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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398321 Views
  • 948 replies
  • 107 likes
  • Account
  • 398321 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171418 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171418 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99087 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99087 Views
  • 68 replies
  • 10 likes

Year in music (2018 wrapped)

Hello Is Spotify no longer sending out e-mails at the end of the year with stats about what you listened to? I didn't receive one this year. But I did find this 2018 wrapped page but when it loaded it was just empty. Is it something with my account? ...

  • Regular
  • Hello   Is Spotify no longer sending out e-mails at the end of the year with stats about what you listened to? I didn't receive one this year. But I did find this 2018 wrapped page but when it...
  • Billy-J
  • Spotify Star
  • 551 Views
  • 3 replies
  • 0 likes
  • Other
  • 551 Views
  • 3 replies
  • 0 likes

Someone is Hacking Me!!!!!!!!!!!

PlanPremium Student Country USA DeviceSamsung Galaxy S8+, Lenovo ThinkPad, PS4, Samsung Galaxy Watch My Question or Issue Someone is logging into my account and stopping my music to play some weird/creepy stuff i would like to change my account but i...

  • Newbie
  •   Plan Premium Student   Country  USA   Device Samsung Galaxy S8+, Lenovo ThinkPad, PS4, Samsung Galaxy Watch   My Question or Issue  Someone is logging into ...
  • user-removed
  • Not applicable
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Unlimited
  • 228 Views
  • 1 replies
  • 0 likes

Cannot link my facebook to spotify

PlanPremiumCountryThe NetherlandsDevice(Desktop/Oneplus 6)Operating System(Android, Windows 10) My Question or IssueI have a spotify premium account 115136601 (username). I want this account to be linked with my facebook, so when I login with faceboo...

  • Visitor
  • Plan Premium Country The Netherlands Device (Desktop/Oneplus 6) Operating System (Android, Windows 10)   My Question or Issue I have a spotify premium account 115136601 (username)...
  • OneByBoo
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 291 Views
  • 1 replies
  • 0 likes

Can't link account to Facebook

I had created another account with Facebook that I now never use, and now I cannot link my current Spotify account to Facebook. What can I do?

  • Casual Listener
  • I had created another account with Facebook that I now never use, and now I cannot link my current Spotify account to Facebook. What can I do?
  • OneByBoo
  • Roadie
  • 240 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 240 Views
  • 3 replies
  • 0 likes

Solved!! Spammails (Passwordreset)

Dear Community, do you guys have any idea why I get spammed with e-mails to reset my password right now? I got 9 e-mails in the last 40 minutes, even tho I just reset my password (not by clicking any links in the e-mails tho) and when I got back in i...

  • Casual Listener
  • Dear Community,   do you guys have any idea why I get spammed with e-mails to reset my password right now? I got 9 e-mails in the last 40 minutes, even tho I just reset my password (not by cli...
  • Sebasty
  • Spotify Star
  • 9137 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 9137 Views
  • 5 replies
  • 0 likes

Can't access account

Plan Premium Country Canada Device iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi there, I have two accounts, I'm using an old account right now because it was the only one I could access. I have a Premium a...

  • Newbie
  •   Plan Premium Country Canada   Device iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi there, I have...
  • Maxim
  • Spotify Star
  • 379 Views
  • 1 replies
  • 1 likes
  • Account
  • 379 Views
  • 1 replies
  • 1 likes

Ranodm device in Spotify Connect

when I open Spotify there is always this random song playing that stops me from playing what I want to play. it says it is playing form some web player on chrome. but it's not my device. I tried logging out of all devices and changing my password but...

  • Casual Listener
  • when I open Spotify there is always this random song playing that stops me from playing what I want to play. it says it is playing form some web player on chrome. but it's not my device. I tried logg...
  • dmoney23
  • Regular
  • 240 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Security
  • 240 Views
  • 5 replies
  • 0 likes

Can't log into my other account with premium,

Alright, so I signed up for the spotify premium with hulu about 3 months ago. I'm not able to sign into my Spotify anywhere else other than my phone, and the Hulu account I have associated with it no longer is active. Hulu still says I need to subscr...

  • Visitor
  • Alright, so I signed up for the spotify premium with hulu about 3 months ago. I'm not able to sign into my Spotify anywhere else other than my phone, and the Hulu account I have associated with it no...
  • Billy-J
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Cannot reset password on one of two accounts

PlanPremiumCountry PortugalDeviceiPhone 7, iPad and PCOperating System(Latest IOS and Windows My Question or Issue I currently have two accounts on Spotify. One free, which I'm using now to open this topic and a Premium in a Spotify Family Plan. The ...

  • Casual Listener
  • Plan Premium Country  Portugal Device iPhone 7, iPad and PC Operating System (Latest IOS and Windows 😎   My Question or Issue  I currently have two accounts on Spotify. One ...
  • Jose_M
  • Spotify Star
  • 520 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 520 Views
  • 4 replies
  • 0 likes

Setting up a Spotify Artist Profile

So I recently released my first song along with two other artists who already have an artist account on Spotify. The song was released under the lable EDM.COM. On the signing they asked for the artist profile which I couldn't provide but I am not abl...

  • Casual Listener
  •   So I recently released my first song along with two other artists who already have an artist account on Spotify. The song was released under the lable EDM.COM. On the signing they asked for t...
  • Maxim
  • Spotify Star
  • 276 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 276 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recent activity not updating

PlanPremiumCountryHungary Operating SystemAndroid Nougat, Windows 7 My Question or Issue Since the past two weeks my recent activity became empty on all devices, both of which say: "No recent activity. Check out some new music now." (I listen to musi...

