System Windows 10   My Question I am trying to get the Approval Code in order to link my stream deck to Spotify,...
  • OneByBoo
  • Roadie
  • 3443 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Subscription
  • 3443 Views
  • 1 replies
  • 1 likes

No puedo ingresar a mí cuenta premium

No puedo ingresar a mí cuenta premium . Probé todas las opciones , hace una semana que estoy con esto . Busque cualquier tipo de cuenta que podría tener , distintos e mails , probé todo y no consigo dar con la cuenta . Lo único que sé es que me están...

  • Visitor
  • No puedo ingresar a mí cuenta premium . Probé todas las opciones , hace una semana que estoy con esto . Busque cualquier tipo de cuenta que podría tener , distintos e mails , probé todo y no consigo ...
  • OneByBoo
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • Premium
  • 338 Views
  • 1 replies
  • 0 likes

PLEASE LET US CHANGE OUR USERNAME

When I first signed up, I used my Facebook account. The username I was given was a lot of numbers. At first it wasn't that annoying, since we could log in with our email like 2 years ago. But then Spotify deleted this feature and now I have to use my...

  • Casual Listener
  • When I first signed up, I used my Facebook account. The username I was given was a lot of numbers. At first it wasn't that annoying, since we could log in with our email like 2 years ago. But then Sp...
  • Pvmpkin
  • Regular
  • 417 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 417 Views
  • 2 replies
  • 0 likes

Change the Country - Login with FB

PlanFreeCountryAustriaDevicePCOperating SystemWindows 10 My Question or IssueHello, I moved to Austria a few months ago and Spotify worked until today. Unfortunately it won't let me change the country from Germany to Austria. I checked my FB account ...

  • Regular
  • Plan Free Country Austria Device PC Operating System Windows 10   My Question or Issue Hello,   I moved to Austria a few months ago and Spotify worked until today.  Unfort...
  • Scarlet
  • Regular
  • 1573 Views
  • 9 replies
  • 3 likes
  • Account
  • 1573 Views
  • 9 replies
  • 3 likes

No option to disconnect Facebook

PlanPremium for FamilyCountryUSADevicePCOperating SystemWindows 10My Question or IssueI need to change my email address. I have followed the instructions for disconnecting Facebook (reset PW, etc), but when I try to disconnect Facebook in the Spotify...

2019-09-06 10_45_06-Spotify Premium.png
  • Visitor
  • Plan Premium for Family Country USA Device PC Operating System Windows 10 My Question or Issue I need to change my email address. I have followed the instructions for disconnecting Faceboo...
  • user-removed
  • Not applicable
  • 507 Views
  • 1 replies
  • 0 likes
  • Account
  • 507 Views
  • 1 replies
  • 0 likes

Wrong country

The country in my settings has somehow changed to the wrong country, one I haven't even been to . There is no way for me to change my country back to the correct one, (Portugal) even though that is where I am, because the country option is locked and...

  • Visitor
  • The country in my settings has somehow changed to the wrong country, one I haven't even been to . There is no way for me to change my country back to the correct one, (Portugal) even though that is w...
  • Emilia_8
  • Community Legend
  • 388 Views
  • 2 replies
  • 1 likes
  • Account
  • 388 Views
  • 2 replies
  • 1 likes

How to delete recently played in new 2019 app?

I can't seem to post to the ongoing issues page. If anyone can help me figure this annoying problem out I would appreciate it.

  • Casual Listener
  • I can't seem to post to the ongoing issues page. If anyone can help me figure this annoying problem out I would appreciate it. 
  • Mapman
  • Casual Listener
  • 707 Views
  • 2 replies
  • 0 likes
  • Other
  • 707 Views
  • 2 replies
  • 0 likes

Won't acceppt my address

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Question or IssuePremium FamilyCanadalaptopWindows 10My Question or IssueTrying to add my...

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • riggerk5
  • Music Fan
  • 655 Views
  • 1 replies
  • 1 likes
  • Premium
  • 655 Views
  • 1 replies
  • 1 likes

Superuser Contribution Songs/Albums appearing on different account, but not mine

Hi, at work I use the work Spotify account, then when I come home I use a different account.I found some music on the work account, when I got home, searched for the song/album on the account I use here, and it does not exist?! Both premium accounts ...

  • Newbie
  • Hi, at work I use the work Spotify account, then when I come home I use a different account. I found some music on the work account, when I got home, searched for the song/album on the account I use...
  • finnyg123
  • Visitor
  • 436 Views
  • 2 replies
  • 0 likes
  • 436 Views
  • 2 replies
  • 0 likes

Solved!! Privacy Concerns

Just joined yesterday, Sept 4, 2019. Two questions for now: I don't want to see other people's playlists. Is there a setting for that?How to download just one song.

