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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398437 Views
  • 948 replies
  • 107 likes
  • Account
  • 398437 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171502 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171502 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99105 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99105 Views
  • 68 replies
  • 10 likes

I have a new account now, I want to connect it with facebook but need to know will it remove my play

I want to connect with facebook to my new account, will it remove my playlists from old account? I have just made a new account, I have quite a few playlists on my old account that I want to just move to my new account or copy whatever is possible. I...

  • Newbie
  • I want to connect with facebook to my new account, will it remove my playlists from old account?   I have just made a new account, I have quite a few playlists on my old account that I want to...
  • Jᴀᴄᴋ
  • Roadie
  • 484 Views
  • 1 replies
  • 0 likes
  • Account
  • 484 Views
  • 1 replies
  • 0 likes

Account Data breach

Just to make everyone aware there has been (another) very large data dump of Spotify premium accounts and passwords in plaintext. I had unauthorised access to my PayPal, insta and eBay accounts today. After googling my email address and password I fo...

  • Casual Listener
  • Just to make everyone aware there has been (another) very large data dump of Spotify premium accounts and passwords in plaintext.   I had unauthorised access to my PayPal, insta and eBay accou...
  • Jᴀᴄᴋ
  • Roadie
  • 676 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 676 Views
  • 1 replies
  • 0 likes

Superuser Contribution PROBLEM INSTAGRAM MUSIC/PROBLEMA CON MUSICA DE INSTAGRAM

Hi, I need help with a problem in Instagram music. I am a verified artist on Spotify and my songs on Instagram Music do not appear. I wanted to know if it is a problem of configuration of regions or some other problem, I did not find a solution by an...

  • Newbie
  • Hi, I need help with a problem in Instagram music. I am a verified artist on Spotify and my songs on Instagram Music do not appear. I wanted to know if it is a problem of configuration of regions or ...
  • Manueladlc
  • Newbie
  • 1038 Views
  • 2 replies
  • 1 likes
  • Account
  • 1038 Views
  • 2 replies
  • 1 likes

Account hacked? - unfamiliar music in "recent played"

I just opened the spotify app on my phone and it showed me that someone was playing music over the firefox web app, I changed the device to my phone and I never heard the song that was playing. another device i could choose was an amazon fire tv stic...

  • Newbie
  • I just opened the spotify app on my phone and it showed me that someone was playing music over the firefox web app, I changed the device to my phone and I never heard the song that was playing. anoth...
  • Billy-J
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • Account
  • 399 Views
  • 1 replies
  • 0 likes

Menu do spotify está como de conta free

PlanPremiumCountryBrasilDevice(iPhone 8 Plus)Operating System(iOS 12.2) My Question or IssueO menu do meu spotify está como de conta free, consigo ouvir música offline, consigo fazer downloads, pular as faixas mas o menu continua como free.

  • Casual Listener
  • Plan Premium Country Brasil Device (iPhone 8 Plus) Operating System (iOS 12.2)   My Question or Issue O menu do meu spotify está como de conta free, consigo ouvir música offline, consi...
  • Bittencourt
  • Spotify Star
  • 568 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
  • 568 Views
  • 4 replies
  • 0 likes

Disabled Facebook and lost username

PlanPremium Operating SystemWindows 10 My Question or IssueI disabled Facebook for a while, so Spotify thought I "deleted" it and randomized my username. I logged back into Facebook but my Facebook account isn't linked anymore, I tried going to setti...

  • Newbie
  • Plan Premium   Operating System Windows 10   My Question or Issue I disabled Facebook for a while, so Spotify thought I "deleted" it and randomized my username. I logged back into Fa...
  • A_Musicophile
  • Community Legend
  • 567 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 567 Views
  • 1 replies
  • 0 likes

Remove Favourite artists after Hacked Account is Recovered

Plan PremiumCountryUKDeviceiPhone Operating System My Question or IssueMy account was hacked and recovered however how do remove the favourite artists and recommandations of the hackers music choice from my account ?? Its incredibly annoying to be re...

  • Visitor
  • Plan Premium Country UK Device iPhone  Operating System     My Question or Issue My account was hacked and recovered however how do remove the favourite artists and rec...
  • Jᴀᴄᴋ
  • Roadie
  • 1556 Views
  • 4 replies
  • 2 likes
  • Account
    Premium
  • 1556 Views
  • 4 replies
  • 2 likes

Japanese text romanized help

I love listening to Japanese musics, but one thing that annoys me is that all the Japanese songs' titles are romanlized as you can see from the attachments. Although this is not a huge problem, I am still hoping to find a solution. BTW both my phone ...

  • Newbie
  • I love listening to Japanese musics, but one thing that annoys me is that all the Japanese songs' titles are romanlized as you can see from the attachments. Although this is not a huge problem, I am ...
  • OneByBoo
  • Roadie
  • 714 Views
  • 1 replies
  • 1 likes
  • Other
  • 714 Views
  • 1 replies
  • 1 likes

Can't change my country

PlanFreeCountryIndiaDeviceLenovo A5000Operating System(Android 5.0. 2) My Question or IssueI tried to login into my account but an error popped up saying you can only use sportify abroad for 14 day and have to update my location so I login using web ...

  • Newbie
  • Plan Free Country India Device Lenovo A5000 Operating System (Android 5.0. 2)   My Question or Issue I tried to login into my account but an error popped up saying you can only use spo...
  • OneByBoo
  • Roadie
  • 532 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 532 Views
  • 1 replies
  • 0 likes

Playlist disappeared and new songs appeared as last played

PlanPremiumCountryUkDeviceipone x My Question or IssueMy playlist has completely been deleted and it show a different playlist and also shows recently played songs which are not mine. Can this be looked into and fixed?

