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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398122 Views
  • 947 replies
  • 107 likes
  • Account
  • 398122 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171318 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171318 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99057 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99057 Views
  • 68 replies
  • 10 likes

I need to change my username

Hello, I need to change my password (I’ve forgotten it) but I accidentally misspelled my email account when making my Spotify account so I can’t do the normal change password thing. Please help!!!

  • Newbie
  • Hello, I need to change my password (I’ve forgotten it) but I accidentally misspelled my email account when making my Spotify account so I can’t do the normal change password thing. Please help!!!
  • songassistant
  • Composer
  • 451 Views
  • 3 replies
  • 0 likes
  • Account
  • 451 Views
  • 3 replies
  • 0 likes

Profile Bugged / ID showing instead of Name

Hello,Since about 3 weeks now nothing Profile related is showing anymore and my ID (random numbers) are showing instead of my FB name. I've tried removing Spotify from my Apps from Facebook and readding it, changing my Spotifypassword etc. None of th...

  • Visitor
  • Hello, Since about 3 weeks now nothing Profile related is showing anymore and my ID (random numbers) are showing instead of my FB name.  I've tried removing Spotify from my Apps from&nb...
  • songassistant
  • Composer
  • 607 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 607 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot access account or change password after Android OS update

PlanPremiumCountryDominion of Canada DeviceLG G5 smartphoneOperating System(Android 8.00) My Question or Issue The phone updated last night. Logged me out of Spotify. I tried to login today, tells me wrong password. Go to reset password, says wrong l...

  • Newbie
  • Plan Premium Country Dominion of Canada  Device LG G5 smartphone Operating System (Android 8.00)   My Question or Issue  The phone updated last night.  Logged me out of ...
  • Daisy
  • Spotify Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • Account
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Account Logged out and password changed

Hey everyone, so ive had spotify for a long time and last night I went to use it and i was completely logged out of the account. I tried entering the usual battery of passwords I use, one of which I have used for spotify in particular and it didnt wo...

  • Visitor
  •     Hey everyone, so ive had spotify for a long time and last night I went to use it and i was completely logged out of the account. I tried entering the usual battery of passwords I use,...
  • Daisy
  • Spotify Legend
  • 624 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 624 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Account Gone?

Hi, I have a Prmeium Spotify account, when I went to open my app today, it logged me out. When I logged back in my Premium account was gone and I only had a Free Account. I deleted the app, checked on my laptop, re installed Spotify but my Prmeium ac...

  • Newbie
  • Hi,   I have a Prmeium Spotify account, when I went to open my app today, it logged me out. When I logged back in my Premium account was gone and I only had a Free Account. I deleted the app, ...
  • Daisy
  • Spotify Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Can't Accept the Invite

PlanPremiumCountry BrasilDeviceMotorolaOperating SystemWindows I can't accept the family premium invite, it says that I can't enter on the plan!I think it because of my adress, I put other adress, so the spotify removed me automatically, but I alread...

  • Newbie
  • Plan Premium Country  Brasil Device Motorola Operating System Windows   I can't accept the family premium invite, it says that I can't enter on the plan! I think it because of my ...
  • Daisy
  • Spotify Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • Account
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution [MeeGo] Having premium and i can't log in to Spotify

PlanPremiumCountryPolandDeviceNokia N9Operating SystemMeeGo My Question or Issue Hello Everyone, so i have two issues, i recently purchased Premium on Spotify, however i couldn't login through official Spotify app, I get the "premium account needed" ...

  • Casual Listener
  •   Plan Premium Country Poland Device Nokia N9 Operating System MeeGo  My Question or Issue  Hello Everyone, so i have two issues, i recently purchased Premium on Spotify, how...
  • Peter
  • Spotify Legend
  • 552 Views
  • 3 replies
  • 0 likes
  • Premium
  • 552 Views
  • 3 replies
  • 0 likes

charged before my subscription was up

PlanFree/PremiumCountry canada Deviceiphone 7 plusOperating Systemios 11 My Question or Issuemy subscription is to end on 10/12/18 but I was charged 9.99 on Sept 11. I have since cancelled my premium plan and have gone back to a free account. Can you...

  • Newbie
  • Plan Free/Premium Country canada   Device iphone 7 plus Operating System ios 11   My Question or Issue my subscription is to end on 10/12/18 but I was charged 9.99 on Sept 11. I h...
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Country settings

Ok so I'm from Australia, I made a free account in Asutralia, then moved abroad, used up my 14 days, and then changed my country from Australia to the new country abroad. It has been working fine, I now want to join my sister's family premium package...

  • Newbie
  •   Ok so I'm from Australia, I made a free account in Asutralia, then moved abroad, used up my 14 days, and then changed my country from Australia to the new country abroad. It has been working ...
  • BelP
  • Songwriter
  • 335 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 335 Views
  • 1 replies
  • 0 likes

Can't log in after changed password

Forgot my password and tried to change it through the link. It all looks good and I get a confirmation that my password is changed but when I try to log in with my new password it says it's the wrong password! I've tried several times over several da...