  • Visitor
  • Just joined yesterday, Sept 4, 2019. Two questions for now:   I don't want to see other people's playlists. Is there a setting for that? How to download just one song.
  • Brunelicia
  • Community Legend
  • 1034 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 1034 Views
  • 1 replies
  • 0 likes

Spotify Pago

Seguinte, recorri a comunidade pois eu comprei o plano premium de 1 ano no Spotify, porem faz 1 mês que ele foi pausado, não intendi o motivo, ninguem da assistencia me mandou um email explicando o motivo... Se alguem souber me responda aqui em abaix...

  • Visitor
  • Seguinte, recorri a comunidade pois eu comprei o plano premium de 1 ano no Spotify, porem faz 1 mês que ele foi pausado, não intendi o motivo, ninguem da assistencia me mandou um email explicando o m...
  • Brunelicia
  • Community Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 421 Views
  • 1 replies
  • 0 likes

Help Please

How to Sign Out account spotify that login in other device, without using the device?

  • Visitor
  • How to Sign Out account spotify that login in other device, without using the device?
  • Brunelicia
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
  • 235 Views
  • 1 replies
  • 0 likes

Unable to add family members to family premium

Signed up to family premium today. Have been able to add the husband with the link but am having trouble adding my two sons.One already has a spotify account that has now been cancelled, he can open the invite link and enter his details but it wont v...

  • Casual Listener
  • Signed up to family premium today.  Have been able to add the husband with the link but am having trouble adding my two sons. One already has a spotify account that has now been cancelled, he ...
  • Brunelicia
  • Community Legend
  • 591 Views
  • 3 replies
  • 0 likes
  • Account
  • 591 Views
  • 3 replies
  • 0 likes

cant change country (UAE)

PlanFreeCountryUAE, DubaiDevice(blackberry keyone)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei have followed all the steps on how to change the country in spotify but still was not able to change it.can someone please...

  • Visitor
  • Plan Free Country UAE, Dubai Device (blackberry keyone) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i have followed all the steps on how to cha...
  • Rene01
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
  • 266 Views
  • 1 replies
  • 0 likes

I can't reset my password on my Facebook created account!

I have Spotify on two phones, and my PS4. I'd like to have a password on it, but Spotify won't let me. I don't want to create a new account, as I have a massive playlist and Spotify Premium.

  • Visitor
  • I have Spotify on two phones, and my PS4. I'd like to have a password on it, but Spotify won't let me. I don't want to create a new account, as I have a massive playlist and Spotify Premium.  
  • Rene01
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • Login
  • 283 Views
  • 1 replies
  • 0 likes

Cobrança em 2 cartões diferentes, em países diferentes

PlanPremiumCountrybrasilDevicemoto G5 SOperating SystemAndroid My Question or IssueEu fiz um plano premium do Brasil, mas não funcionou onde moro atualmente, na França. Atualizei o país na minha conta e tive que atualizar o cartão de crédito pro meu ...

  • Visitor
  • Plan Premium Country brasil Device moto G5 S Operating System Android   My Question or Issue Eu fiz um plano premium do Brasil, mas não funcionou onde moro atualmente, na França. Atual...
  • Rene01
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Premium
  • 281 Views
  • 1 replies
  • 0 likes

Unlinking Facebook

PlanPremiumCountryUSADeviceLenovo Ideapad Yoga 4Operating SystemWindows 10 My Question or IssueI recently had a major life change and wish to delete my Facebook account, but I don't want to lose my music. I followed the steps for adding an email and ...

  • Newbie
  • Plan Premium Country USA Device Lenovo Ideapad Yoga 4 Operating System Windows 10   My Question or Issue I recently had a major life change and wish to delete my Facebook account, but ...
  • Rene01
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 242 Views
  • 1 replies
  • 0 likes

My partners ex logged in his premium account he pays for on her facebook now he is logged out

premiumplan Deviceiphone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi my partners ex started his premium account with her facebook but it is in his name he pays for it but now he has been logged out & cant get back on his account as sh...

  • Visitor
  • premium plan  Deviceiphone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hi my partners ex started his premium account with her facebook but it is in his name he p...
  • Billy-J
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
  • 293 Views
  • 1 replies
  • 0 likes

Solved!! My Account was hacked. How do I recover my account?

PlanPremiumCountryIndonesiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, i think my account was hacked. I cant log into my account, and when I try to change my...

  • Visitor
  • Plan Premium Country Indonesia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, i thi...
  • Billy-J
  • Spotify Star
  • 521 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 521 Views
  • 1 replies
  • 0 likes

Permanently Deleted Facebook Account

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueHey Spotify community, I permanently deleted my Facebook account some time ago which enabled me to log into my premium Spotify account. Now I cannot access that account. I have...

  • Visitor
  • Plan Premium Country   Device PC Operating System Windows 10    My Question or Issue Hey Spotify community, I permanently deleted my Facebook account some time ago which enab...
  • Brunelicia
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 252 Views
  • 1 replies
  • 0 likes