Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398793 Views
  • 950 replies
  • 107 likes
  • Account
  • 398793 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171626 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171626 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

Problem with automatic country and family account

PlanFamily PremiumCountry FRDevice Macbook Pro and android phonesOperating SystemOsX and android 8My Question or IssueJust bought a family plan. My son is actually on a trip in UK, and he created his account on his android phone when he received the ...

  • Casual Listener
  • Plan Family Premium Country  FR Device  Macbook Pro and android phones Operating System OsX and android 8 My Question or Issue Just bought a family plan. My son is actually on a tr...
  • youngjoseph1996
  • Roadie
  • 438 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 438 Views
  • 1 replies
  • 1 likes

Solved!! My spotify broke completely

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or Issue Hello.Today my spotify completely broke on pc. It started about 6 months ago when I couldn't see what my friends are listening to. Then about a month ago some songs I searched...

  • Casual Listener
  •   Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue  Hello. Today my spotify completely broke on pc. It started about 6 months ago wh...
  • Issarnik
  • Casual Listener
  • 6461 Views
  • 10 replies
  • 2 likes
  • Other
    Subscription
  • 6461 Views
  • 10 replies
  • 2 likes

Can't Access Account

PlanFree DeviceSamsung Galaxy S8 My Question or Issue My other half can no longer login to get account. She is told something along the lines of her email and password not matching. We reset the password, though this was awkward as doing this on her ...

  • Casual Listener
  • Plan Free   Device Samsung Galaxy S8   My Question or Issue  My other half can no longer login to get account. She is told something along the lines of her email and password no...
  • Birnzy89
  • Casual Listener
  • 505 Views
  • 2 replies
  • 0 likes
  • Account
  • 505 Views
  • 2 replies
  • 0 likes

Solved!! I can't find my music

PlanPremiumCountry: Germany DeviceSamsung Galaxy S8 My Question or IssueHello, I have some problems with my spotify account (payment was taken regularly). I usually find my artists, albums, songs, playlists, etc. under library. I listened to music as...

  • Casual Listener
  • Plan Premium Country: Germany    Device Samsung Galaxy S8   My Question or Issue Hello, I have some problems with my spotify account (payment was taken regularly). I usually fi...
  • Sassi93
  • Casual Listener
  • 3823 Views
  • 5 replies
  • 0 likes
  • Account
  • 3823 Views
  • 5 replies
  • 0 likes

Solved!! How can I delete my community account?

I had to make an account in order to ask a question so I don't need it anymore. How can I delete it? I want to keep my Spotify account but community account is useless now. Thanks!

  • Visitor
  • I had to make an account in order to ask a question so I don't need it anymore. How can I delete it? I want to keep my Spotify account but community account is useless now. Thanks!
  • isaumyam
  • Composer
  • 1262 Views
  • 1 replies
  • 0 likes
  • Other
  • 1262 Views
  • 1 replies
  • 0 likes

Solved!! Unfollowed artists

Plan FamilyPremiumCountry Spain Device(iPhone 6, MacBook Pro late 2016)Operating System(iOS 10, OSX) I've been using Spotify for a few years now and during this time as a customer, I followed a lot of interesting artists. I recently noticed that most...

  • Music Fan
  •   Plan Family Premium Country Spain   Device (iPhone 6, MacBook Pro late 2016) Operating System (iOS 10, OSX)     I've been using Spotify for a few years now and during...
  • isaumyam
  • Composer
  • 5037 Views
  • 6 replies
  • 2 likes
  • Account
  • 5037 Views
  • 6 replies
  • 2 likes

Nobody can find me via my name

hello. my username is randomly choosen by spotify and it is full of numbers but my profile name is my real name. still nobody can find my account. I have tried spotify:user:(username) but it does not work. How can my friends or anybody find me?

  • Newbie
  • hello. my username is randomly choosen by spotify and it is full of numbers but my profile name is my real name. still nobody can find my account. I have tried spotify:user:(username) but it does not...
  • Noah
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • Account
  • 399 Views
  • 1 replies
  • 0 likes

Explicit button

My Playlist is gone. My girlfriend also downloaded these songs but I don't know why the playlist doesn't appear under "my playlists"? I can't add songs to it - I can not even find it in my phone. Does spotify delete some playlist after time ?? Pls he...

  • Newbie
  • My Playlist is gone. My girlfriend also downloaded these songs but I don't know why the playlist doesn't appear under "my playlists"? I can't add songs to it - I can not even find it in my phone.&nbs...
  • Noah
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Lost all my playlists and data

I know this has been answered but I can't work it out.I got a new phone and my playlists have disappeared. I can still see them on the old phone but not on the new phone.I have read things baout being logged in twice etc and I have tried all that but...

  • Visitor
  • I know this has been answered but I can't work it out. I got a new phone and my playlists have disappeared. I can still see them on the old phone but not on the new phone. I have read things baout ...
  • Noah
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • Account
  • 350 Views
  • 1 replies
  • 0 likes

Student Discount Expired - No Email Sent & Charged Full Premium

My premium student discount expired in October but I have only just noticed that the amount charged to my payment method doubled from £4.99 to £9.99. I understand that Spotify are supposed to send an email alert to notify you that the discount period...

  • Newbie
  • My premium student discount expired in October but I have only just noticed that the amount charged to my payment method doubled from £4.99 to £9.99. I understand that Spotify are supposed to send an...
  • Noah
  • Spotify Star
  • 710 Views
  • 1 replies
  • 0 likes
  • 710 Views
  • 1 replies
  • 0 likes

Account / Hulu

Hello I signed up for the Spotify premium for students and after doing my taxes noticed that I was being charged 9.99 monthly instead of 4.99 and would like to know how someone made this mistake. I am and have been a student and would like a refund o...

