Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I changed my account to be a student account a while ago and have just found out i'm not only getting charged for that account but i'm also getting charged for the original $11.95. I have searched for this other account but can't find it. It isn't li...
I went into my account to change my email linked to my accound and I saw that the email put in place was "*snip*". I don't think I really have to explain why this is an issue. Anyways, I did not figure this would be an issue, since my account is link...
For some reason my Spotify kept changing from what’s I was listening to some random songs playing on some device I’ve never used.I changed my password and logged out everywhere and just went back to what I was doing. A few minutes later the problem h...
PlanPremiumCountry Canada Device(iPhone 8, Operating System(iOS 10, My Question or Issuei noticed few days ago Spotify was asking to connect to iPhone 7 and my music just stops playing but today I noticed playlists I didn’t add or play on my recently...
FAQ told me to log in and out of FB but it didn't work for more than a year. Couple of my friends aren't affected and it's annoying to have mine seen as random numbers from my own account and even others'.Please help!Why can't we change our username ...
Operating SystemAndroid Oreo, Web App, etc. My Question or IssueThe recent Spotify Update (up to version 8.4.97.807) has made significant changes to the basic design and function of the app that will be further explained below. These changes include:...
All of my songs on Spotify is gone. I can't even find songs on the country playlists.My Spotify on my phone is perfectly fine. Reinstalled Spotify and restarted the app many times on my pc, nothing works. PlanPremium CountrySingapore DeviceDesktop PC...
After having trouble, I have successfully logged out of my facebook account. But even though I have logged out of the account, the name of my old facebook account seems to remain. This is not what I want because I do not want my actual name displayin...
country- Czech RepublicMy first question... Is there anyone who speak Czech?? DeviceiPhone 7Operating System(iOS 12 My Question or Issue
PlanPremiumCountryBrazil Device(pc and smartphone)Operating System(android , Windows 10,) My Question or Issue*this is a new account i made just for use the communitySomeone changed my email account without my permission, now i cant login to my regul...
PlanFreeUnited States DeviceGalaxyGalax 8Operating SystemAndroid Oreo Screenshots say it all.
PremiumCountryGermanyDeviceSamsung A5 2016 / PcOperating SystemAndroid / Windows My Question or IssueDeleted my Facebook. Now Spotify won't work, can't log in on my Phone or my Laptop and recovery e-mails keep gettin' "send" but nothing arrives. Can'...
Hi,When I try to update my country it won't let me - it only shows UK as an option in the DropDown and I need US.Thanks,Stu
I'm on a Galaxy S5, premium user. Every time my phone dies or I shut it off, I get logged out of Spotify and all my music is no longer downloaded. So I have to turn on my data and download my music again. It's happening every time my phone dies and i...
PlanPremiumCountryNew ZealandDeviceSamsungOperating SystemAndroid I am devastated that when creating a new Spotify and getting my info transferred, my app automatically updated to a new version. I've contacted customer support and there's no way to g...
This forum used a picture of some other person (colored, glasses, half of head) for me! I cannot find a way to get rid of this! I don´t want to have any picture and SURE not the pictures of some other person! How to do that? And you should this fix b...
PlanFreeCountryItalyDevicePcOperating SystemWindows 7 ultimate My Question or IssueIf I play a song in my account,this didn't start,and my favourite song with the playlist are gone,if I try to recover playlist from the spotify site,I can't see it any...
PlanFreeCountryUSADeviceiPhone 7+, PCOperating SystemiOS, WindowsMy Question or IssueOn PC: Signed up with Spotify with Facebook, but getting Facebook error page when I try to sign in again. Tryied signing in with my email address associated with Fac...
hi, im on my mac and i have a premium account. i accidentally logged out of it, and because i made the account in grade 5 with an email i no longer have access to, i can't get in. i don't remember my password, not really sure how i logged in on this ...
PlanPremium CountrySwitzerland My Question or IssueI pay CHF 16.00 per month for my spotify Premium, but now I saw, that I just had to pay CHF 12.95 per month. Does anybody know, why my invoice is higher, than it should be?