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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398922 Views
  • 950 replies
  • 107 likes
  • Account
  • 398922 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171715 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171715 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99143 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99143 Views
  • 68 replies
  • 10 likes

Problems in changing the country on the profile

Hello!I am Italian and few months ago I moved in Denmark. I knew I had to change country on the porfile settings, but a part from Italy I couldn't choose another one (even though I was already in Denmark).Now, my spotify is blocked because the countr...

  • Newbie
  • Hello! I am Italian and few months ago I moved in Denmark. I knew I had to change country on the porfile settings, but a part from Italy I couldn't choose another one (even though I was already in D...
  • OneByBoo
  • Roadie
  • 299 Views
  • 1 replies
  • 1 likes
  • Account
  • 299 Views
  • 1 replies
  • 1 likes

I created my account without Facebook, but connected it for a short time. Can I get my username back

PlanFreeCountry GermanyDeviceMacbook ProOperating SystemMacOS Sierra 10.2.6 My Question or Issue I created my account without Facebook, so I always had a username. I linked my account with facebook once and disconnected my account from facebook a few...

  • Newbie
  • Plan Free Country  Germany Device Macbook Pro Operating System MacOS Sierra 10.2.6   My Question or Issue   I created my account without Facebook, so I always had a username...
  • Billy-J
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • Account
  • 301 Views
  • 1 replies
  • 0 likes

Solved!! Can't change my email address when don't know own password (FB login)

Hello, I want to change my email address (my address has been deleted) but I am using fb login (and don't know my password) and when you want to change your email address you must verify your password, even though you are already logged in. I can't r...

  • Newbie
  • Hello,   I want to change my email address (my address has been deleted) but I am using fb login (and don't know my password) and when you want to change your email address you must verify you...
  • arnavsareen123
  • Roadie
  • 489 Views
  • 1 replies
  • 0 likes
  • Account
  • 489 Views
  • 1 replies
  • 0 likes

Unable to go online

I can browse olny with wi-fi connection and i can’t go online without wi-fi PlanPremiumCountry DeviceIphone 7Operating SystemiOS 12My Question or Issue

  • Newbie
  • I can browse olny with wi-fi connection and i can’t go online without wi-fi   Plan Premium Country   Device Iphone 7 Operating System iOS 12 My Question or Issue  
  • arnavsareen123
  • Roadie
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
  • 259 Views
  • 1 replies
  • 0 likes

Where to find account creation date?

I’m just trying to find out when I created my Spotify account, I’m on iPhone if that helps

  • Casual Listener
  • I’m just trying to find out when I created my Spotify account, I’m on iPhone if that helps
  • liamdough
  • Casual Listener
  • 1669 Views
  • 2 replies
  • 0 likes
  • Account
  • 1669 Views
  • 2 replies
  • 0 likes

I changed my spotify username??

First of all I didn't mean to change it.. so it was an accident and would like my username back the way it was. Now let's go steps that I took. -I Crated a new account to see those spotify premium sales and named it different than my own (ofcourse), ...

  • Newbie
  • First of all I didn't mean to change it.. so it was an accident and would like my username back the way it was.    Now let's go steps that I took.  -I Crated a new account to see th...
  • cutz
  • Roadie
  • 460 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 460 Views
  • 1 replies
  • 0 likes

can't get into my account

PlanPremiumCountryNew Zealand DeviceSamsung Galaxy a8Operating System My Question or Issueok so basically I have a premium account and I accidentally logged out and now I can't get back in because I don't remember my password and apparently my accoun...

  • Newbie
  • Plan Premium Country New Zealand   Device Samsung Galaxy a8 Operating System   My Question or Issue ok so basically I have a premium account and I accidentally logged out and now ...
  • cutz
  • Roadie
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 300 Views
  • 1 replies
  • 0 likes

Account login

PlanFreeCountrySouth Africa DeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue When I try to change my country settings, South africa doesn't show up in the drop bar that allows you to choose your country.. am unable to access my mus...

  • Casual Listener
  • Plan Free Country South Africa  Device Samsung Galaxy S8 Operating System Android   My Question or Issue  When I try to change my country settings, South africa doesn't show ...
  • Jose_M
  • Spotify Star
  • 926 Views
  • 7 replies
  • 1 likes
  • Account
    Login
  • 926 Views
  • 7 replies
  • 1 likes

Unwanted songs not on my playlist playing

PlanPremiumCountry UKDevice(iPhone 7, Desktop (Windows)Operating System(iOS 12, Windows 10,) My Question or IssueWhen I am choosing a playlist, it keeps jumping to a different song that I haven't heard of and isn't on any of my playlists. I have trie...

  • Newbie
  • Plan Premium Country  UK Device (iPhone 7, Desktop (Windows) Operating System (iOS 12, Windows 10,)   My Question or Issue When I am choosing a playlist, it keeps jumping to a dif...
  • osornios
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 391 Views
  • 1 replies
  • 0 likes

Can't find my username

PlanPremiumCountry USA My Question or IssueI own a business, and the Spotify account is on public, but when you search the username, nothing comes up. I tried connecting it to Facebook, but I still can't find my username when searching through someon...

  • Newbie
  • Plan Premium Country  USA   My Question or Issue I own a business, and the Spotify account is on public, but when you search the username, nothing comes up. I tried connecting i...
  • osornios
  • Spotify Star
  • 1017 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 1017 Views
  • 1 replies
  • 0 likes

My username

Hi, I created a Spotify but my username contains a lot of numbers and letters. I'm using Premium. My phone is Galaxy A5 and my operating system is android oreo.Operating SystemCan you help me with the changing my username?