  • Visitor
  •   Plan Premium Country Hungary   Operating System Android Nougat, Windows 7   My Question or Issue  Since the past two weeks my recent activity became empty on all devic...
  • Peter
  • Spotify Legend
  • 1895 Views
  • 5 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 1895 Views
  • 5 replies
  • 2 likes

Solved!! Eligibility 3 months for $0.99

Hi, so I had a Premium for Student plan for $5 a month. It recently expired and auto-renewed for the basic Premium service for $10 a month. My question is, was I eligible for the 3 months for $0.99 offer for the Premium service? I understand I had Pr...

  • Casual Listener
  • Hi, so I had a Premium for Student plan for $5 a month. It recently expired and auto-renewed for the basic Premium service for $10 a month. My question is, was I eligible for the 3 months for $0.99 o...
  • waldo621
  • Casual Listener
  • 470 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 470 Views
  • 2 replies
  • 0 likes

Unable to reset my son's new spotify account

PlanPremiumAustralia I have signed my son up to spotify with a new account and invited him to the Family Plan ("invite pending"). I am unable to log him in to accept the invitation and attempting to reset the password does not seem to work at all (I ...

  • Newbie
  • Plan Premium Australia     I have signed my son up to spotify with a new account and invited him to the Family Plan ("invite pending"). I am unable to log him in to accept the invitati...
  • Maxim
  • Spotify Star
  • 568 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 568 Views
  • 1 replies
  • 0 likes

My account was hacked

PlanPremiumCountryBrazil DeviceDesktopOperating SystemWindows 8 My account was hacked. I discovered this because the player was changing the songs by itself and playing on another device. So I disconnected all the devices and changed my password.Ok, ...

  • Casual Listener
  • Plan Premium Country Brazil  Device Desktop Operating System Windows 8   My account was hacked. I discovered this because the player was changing the songs by itself and playing on...
  • mariustholen
  • Music Fan
  • 288 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 288 Views
  • 2 replies
  • 0 likes

Username Rabdom Letters/Numbers

PlanPremiumCountryUS DeviceSamsung Galaxy Note 8Operating SystemWindows 10 My Question or Issue When viewing my playlists it shows my username (MxxTrash) for a second and then it switches to numbers and letters. In my account, it says those numbers a...

  • Newbie
  • Plan Premium Country US  Device Samsung Galaxy Note 8 Operating System Windows 10   My Question or Issue  When viewing my playlists it shows my username (MxxTrash) for a seco...
  • Luke
  • Spotify Star
  • 257 Views
  • 1 replies
  • 2 likes
  • Account
  • 257 Views
  • 1 replies
  • 2 likes

Missing artists albums

FamilyFree/PremiumCountry USADeviceSamsung GalaxyOperating SystemAndroid My Question or Issue A Pale Horse Named Death are missing their first two albums. I had them downloaded on spotify and now that is gone also. When I go to artist page thry only ...

  • Newbie
  • Family Free/Premium Country  USA Device Samsung Galaxy Operating System Android    My Question or Issue  A Pale Horse Named Death are missing their first two albums.&nbs...
  • OneByBoo
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
  • 209 Views
  • 1 replies
  • 0 likes

Facebook name as Display name

Hello! I would like to know if there is a possible way to remove my username, which i don't like that much and display my Facebook name instead. I've linked my Facebook account and my profile picture shows as normal but other people see me as my user...

  • Visitor
  • Hello! I would like to know if there is a possible way to remove my username, which i don't like that much and display my Facebook name instead. I've linked my Facebook account and my profile pi...
  • OneByBoo
  • Roadie
  • 366 Views
  • 3 replies
  • 0 likes
  • Account
  • 366 Views
  • 3 replies
  • 0 likes

Hacked account, they're using it now and i can't stop them

PlanPremiumCountry EnglandDeviceSamsung s9 +, laptopOperating SystemAndroid, windows My Question or Issue Someone is using my account right now, and i have no idea where from. I've changed my password for spotify and facebook and they're still using ...

  • Newbie
  • Plan Premium Country  England Device Samsung s9 +, laptop Operating System Android, windows   My Question or Issue  Someone is using my account right now, and i have no idea ...
  • Maxim
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 442 Views
  • 1 replies
  • 0 likes

Premium for family - but can only play at one device at the time?!? Help!

Premium for family -Norway DeviceVarious: IMac, Iphone, Macbook, Lenovo Laptop, Google Home, Amazon Echo....) All updated to last versions. My mother got an Amazon Echo this summer. She was thrilled - but didn't quite understand how it workd. - I cha...

  • Newbie
  •   Premium for family - Norway  Device Various: IMac, Iphone, Macbook, Lenovo Laptop, Google Home, Amazon Echo....) All updated to last versions.   My mother got an Amazon Echo th...
  • Loxer
  • Community Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 449 Views
  • 1 replies
  • 0 likes

Can't add songs to playlist

PlanPremiumDevice Samsung Galaxy 8My Question or Issue Whenever I go to add a song to a playlist it says it adds the song but it doesn't (yes I own the playlist)

  • Casual Listener
  • Plan Premium Device  Samsung Galaxy 8 My Question or Issue  Whenever I go to add a song to a playlist it says it adds the song but it doesn't (yes I own the playlist)
  • Loxer
  • Community Legend
  • 299 Views
  • 2 replies
  • 0 likes
  • Other
  • 299 Views
  • 2 replies
  • 0 likes