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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396354 Views
  • 943 replies
  • 107 likes
  • Account
  • 396354 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170467 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170467 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98837 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98837 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution Connexion impossible avec Facebook (code d'erreur : 17)

PlanFreeCountryFranceDeviceLaptopOperating SystemWindows 10 My Question or Issue (French)J'ai eu ce problème à plusieurs reprises, et j'ai réussi à le résoudre plusieurs fois mais j'ai oublié et j'ai tout essayé, il persiste. Je suis normalement cons...

  • Casual Listener
  • Plan Free Country France Device Laptop Operating System Windows 10   My Question or Issue (French) J'ai eu ce problème à plusieurs reprises, et j'ai réussi à le résoudre plusieurs fo...
  • Katerina
  • Spotify Legend
  • 9497 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
  • 9497 Views
  • 5 replies
  • 0 likes

Superuser Contribution Double charged

My Question or Issue So i have spotify premium with my phone plan for the last 3 years.. all of a sudden for the last 5 months spotify has been charging me as well. So I changed my phone plan so now I am paying spotify for premium and my plan has hal...

  • Newbie
  •     My Question or Issue  So i have spotify premium with my phone plan for the last 3 years.. all of a sudden for the last 5 months spotify has been charging me as well. So I change...
  • Daisy
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Spotify Acting Strange - Playing Random Songs / Playlists

PlanPremiumCountryUK DeviceP20 Pro - HP LaptopOperating SystemEMUI 8.1 - Windows 10 Hey,Apologies if this is not in correct location, past two or so weeks my spotify has been acting strange, i use it on my phone when out and about and via the Spotify...

  • Newbie
  • Plan Premium Country UK   Device P20 Pro - HP Laptop Operating System EMUI 8.1 - Windows 10   Hey, Apologies if this is not in correct location, past two or so weeks my spoti...
  • Noah
  • Spotify Star
  • 5717 Views
  • 1 replies
  • 5 likes
  • Account
    Other
    Subscription
  • 5717 Views
  • 1 replies
  • 5 likes

[desktop]Another Solution to the spotify/last.fm not scrobble issue

there is a thread about how to fix spotify not scrobbling on last.fm where it might scrobble one or two songs every once a while but not work at all. The one solution is to connect and reconnect spotify on the last fm website in settings-connections....

  • Newbie
  • there is a thread about how to fix spotify not scrobbling on last.fm where it might scrobble one or two songs every once a while but not work at all.   The one solution is to connect and recon...
  • jerryaddison
  • Casual Listener
  • 1669 Views
  • 3 replies
  • 0 likes
  • Other
  • 1669 Views
  • 3 replies
  • 0 likes

Want to clear Spotify's Cache?

Want to clear Spotify's cache? Open SpotifyGo to settings - storage - delete cache And you're done! I hope this helps anyone who needs it!- Emily

  • Composer
  • Want to clear Spotify's cache?   Open Spotify Go to settings - storage - delete cache   And you're done! I hope this helps anyone who needs it! - Emily
  • keepbouncing
  • Composer
  • 9309 Views
  • 7 replies
  • 2 likes
  • Account
    Free
    Login
    Other
  • 9309 Views
  • 7 replies
  • 2 likes

password reset not working.

PlanFreeCountryThe NetherlandsDevicePCOperating SystemWindows My Question or IssueA week ago I noticed I was logged out of my spotify account, so I tried logging back in with the 99,9% sure right login credentials but I couldn't get in. I thought no ...

  • Newbie
  • Plan Free Country The Netherlands Device PC Operating System Windows   My Question or Issue A week ago I noticed I was logged out of my spotify account, so I tried logging back in with...
  • keepbouncing
  • Composer
  • 590 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 590 Views
  • 2 replies
  • 0 likes

Wrong subscription

My Question or Issue Today I renewed my university plan, but I was charged by the family plan, I would like to cancel this plan and renew the university.

  • Newbie
  • My Question or Issue   Today I renewed my university plan, but I was charged by the family plan, I would like to cancel this plan and renew the university.
  • Noah
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Logged in elsewhere

Hi! Logged into my account today, and saw very unusual behavior that definitely wasn't my own.Is it possible to get information on where my account was logged in from? Just want to know if it was a friend or if my information has been leaked. I've al...

  • Casual Listener
  • Hi!   Logged into my account today, and saw very unusual behavior that definitely wasn't my own. Is it possible to get information on where my account was logged in from? Just want to know if...
  • keepbouncing
  • Composer
  • 251 Views
  • 4 replies
  • 1 likes
  • Account
    Login
  • 251 Views
  • 4 replies
  • 1 likes

Solved!! 50,000 Songs limit

I just read the following article claiming spotify now has a 50,000 songs limit to download and listen offline ... https://download.cnet.com/blog/download-blog/spotify-users-can-now-download-50k-songs-to-listen-offline/ How come Spotify doesnt announ...

  • Gig Goer
  • I just read the following article claiming spotify now has a 50,000 songs limit to download and listen offline ... https://download.cnet.com/blog/download-blog/spotify-users-can-now-download-50k-song...
  • keepbouncing
  • Composer
  • 978 Views
  • 2 replies
  • 0 likes
  • 978 Views
  • 2 replies
  • 0 likes

Solved!! Daily Mix and Release Radar not available after 6 days of usage

PlanPremium CountrySwitzerland DeviceiPhone 7 Operating SystemiOS 12 My Question or IssueI re-created my account (= deleted it and created it from scratch) 6 days ago. Despite I'm already following around 100 artists and also imported my playlists fr...

