Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanPremiumCountryUSA Device(Samsung Galaxy s7edgeOperating System(Android Oreo, Windows 10.) My Question or IssueHaving multiple issues with account. Music randomly skips to new songs, sometimes in my playlist and sometime to a completely random son...
PlanPremiumCountrySwedenDeviceAndroid Phone LG G3Operating SystemWindows 10 My Question or IssueI just reinstalled my windows and some emails that I had went away. I have a premium subscription on my phone and used to use it on my PC aswell. But I ha...
PlanPremiumCountryNorwayDeviceIphone 6/PCOperating SystemiOS 10, Windows 10 My Question or IssueSomeone has been using my spotify for a while and i have tried to get rid of him by changing password and disconnecting all devices atleast 3 times.. i ha...
None of please help! I Am brand new to Spotify and I also just bought a Samsung Galaxy watch active. I created my Spotify account on my phone, through the app. I have tried to log into Spotify on my watch and it continues to say invalid password / us...
PlanPremium DeviceAndroid My Question or IssueI was just using spotify like an hour ago but then suddenly i was logged out. When i try to log back in it says i am offline but obviously its not the internet since im posting this just fine. I was set t...
Hi All, I signed up for a 30-day trial and got charged immediately. I was wondering if this is normal and if this has been applied to my account. CountryCanada Thanks
PlanPremiumCountryNorwayDevice(iPhone XR, Huawei P10) Operating System(iOS 10, Android Oreo) My Question or IssueHello. My Spotify keeps being logged out for some reason, and when i try to log in again my password is incorrect, and i need to reset my...
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy A5Operating SystemAndroidMy Question or Issue I have a spotify premium family account with the following username - marzy94. My password seems to have been changed and when I use the reset password...
PlanPremiumCountry: United States Of America DeviceiPhone 10Operating System(iOS 10) My Question or IssueSo I recently got my account (alxeisen) hacked. They somehow managed to change my email and password. I can’t access my account at all what so ev...
I have 3 devices appearing when I look at connect to a device.1. My Laptop2. My phone3. Roku 3 I have no idea what this roku 3 is, so I Changed my Spotify log in, my faecbook log in and it is still appearing. What is it? How is it there? How do I get...
How do I find a friend on Spotify if I have their email address but they are not on Facebook?
I have a premium account. I have forgotten all my details and can't access my account as my old phone is dead
How do you remove your picture from the discover weekly playlist? Im not sure how my picture end up being the cover art of that playlist in the first place...
PlanPremiumCountryUnited StatesDeviceMSI-Stealth-Pro and Samsung Galaxy S9Operating SystemWin10 and AndroidMy Question or IssueI have had Spotify premium since November, and this issue just started a few weeks ago. Sometimes, when I am listening to m...
I can;t login on my computer and I can only login on my phone when there is no internet connection. I don't have access to the email that I started the account with. I am a premium member and do not want to spend money on an account I can not use. Ho...
Hi, we have a Premium Family Account with different family members. My wife has a lot of problems since weeks. She has an iPhone SE with the latest iOS and Spotify version. Suddenly all her playlists are gone and she got playlists in her profile by s...
Everytime I visit Spotify help website it got so overwhelming that I ended up giving up as everytime I eneded up in community support rather. Can anybody please give me advise how to contact the customer support of Spotify.
PlanPremiumCountryFranceDeviceXiaomi mi5SOperating SystemAndroid My Question or IssueHello i recently upgrade my Premium account to a Premium family account. However i have an issue with that, beceause my brthoer can't join the account after i send h...
PlanPremiumCountryHong Kong DeviceMacBook Air Mid 2013Samsung Galaxy S10+Operating SystemMacOS Sierra 10.12.16Android 9.0 Pie My Question or IssueI was wondering how I can change the language used for the name displayed on my profile page. It origina...
PlanFree/PremiumCountryUS DevicePixel 3XLOperating SystemAndroid Pie My Question or IssueI had a free account linked to FaceBook with a bunch of playlists. I also had a paid account with virtually no playlists. I connected my paid account to FB now a...