  • Newbie
  • Hello I signed up for the Spotify premium for students and after doing my taxes noticed that I was being charged 9.99 monthly instead of 4.99 and would like to know how someone made this mistake. I a...
  • Noah
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • Other
  • 338 Views
  • 1 replies
  • 0 likes

Account Changed/No longer Exists/Unaccessible

PlanPremiumCountry PhilippinesDeviceOppo F7 Plus, Windows 10 desktopOperating SystemAndroid, Windows 10 So after listening on spotify yesterday 2/22/19 all is fine until I went back today 2/23/19 and found out my account is not signed in anymore. I t...

  • Visitor
  •   Plan Premium Country  Philippines Device Oppo F7 Plus,  Windows 10 desktop Operating System Android, Windows 10   So after listening on spotify yesterday 2/22/19 all i...
  • Albert900
  • Newbie
  • 746 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 746 Views
  • 2 replies
  • 0 likes

How do i link my music ro the correct artist as it currently is linked to someone else

Hi there I currently have one album on spotify as an artist and I am about to release another. Currently when you search my artist name it links to another with mine and their music together. How do I separate so that my music is not connected with s...

  • Casual Listener
  • Hi there I currently have one album on spotify as an artist and I am about to release another. Currently when you search my artist name it links to another with mine and their music together. How do ...
  • Noah
  • Spotify Star
  • 678 Views
  • 3 replies
  • 0 likes
  • Account
  • 678 Views
  • 3 replies
  • 0 likes

user name catch 22

my daughter has been loged out of her Spotify account.She types in her username (an email address) and password.Spoify doesn't recognise the password. So she tries to reset it.On the reset page she types in her username (her email address) and Spotif...

  • Newbie
  • my daughter has been loged out of her Spotify account. She types in her username (an email address) and password. Spoify doesn't recognise the password. So she tries to reset it. On the reset page...
  • Noah
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 317 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wrong user name is displayed

PlanPremiumCountryIndia DeviceMoto E4 Plus, Asus LaptopOperating SystemAndroid v7. 1.1, Windows 10 My Question or Issue The Spotify app is showing some garbage name in both my phone and desktop app. The payment receipt of one year subscription also h...

  • Music Fan
  • Plan Premium Country India   Device Moto E4 Plus, Asus Laptop Operating System Android v7. 1.1, Windows 10   My Question or Issue  The Spotify app is showing some garbage na...
  • amannv2
  • Music Fan
  • 7066 Views
  • 12 replies
  • 0 likes
  • Account
    Other
    Premium
  • 7066 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Spotify account linked to PS4 which isn't mine

Hi everyone! Recently i've been noticing a few unknown "PS4 accounts" in the "Connect to device" part on my spotify app. The thing is...I don't own any PS4 so i really don't know if my account has been hacked or used by other people or it's a new upd...

  • Newbie
  • Hi everyone! Recently i've been noticing a few unknown "PS4 accounts" in the "Connect to device" part on my spotify app. The thing is...I don't own any PS4 so i really don't know if my account has be...
  • user-removed
  • Not applicable
  • 3542 Views
  • 3 replies
  • 2 likes
  • 3542 Views
  • 3 replies
  • 2 likes

Solved!! Can’t log in

PlanPremiumCountry United KingdomDeviceMany (iPhones and laptop) My Question or Issue About 4 days ago my Spotify account logged off all my devices. When I enter my login details it claims they are incorrect even though I have not changed them. I can...

  • Visitor
  • Plan Premium Country  United Kingdom Device Many (iPhones and laptop)   My Question or Issue  About 4 days ago my Spotify account logged off all my devices. When I enter my log...
  • user-removed
  • Not applicable
  • 1827 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1827 Views
  • 4 replies
  • 0 likes

Repeat song/playlist button gone!

The past couple weeks the repeat song/album button has disappeared for my Spotify account! There’s only the “shuffle” option available in its place. It’s extremely annoying and I’m about to cancel my subscription if this isn’t fixed soon! Anyone else...

  • Newbie
  • The past couple weeks the repeat song/album button has disappeared for my Spotify account! There’s only the “shuffle” option available in its place. It’s extremely annoying and I’m about to cancel my...
  • OneByBoo
  • Roadie
  • 520 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 520 Views
  • 1 replies
  • 0 likes

Ya envié formularios para cerrar mi cuenta, pero no encuentro respuesta.

Quiero eliminar mi cuenta con plan free, para vincular mi nueva cuenta a Facebook. Ya he enviado formularios, pero no he encontrado respuesta del equipo de soporte. ¿Qué más puedo hacer? Muchas gracias de antemano.

  • Casual Listener
  •   Quiero eliminar mi cuenta con plan free, para vincular mi nueva cuenta a Facebook. Ya he enviado formularios, pero no he encontrado respuesta del equipo de soporte. ¿Qué más puedo hacer? Much...
  • Brunelicia
  • Community Legend
  • 625 Views
  • 3 replies
  • 0 likes
  • Account
  • 625 Views
  • 3 replies
  • 0 likes

Password reset keeps saying invalid

PlanFreeCountry USADeviceMacbook pro, IphoneOperating SystemiOS 10 My Question or Issue Hi, I recently got logged out of my spotify account randomly while listening to music. I tried logging back in but I forgot my password. I used the password reset...

  • Casual Listener
  •   Plan Free Country  USA Device Macbook pro, Iphone Operating System iOS 10   My Question or Issue   Hi, I recently got logged out of my spotify account randomly while...
  • Brunelicia
  • Community Legend
  • 970 Views
  • 3 replies
  • 0 likes
  • Account
  • 970 Views
  • 3 replies
  • 0 likes