  • Visitor
  • Plan Premium   Country Switzerland   Device iPhone 7   Operating System iOS 12   My Question or Issue I re-created my account (= deleted it and created it from scratc...
  • sebasbuve
  • Newbie
  • 1233 Views
  • 2 replies
  • 0 likes
  • Account
  • 1233 Views
  • 2 replies
  • 0 likes

Question about artists,

Hello people of Spotify, Well I am artist and I would love to know how spotify actually works,I actually struggled finding about uploading my songs, signing as artist and even finding my user name link to share with people after I will figure out how...

  • Newbie
  • Hello people of Spotify,   Well I am artist and I would love to know how spotify actually works, I actually struggled finding about uploading my songs, signing as artist and even finding my u...
  • keepbouncing
  • Composer
  • 235 Views
  • 2 replies
  • 0 likes
  • Account
  • 235 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account recovery

Hello Spotify support, I would like to recover my account "feeling" I made a few years ago.It got hacked and I would like to recover it please. Sadly this is public but I haven't got a reply back from my mails since months.And nobody is willing to he...

  • Casual Listener
  •   Hello Spotify support,     I would like to recover my account "feeling" I made a few years ago. It got hacked and I would like to recover it please.   Sadly this is public...
  • Katerina
  • Spotify Legend
  • 583 Views
  • 5 replies
  • 1 likes
  • Account
    Login
    Security
  • 583 Views
  • 5 replies
  • 1 likes

Solved!! two account but can't remeber one

PlanPremiumCountry BelgiumDeviceXiaomi note 5Operating SystemWindows 10 My Question or Issue Just before my mobile broke, i've made an abonnement to spotify. I completly forgot it (and i think i did it only with my facebook account) and now i have a ...

  • Casual Listener
  • Plan Premium Country  Belgium Device Xiaomi note 5 Operating System Windows 10   My Question or Issue  Just before my mobile broke, i've made an abonnement to spotify. I comp...
  • MauriceMV
  • Spotify Star
  • 450 Views
  • 3 replies
  • 0 likes
  • Account
  • 450 Views
  • 3 replies
  • 0 likes

Superuser Contribution Kan inte logga in med facebook på gear S3

Hej!Har en Samsung gear S3 klocka som jag länge kört spotify på och det har funkat bra, men för någon dag sen så sa klockan att jag var tvungen att logga in. kan köra klockan i remote läge men inte streama över wifi annat än om jag loggar in. har ett...

  • Newbie
  • Hej! Har en Samsung gear S3 klocka som jag länge kört spotify på och det har funkat bra, men för någon dag sen så sa klockan att jag var tvungen att logga in. kan köra klockan i remote läge men inte...
  • Guido
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify and media filters

My Question or Issue Can Spotify implement a change in its policy to include a filter for all types of media? Recently Alex Jones was removed because many people felt that it was some kind of hateful talk. There are many others that listen to him. I'...

  • Music Fan
  • My Question or Issue  Can Spotify implement a change in its policy to include a filter for all types of media? Recently Alex Jones was removed because many people felt that it was some kind of ...
  • Guido
  • Spotify Legend
  • 559 Views
  • 1 replies
  • 2 likes
  • Account
    Other
    Premium
    Security
  • 559 Views
  • 1 replies
  • 2 likes

Superuser Contribution Cancellazione account

Buongiorno, sono qui per chiedere il vostro aiuto. Non posso cancellare il mio account relativo all'email "*snip*" poiché l'email non esiste più e non posso ricevere la mail di disattivazione dell'account. La registrazione è avvenuta tramite facebook...

  • Visitor
  • Buongiorno, sono qui per chiedere il vostro aiuto. Non posso cancellare il mio account relativo all'email "*snip*" poiché l'email non esiste più e non posso ricevere la mail di disattivazione dell'ac...
  • Guido
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Can't Cancel Subscription

PremiumCanada My Question or Issue I made a new spotify account but cannot remember the username or email address that i used. It is a premium account so i am being charged monthly and have no way to cancel the subscription. I have access to the bank...

  • Newbie
  • Premium Canada     My Question or Issue   I made a new spotify account but cannot remember the username or email address that i used. It is a premium account so i am being charge...
  • jordanroyale
  • Gig Goer
  • 275 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 275 Views
  • 3 replies
  • 0 likes

Solved!! Can friends still see what I'm listening to if I'm offline?

Can friends still see what I'm listening to when I'm offline and my songs are downloaded on my phone? Or do they only see what I'm listening to when I'm online? Just wondering.

  • Casual Listener
  • Can friends still see what I'm listening to when I'm offline and my songs are downloaded on my phone? Or do they only see what I'm listening to when I'm online? Just wondering.
  • jordanroyale
  • Gig Goer
  • 29387 Views
  • 2 replies
  • 0 likes
  • Other
  • 29387 Views
  • 2 replies
  • 0 likes

Why cant I cancel my Spotify premium through iTunes or the website? HELP!!

PlanPremiumCountryPennsylvania DeviceIpad Mini 4Operating SystemiOS 12 My Question or Issue Im on my iPad and I paid for the three month $0.99 premium subscription. It ends on 9/27/18 and I’m well aware of that and want to cancel it early so I won’t ...

  • Casual Listener
  • Plan Premium Country Pennsylvania   Device Ipad Mini 4 Operating System iOS 12   My Question or Issue   Im on my iPad and I paid for the three month $0.99 premium subscript...
  • jordanroyale
  • Gig Goer
  • 624 Views
  • 5 replies
  • 1 likes
  • 624 Views
  • 5 replies
  • 1 likes