  • Newbie
  •   Plan Premium Country Uk Device ipone x   My Question or Issue My playlist has completely been deleted and it show a different playlist and also shows recently played songs which ...
  • A_Musicophile
  • Community Legend
  • 579 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 579 Views
  • 3 replies
  • 0 likes

Solved!! I'm student but still paying €10.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 475 Views
  • 3 replies
  • 0 likes
  • Account
  • 475 Views
  • 3 replies
  • 0 likes

Solved!! Can’t reset password, email address no longer in use

I logged out to set my mom up with her own account. After trying to sign back in I was rejected because of a wrong password. The email associated with my account is an old school email that’s no longer in use so I can’t do anything. What should I do?

  • Newbie
  • I logged out to set my mom up with her own account. After trying to sign back in I was rejected because of a wrong password. The email associated with my account is an old school email that’s no long...
  • Luan
  • Spotify Star
  • 789 Views
  • 1 replies
  • 0 likes
  • Account
  • 789 Views
  • 1 replies
  • 0 likes

Superuser Contribution A few problems

Hello all i have a few problems i will write belowPlanPremiumCountryPolandDeviceSamsung Galaxy note 9Operating SystemAndroid 9 My Question or Issue1. I don't know why my spotify change for string of characters from facebook name and surname. I have e...

  • Newbie
  • Hello all i have a few problems i will write below Plan Premium Country Poland Device Samsung Galaxy note 9 Operating System Android 9   My Question or Issue 1. I don't know why my sp...
  • Peter
  • Spotify Legend
  • 916 Views
  • 1 replies
  • 0 likes
  • Account
  • 916 Views
  • 1 replies
  • 0 likes

Premium Account Unfortunately Closed

Dear People, Unfortunately Spotify closed my Premium account yesterday, because I was in permissions, I've booked the €9.99 to my bank account. I sign in via my Students Account but normally I don’t use this one. All my good music from the last years...

  • Regular
  • Dear People,   Unfortunately Spotify closed my Premium account yesterday, because I was in permissions, I've booked the €9.99 to my bank account. I sign in via my Students Account but normally...
  • Billy-J
  • Spotify Star
  • 748 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 748 Views
  • 5 replies
  • 0 likes

Superuser Contribution Amazon Echo

I recently removed access from amazon echo on spotify.com and now would like it back to listen on my echo but It will not let me. I Have tried many things and it still wont even let spotify be an option to link on my alexa app. This is extremely frus...

  • Regular
  • I recently removed access from amazon echo on spotify.com and now would like it back to listen on my echo but It will not let me. I Have tried many things and it still wont even let spotify be an opt...
  • Ashleyg1988
  • Regular
  • 1165 Views
  • 14 replies
  • 0 likes
  • Account
  • 1165 Views
  • 14 replies
  • 0 likes

Solved!! No Access to my Premium Account

Dear People, Unfortunately Spotify turn-off my Premium account yesterday, because I was in permissions, I've booked the €9.99 to my bank account. It is not possible to sign in with my Premium account. Now I have to sign in via my Students Account but...

  • Regular
  • Dear People,   Unfortunately Spotify turn-off my Premium account yesterday, because I was in permissions, I've booked the €9.99 to my bank account. It is not possible to sign in with my Premiu...
  • osornios
  • Spotify Star
  • 1305 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1305 Views
  • 3 replies
  • 0 likes

Solved!! Impossible to log into my original account

My Question or Issue (sorry, it's quite lengthy... )Hello,I created a spotify account about 6 months ago to try out creating playlists I could play at my bar. Got into it for a day and forgot about it as I had a lot of other work to do. With a bit mo...

  • Visitor
  • My Question or Issue (sorry, it's quite lengthy... 🙂 ) Hello, I created a spotify account about 6 months ago to try out creating playlists I could play at my bar. Got into it for a day and forgot ...
  • Luan
  • Spotify Star
  • 2082 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 2082 Views
  • 3 replies
  • 0 likes

Solved!! Username became strings of numbers!

My account is linked to my FB account (supposedly), but my username is now a string of numbers, and I can't "Connect to FB" to find my friends to follow. My friends can't find me too. Please help, thanks!

  • Newbie
  • My account is linked to my FB account (supposedly), but my username is now a string of numbers, and I can't "Connect to FB" to find my friends to follow. My friends can't find me too. Please help, th...
  • Luan
  • Spotify Star
  • 611 Views
  • 1 replies
  • 0 likes
  • Account
  • 611 Views
  • 1 replies
  • 0 likes

Solved!! Lost access to my Premium account...help!

I've had Spotify for a long time, signed up by email address. I bought Premium about 1 yr ago.Recently I noticed someone had taken over my account because there was often music in other languages playing mysteriously on my account an being added to p...

  • Visitor
  • I've had Spotify for a long time, signed up by email address. I bought Premium about 1 yr ago. Recently I noticed someone had taken over my account because there was often music in other languages p...
  • Luan
  • Spotify Star
  • 715 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 715 Views
  • 1 replies
  • 0 likes

Solved!! Username not linked to an email address

I have an account with an email address, it is a free account. I set my daughter up with an account, but it doesn't appear to be linked to an email address. I pay the £9.99 a month via paypal, so I know she has an account. The username is around 24 l...

  • Casual Listener
  • I have an account with an email address, it is a free account.   I set my daughter up with an account, but it doesn't appear to be linked to an email address. I pay the £9.99 a month via paypa...
  • Luan
  • Spotify Star
  • 714 Views
  • 3 replies
  • 0 likes
  • Account
  • 714 Views
  • 3 replies
  • 0 likes