  • Newbie
  • Hi, I created a Spotify but my username contains a lot of numbers and letters. I'm using Premium.  My phone is Galaxy A5 and my operating system is android oreo. Operating System Ca...
  • Bethany_Dawn
  • Community Legend
  • 560 Views
  • 1 replies
  • 0 likes
  • Account
  • 560 Views
  • 1 replies
  • 0 likes

Solved!! family member and student discount question

PlanFreeCountry USADeviceiPhone 8+Operating SystemWindows 10 My Question or Issue One of my family members signed up for the student discount in my name - how do I make sure that I alone will be able to get the student discount? When I go to set it u...

  • Casual Listener
  •   Plan Free Country  USA Device iPhone 8+ Operating System Windows 10   My Question or Issue  One of my family members signed up for the student discount in my name - h...
  • egvickers
  • Casual Listener
  • 1972 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 1972 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not recognising Facebook account

hiyaIve recently downloaded Spotify on my iPhone8 after having it on my iPod. When I tried logging in it said I did not have a Facebook account assosciated to the account (which I did and it shows on my Facebook). So I reset my Spotify password and l...

  • Newbie
  • hiya Ive recently downloaded Spotify on my iPhone8 after having it on my iPod. When I tried logging in it said I did not have a Facebook account assosciated to the account (which I did and it shows ...
  • Guido
  • Spotify Legend
  • 736 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 736 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify connect on Argon Stream 2 failure

I an a friend used the Argon Stream 2 since many monthy without any complaints. We have two different spotify accounts and could change connect to Argon without problem. Since about a month or so only one of us can see the Argon Stream. The only way ...

  • Casual Listener
  • I an a friend used the Argon Stream 2 since many monthy without any complaints. We have two different spotify accounts and could change connect to Argon without problem. Since about a month or s...
  • dualcs714q
  • Casual Listener
  • 3101 Views
  • 2 replies
  • 0 likes
  • Premium
  • 3101 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unable to log in into app after changing country

PlanFreeCountrySlovakiaDeviceiPhone 6 My Question or Issue Hello, I’ve changed country on my profile after I moved to different country (from Czech rep. to Slovakia). But my app still does to allow me to log in showing the same error reagrding the us...

  • Casual Listener
  • Plan Free Country Slovakia Device iPhone 6   My Question or Issue  Hello, I’ve changed country on my profile after I moved to different country (from Czech rep. to Slovakia). But my...
  • Guido
  • Spotify Legend
  • 488 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 488 Views
  • 3 replies
  • 0 likes

Recover older Wrapped-playlists?

PlanPremiumCountrySweden DeviceSony Xperia X Compact F5321Operating SystemAndroid 8.0 and Windows 10 My Question or IssueIs there any way to recover personal Wrapped/Most played songs-playlists from previous years if I havn't saved them?

  • Newbie
  • Plan Premium Country Sweden  Device Sony Xperia X Compact F5321 Operating System Android 8.0 and Windows 10   My Question or Issue Is there any way to recover personal Wrappe...
  • Jose_M
  • Spotify Star
  • 2966 Views
  • 1 replies
  • 0 likes
  • Other
  • 2966 Views
  • 1 replies
  • 0 likes

username buggy, want to change it

Hello! So, I've registered on Spotify and didn't use it for a few days until I bought 3 months of subscription. Now, while listening to music, I realized that my username isn't "afyns514" (how it's actually supposed to be) but "e4m2wb51y2rs2n58168t3t...

  • Newbie
  • Hello!   So, I've registered on Spotify and didn't use it for a few days until I bought 3 months of subscription.  Now, while listening to music, I realized that my username isn't "afyns...
  • OneByBoo
  • Roadie
  • 448 Views
  • 1 replies
  • 0 likes
  • Account
  • 448 Views
  • 1 replies
  • 0 likes

Profile Name change

My Spotify profile plan is free now. However i connected my Facebook profile to my Spotify account, it's still showing my profile name only with numbers. I uninstalled Spotify from my Windows 10 desktop and logout from mobile phone, and then installe...

  • Regular
  • My Spotify profile plan is free now. However i connected my Facebook profile to my Spotify account, it's still showing my profile name only with numbers.   I uninstalled Spotify from my Window...
  • OneByBoo
  • Roadie
  • 330 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 330 Views
  • 1 replies
  • 0 likes

Can't hear a song from my playlist

PlanFreeCountrySpain DeviceLaptop Lenovo ideapad330Operating SystemWindows 10 My Question or IssueAdd a while ago a song by Milky Chance (Stolen Dance) from the album "Spotify Version - Life from Berlin" and today I tried to play that song from the A...

  • Newbie
  • Plan Free Country Spain   Device Laptop Lenovo ideapad330 Operating System Windows 10   My Question or Issue Add a while ago a song by Milky Chance (Stolen Dance) from the album ...
  • calyssa
  • Newbie
  • 814 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 814 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lost control of the email associated to the account. Can't login - Can't reset.

I have been using spotify for 5 years, I have been premium for more than three. Account: adv0r . Password I am 99.99% sure of. Now all of a sudden I get logout from both mobile and web app. Can't login again, wrong password. The email address associa...

  • Visitor
  • I have been using spotify for 5 years, I have been premium for more than three.   Account: adv0r . Password I am 99.99% sure of.   Now all of a sudden I get logout from both mo...
  • Katerina
  • Spotify Legend
  • 477 Views
  • 2 replies
  • 0 likes
  • Account
  • 477 Views
  • 2 replies
  • 0 likes