  • Newbie
  • Forgot my password and tried to change it through the link. It all looks good and I get a confirmation that my password is changed but when I try to log in with my new password it says it's the wrong...
  • Billy-J
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Login
  • 220 Views
  • 1 replies
  • 0 likes

Account activity

Is there a way to completely erase one’s account activity? Recently played, recently played artists, etc. If yes, if someone could reply the answer, if not I hope that Spotify can make this a feature in a future update.

  • Casual Listener
  • Is there a way to completely erase one’s account activity? Recently played, recently played artists, etc. If yes, if someone could reply the answer, if not I hope that Spotify can make this a feature...
  • Loxer
  • Community Legend
  • 637 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 637 Views
  • 3 replies
  • 0 likes

Premium plus Hulu

PlanPremium plus Hulu Country United States of America DeviceiPhone 7plusOperating SystemNewest one that’s out. My Question or Issue I signed up for the premium with the Hulu and linked them together but I still can’t acces the premium Spotify. So wh...

  • Newbie
  • Plan Premium plus Hulu  Country  United States of America  Device iPhone 7plus Operating System Newest one that’s out.    My Question or Issue  I signed up for...
  • Billy-J
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 396 Views
  • 1 replies
  • 0 likes

i can't sign in

None of the below information is PlanFree/PremiumCountry DeviceHTC evo 10Operating SystemAndroid Nougat My Question or Issue I can sign in directly on chrome browser but when I try to sign in using the app it says my password is incorrect. I try to r...

  • Newbie
  • None of the below information is  Plan Free/Premium Country   Device HTC evo 10 Operating System Android Nougat   My Question or Issue  I can sign in directly on chrome...
  • Billy-J
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • Login
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my Premium??

PlanPremium my account has somehow lost my premium functionality - help?

  • Newbie
  • Plan Premium     my account has somehow lost my premium functionality - help?  
  • Billy-J
  • Spotify Star
  • 244 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 244 Views
  • 1 replies
  • 1 likes

submit button on family plan deos not work

PlanPremiumCountry greeceDevice(xiaomi redmi 5plus)Operating System Android OreoMy Question or IssueMy son gets the invitation to join the family plan, he taps proceed, it opens on his phone browser, he fills all fields and the submit button at the e...

  • Newbie
  • Plan Premium Country  greece Device (xiaomi redmi 5plus) Operating System  Android Oreo My Question or Issue My son gets the invitation to join the family plan, he taps procee...
  • xbmccx
  • Casual Listener
  • 1571 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 1571 Views
  • 2 replies
  • 0 likes

Cannot access account

I cannot log into my account. I've tried every email I know but none are linked to my premium account. How can I get in if I don't remember the email? Can I use name and password? It says the username I was using was not an active account either, eve...

  • Newbie
  • I cannot log into my account. I've tried every email I know but none are linked to my premium account. How can I get in if I don't remember the email? Can I use name and password?  It says the u...
  • songassistant
  • Composer
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Account Statistics / Information

I created an account awhile ago. I had premium on that account, but ended up making a new account not too long ago. I no longer have the email address for the old account, I have also forgotten the password for that old account, the only thing I do k...

  • Newbie
  • I created an account awhile ago. I had premium on that account, but ended up making a new account not too long ago. I no longer have the email address for the old account, I have also forgotten the p...
  • songassistant
  • Composer
  • 533 Views
  • 1 replies
  • 0 likes
  • Account
  • 533 Views
  • 1 replies
  • 0 likes

Problema para entrar en paquete familiar

Hola mi nombre es Cesar Huerta de Ciudad Tampico, Tamaulipas, Mexico escribo buscando tu ayuda, porque mi familia me invito a el paquete familiar de la casa la prima vez todo bien no paso ningun problema entre sin detalles pero a el paso de un mes ap...

  • Newbie
  • Hola mi nombre es Cesar Huerta de Ciudad Tampico, Tamaulipas, Mexico escribo buscando tu ayuda, porque mi familia me invito a el paquete familiar de la casa la prima vez todo bien no paso ningun prob...
  • Jose_M
  • Spotify Star
  • 941 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 941 Views
  • 1 replies
  • 1 likes

can't get 30 days trial on spotify

i've been trying for a few days to pay for spotify and get the 30 days trial since it's in israel now, but it's not letting me to pay, says i've already have the offer which i don't i would love for some help

  • Newbie
  • i've been trying for a few days to pay for spotify and get the 30 days trial since it's in israel now, but it's not letting me to pay, says i've already have the offer which i don't 😕 i w...
  • songassistant
  • Composer
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Family Plan change

PlanPremiumCountryCanada My Question or Issue Hello,I'm interested in changing from Premium to a Family Plan, but I have payed for a year's subscription in advance through a promotion. Is there a way to integrate my current prepaid year with changing...

  • Casual Listener
  •   Plan Premium Country Canada    My Question or Issue   Hello, I'm interested in changing from Premium to a Family Plan, but I have payed for a year's subscription in adv...
  • songassistant
  • Composer
  • 297 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 297 Views
  • 1 replies
  • 0 likes