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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398207 Views
  • 947 replies
  • 107 likes
  • Account
  • 398207 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171365 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171365 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99070 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99070 Views
  • 68 replies
  • 10 likes

Unable to change country

I am using Spotify free and just moved to South Africa. I've been trying to charge the country but it keeps telling me that my email is already in use. I've tried going incognito and deleting my cookies and caches but the problem still persists.

  • Newbie
  • I am using Spotify free and just moved to South Africa. I've been trying to charge the country but it keeps telling me that my email is already in use. I've tried going incognito and deleting my cook...
  • OneByBoo
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! Unable to accept family Invite due to address

My Question or Issue I have a premium family account and I am trying to invite my wife into the premium family account. We both have a PH country code. When I click on accept invite in her email and enter our house address, it says that unable to joi...

  • Casual Listener
  •     My Question or Issue   I have a premium family account and I am trying to invite my wife into the premium family account.  We both have a PH country code.  When I cli...
  • Billy-J
  • Spotify Star
  • 1058 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1058 Views
  • 3 replies
  • 0 likes

Obliged to listen to the same song

PlanPremiumCountryItalyDeviceLaptop (application), browser, Phone (Android)Operating SystemLinux / Android / whateverMy Question or IssueSince today I started experiencing a very annoying bug in the Spotify whole system. The problem is that Spotify s...

  • Regular
  • Plan Premium Country Italy Device Laptop (application), browser, Phone (Android) Operating System Linux / Android / whatever My Question or Issue Since today I started experiencing a very an...
  • user-removed
  • Not applicable
  • 1806 Views
  • 9 replies
  • 4 likes
  • Other
    Premium
  • 1806 Views
  • 9 replies
  • 4 likes

Account takeover / random songs played

Similar to others posting here, recently I noticed random songs being played by someone on my account and even someone changed my subscription to family plan. Spotify resolved my issue. After searching online a bit I found a website which leaked a li...

  • Newbie
  • Similar to others posting here, recently I noticed random songs being played by someone on my account and even someone changed my subscription to family plan.    Spotify resolved my issue...
  • osornios
  • Spotify Star
  • 561 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 561 Views
  • 1 replies
  • 0 likes

Solved!! Are not able to invite family to my premium account!

PlanPremiumCountry SwedenDeviceImac, PC and IphoneOperating SystemIOS 10, windows 10 mm My Question or Issue HelloI am trying to invite a family memeber to use my Premium account. I can send the email and she recives it. But when we press the "enter ...

  • Newbie
  • Plan Premium Country  Sweden Device Imac, PC and Iphone Operating System IOS 10, windows 10 mm   My Question or Issue  Hello I am trying to invite a family memeber to use my...
  • osornios
  • Spotify Star
  • 537 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 537 Views
  • 1 replies
  • 0 likes

"Something went wrong." message when trying to submit a song to the editors on Spotify for Artists.

CountryUSA, but currently living in Japan DeviceMacbook ProOperating SystemmacOS Sierra 10.12(Attempted on Firefox and Chrome) My Question or Issue I recently uploaded a song scheduled for a future release. The "Get heard by Spotify editors" comes up...

  • Newbie
  • Country USA, but currently living in Japan   Device Macbook Pro Operating System macOS Sierra 10.12 (Attempted on Firefox and Chrome)   My Question or Issue  I recently uploa...
  • osornios
  • Spotify Star
  • 723 Views
  • 1 replies
  • 0 likes
  • Other
  • 723 Views
  • 1 replies
  • 0 likes

Solved!! I deleted files from computer, now spotify won't play those songs

DeviceMacbook Pro mid 2015 My Question or Issue I had music files saved on my computer that used to be in my iTunes library, but I recently deleted them. They still show up in my "Local Files" on spotify even though they are no longer existent on my ...

  • Casual Listener
  • Device Macbook Pro mid 2015     My Question or Issue  I had music files saved on my computer that used to be in my iTunes library, but I recently deleted them. They still show up ...
  • Bittencourt
  • Spotify Star
  • 1001 Views
  • 3 replies
  • 0 likes
  • Account
  • 1001 Views
  • 3 replies
  • 0 likes

error 17 ... proxy

i can't open spotify for 2 month bcause this please i need helperror code : 17type of code : proxy ;(

  • Newbie
  • i can't open spotify for 2 month bcause this please i need help error code : 17 type of code : proxy ;(
  • Noah
  • Spotify Star
  • 479 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable shuffle at account level by default

Premium plan and we use spotify on android phone, win10 desktop, and Alexa. Why not let me disable shuffle mode by default at account level, instead of fussing with Alexa every damned day? My famil is going nuts trying to figure out why alexa is alwa...

  • Regular
  •   Premium plan and we use spotify on android phone, win10 desktop, and Alexa. Why not let me disable shuffle mode by default at account level, instead of fussing with Alexa every damned day? My...
  • barneytoe
  • Regular
  • 642 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 642 Views
  • 2 replies
  • 0 likes

Didn't get mail to change my password

I tried to change my password, but I didn't receive any e-mail. It's not in my spam, not in any other folder. How can I change my password?

  • Newbie
  • I tried to change my password, but I didn't receive any e-mail. It's not in my spam, not in any other folder.  How can I change my password?  
  • Bethany_Dawn
  • Community Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 455 Views
  • 1 replies
  • 0 likes

Can't get logged into family plan

PlanFamily PremiumCountryCanada Device(iPhone 8Operating System(iOS 10, My Question or IssueSomehow I've been logged out of my Spotify account. I'm on a family plan. I only have two email addresses and Spotify says one doesn't exist and the other one...

  • Casual Listener
  • Plan Family Premium Country Canada  Device (iPhone 8 Operating System (iOS 10,   My Question or Issue Somehow I've been logged out of my Spotify account. I'm on a family plan. I o...
  • fishsarahg17
  • Casual Listener
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
  • 259 Views
  • 1 replies
  • 0 likes

Account hack: Songs skipping and strange songs

Premium Plan / The NetherlandsUse Spotify on Mac + iOS IssueMy account started skipping songs halfway through songs, then songs were being remotely changed to play rather odd, unrecognizable music WHILE I AM LISTENING lol (how rude!) Anyways - I cont...

  • Newbie
  •   Premium Plan / The Netherlands Use Spotify on Mac + iOS    Issue My account started skipping songs halfway through songs, then songs were being remotely changed to play rat...
  • Jᴀᴄᴋ
  • Roadie
  • 788 Views
  • 1 replies
  • 1 likes
  • Account
    Security
  • 788 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify on iPhone keeps pausing, saying my account is being usede somewhere else

Spotify keeps pausing on my iPhone. And it's insanely annoying. I have – as recommende on this Spotify Support page – signed out remotely from my account page AND subsequently changed my password. BUT IT'S STILL PAUSING. Please help.

  • Casual Listener
  • Spotify keeps pausing on my iPhone. And it's insanely annoying.   I have – as recommende on this Spotify Support page – signed out remotely from my account page AND subsequently changed my pas...
  • drphal
  • Casual Listener
  • 771 Views
  • 2 replies
  • 0 likes
  • 771 Views
  • 2 replies
  • 0 likes

Session closed every time i acess my android

PlanPremiumCountry SpainDeviceIphone and Android My Question or Issue Every time i access my android spotify, the session was closed and need to sign again. It appens some days ago. Why spotify doesn't maintain my session open ?

  • Casual Listener
  • Plan Premium Country  Spain Device Iphone and Android   My Question or Issue  Every time i access my android spotify, the session was closed and need to sign again. It appens s...
  • Billy-J
  • Spotify Star
  • 390 Views
  • 5 replies
  • 0 likes
  • Login
  • 390 Views
  • 5 replies
  • 0 likes

Superuser Contribution Artwork fullscreen doesn't work

Operating SystemS7 edge,Oreo My Question or Issue I have a premium spotify account but I do not have full screen artwork yet. Does anyone know how to solve?

  • Casual Listener
  • Operating System S7 edge,Oreo   My Question or Issue  I have a premium spotify account but I do not have full screen artwork yet. Does anyone know how to solve?
  • Guido
  • Spotify Legend
  • 757 Views
  • 7 replies
  • 0 likes
  • Account
    Other
    Premium
  • 757 Views
  • 7 replies
  • 0 likes

Superuser Contribution iPhone App continuously logging me out

PlanPremiumCountry USDeviceiPhoneXrOperating SystemiOS 12 My Question or Issue I keep getting logged out of the spotify app. Before any developers tell me to restart my device delete the app and re-install deleted the iPhone off my devices I have don...

  • Casual Listener
  • Plan Premium Country  US Device iPhoneXr Operating System iOS 12   My Question or Issue  I keep getting logged out of the spotify app. Before any developers tell me to restar...
  • Guido
  • Spotify Legend
  • 1278 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
  • 1278 Views
  • 9 replies
  • 0 likes

Solved!! Some songs don't want to start playing

Some songs don't want to start playing (Premium account) mostly old songs. Radio also - failed to load

  • Casual Listener
  • Some songs don't want to start playing (Premium account) mostly old songs. Radio also - failed to load 😞
  • Billy-J
  • Spotify Star
  • 516 Views
  • 3 replies
  • 0 likes
  • Premium
  • 516 Views
  • 3 replies
  • 0 likes

Spotify redeem code

I recently redeemed a $30 gift card but im seeing no options on how to use it also Im still being charged each month so I assume its not doing anything. Could someone explain whats going on ?

  • Newbie
  •   I recently redeemed a $30 gift card but im seeing no options on how to use it also Im still being charged each month so I assume its not doing anything. Could someone explain whats going on ?
  • Maxim
  • Spotify Star
  • 15720 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 15720 Views
  • 1 replies
  • 0 likes

Hi I want to know why I was charged twice in the one month.

i want to know why I was charged twice in one month, on the 20th of January and then again today. Can you please tell me how to rectify this situation. I don’t want to be overcharged, I feel like I have to keep a very close eye on when my Spotify is ...

  • Newbie
  • i want to know why I was charged twice in one month, on the 20th of January and then again today.  Can you please tell me how to rectify this situation.  I don’t want to be overcharged, I...
  • OneByBoo
  • Roadie
  • 435 Views
  • 1 replies
  • 0 likes
  • Account
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution FB email change hasn’t updated on Spotify

PlanFreeCountryUnited StatesDeviceiPhone 7Operating SystemiOS 12 My Question or IssueI’m using Spotify through my Facebook account. About a year ago I changed my Facebook email, and I didn’t realize Spotify hadn’t updated to that new email. I have al...

  • Visitor
  • Plan Free Country United States Device iPhone 7 Operating System iOS 12   My Question or Issue I’m using Spotify through my Facebook account. About a year ago I changed my Facebook ema...
  • Guido
  • Spotify Legend
  • 493 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 493 Views
  • 1 replies
  • 0 likes