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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 395549 Views
  • 941 replies
  • 107 likes
  • Account
  • 395549 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170247 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170247 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98739 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98739 Views
  • 68 replies
  • 10 likes

I can't find karaoke mode on my phone. Help?

My app is updated but there's no karaoke mode when I scroll down. I already tried logging in and out but it doesn't show up. My friends have karaoke mode on theirs, so I know it's not a problem with Spotify itself.

  • Visitor
  • My app is updated but there's no karaoke mode when I scroll down. I already tried logging in and out but it doesn't show up. My friends have karaoke mode on theirs, so I know it's not a problem with ...
  • Webdeve718
  • Casual Listener
  • 22105 Views
  • 16 replies
  • 8 likes
  • 22105 Views
  • 16 replies
  • 8 likes

Account info

Hi I would like to ask something. I had free 3months premium. Now a friend invite me to duo and I admitted. What about my previous account? Automatically turned to duo? Or they would take my money to premium?

  • Visitor
  • Hi I would like to ask something. I had free 3months premium. Now a friend invite me to duo and I admitted. What about my previous account? Automatically turned to duo? Or they would take my money to...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • Account
  • 111 Views
  • 1 replies
  • 0 likes

Solved!! I was charged 3 times for premium and didn't got access to it 😡

Every time I tried to put my CC info or connect, PayPall got the message that smth was wrong with my country; after I checked my bank app, I was shocked that I was charged... 3 times!And I tried to change my country to my current location, but It did...

  • Newbie
  • Every time I tried to put my CC info or connect, PayPall got the message that smth was wrong with my country; after I checked my bank app, I was shocked that I was charged... 3 times! And I tried to...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 145 Views
  • 1 replies
  • 0 likes

I can’t activate my free trial

I lost my previous Spotify account and I made a new one, in this one I have never had premium and even when I try to get my free trial it does not allow me, what can I do?

  • Visitor
  • I lost my previous Spotify account and I made a new one, in this one I have never had premium and even when I try to get my free trial it does not allow me, what can I do?
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

My account number is not login with premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement

BonjourJe fais ce message car j'ai un problèmes d'abonnement le il y a cela 1 mois j'ai acheté un abonnement premium sur le site Spotify j'ai donc effectué l'achat à précisé que c'était la première fois que j'achète un abonnement premium et sur le si...

  • Newbie
  • Bonjour Je fais ce message car j'ai un problèmes d'abonnement le il y a cela 1 mois j'ai acheté un abonnement premium sur le site Spotify j'ai donc effectué l'achat à précisé que c'était la première...
  • Dian
  • Spotify Legend
  • 89 Views
  • 1 replies
  • 0 likes
  • Premium
  • 89 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Session Terminated & Can't Login

PlanPremiumCountryUnited States DevicePC/LG V30Operating SystemWindows 10/Firefox/Android 9 My Question or IssueMy session was terminated as of around 3:30p EST today 3/31 on my desktop, and when I attempted to log back in I was told my username and ...

  • Casual Listener
  • Plan Premium Country United States   Device PC/LG V30 Operating System Windows 10/Firefox/Android 9   My Question or Issue My session was terminated as of around 3:30p EST toda...
  • Dian
  • Spotify Legend
  • 9443 Views
  • 9 replies
  • 1 likes
  • Account
    Login
  • 9443 Views
  • 9 replies
  • 1 likes

unable to add certain audiobooks to a playlist I created

I am currently on the Premium plan (30 days trial) although I was on the Free plan when I created a new playlist. I then looked for the audiobooks I wanted to add to my playlist but the ones I wanted to add could not be added. There was no "right cli...

  • Visitor
  • I am currently on the Premium plan (30 days trial) although I was on the Free plan when I created a new playlist.  I then looked for the audiobooks I wanted to add to my playlist but the ones I ...
  • Maxim
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
  • 255 Views
  • 1 replies
  • 0 likes

I have a premium family plan and would like to also add a premium student plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • Account
  • 86 Views
  • 1 replies
  • 0 likes

Accounts

How do I combine multiple accounts into one account 

  • Visitor
  • How do I combine multiple accounts into one account  
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
  • 194 Views
  • 1 replies
  • 0 likes

add family is not an option on the family plan

I have the family plan. I have only 4 members and would like to add another family (same address) but the 'add family button' is not showing up under my accounts family plan.

  • Visitor
  • I have the family plan. I have only 4 members and would like to add another family (same address) but the 'add family button' is not showing up under my accounts family plan.
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Email change issue

I am trying to change the email associated with my account but when I enter the new address is says it is already associated with another account. However, when I sign in with that email (via the Gmail feature) it says there is no account associated ...

  • Casual Listener
  • I am trying to change the email associated with my account but when I enter the new address is says it is already associated with another account.   However, when I sign in with that email (vi...
  • Maxim
  • Spotify Star
  • 160 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 160 Views
  • 3 replies
  • 0 likes

Removed playlist

Plan PremiumCountry Spain Device All Hi, One of my favourite playlists seems to have disappeared. It was official spotify-collated playlist Called 'Radiante', which featured a mix of latino alt-pop songs. I had it saved as a favourite and it is no lo...

  • Newbie
  • Plan Premium Country Spain   Device All   Hi, One of my favourite playlists seems to have disappeared. It was official spotify-collated playlist Called 'Radiante', which featured ...
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 80 Views
  • 1 replies
  • 0 likes

Changing email address on android phone account to new email address without losing music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I transfer music on old email address to new email address

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How can...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Deleted account, still paying

Hey, i bought Spotify premium, but on the wrong account, so i deleted this one and bought it one the right one. Now i pay for both accounts and cant log in to the one i dont want anymore. What should i do?

  • Visitor
  • Hey, i bought Spotify premium, but on the wrong account, so i deleted this one and bought it one the right one. Now i pay for both accounts and cant log in to the one i dont want anymore. What should...
  • BabyEcho0_YT_SP
  • Roadie
  • 132 Views
  • 2 replies
  • 0 likes
  • 132 Views
  • 2 replies
  • 0 likes

Warum kann ich mich in meinen Account nicht einloggen

Wenn ich mich einloggen will steht bei mir error obwohl mein passwort und email richtig sind was soll ich jz machen

  • Visitor
  • Wenn ich mich einloggen will steht bei mir error obwohl mein passwort und email richtig sind was soll ich jz machen
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

how to change plan manager

i want to change my plan manager

  • Visitor
  • i want to change my plan manager
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

downloading songs with a premium duo account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am having a lot of trouble finding out how to download songs off my premium duo account. I ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ha...
  • Maxim
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • Premium
  • 345 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't Make New Account

PlanFreeCountryUSADeviceChromebook and LG My Question or IssueSo I have tried on multiple devices and accounts, but I can't make a new account. What happens is I delete my account, and confirm the email. Then I try to use my email for a new account a...

  • Visitor
  • Plan Free Country USA Device Chromebook and LG   My Question or Issue So I have tried on multiple devices and accounts, but I can't make a new account. What happens is I delete my accoun...
  • Yordan
  • Moderator
  • 27872 Views
  • 8 replies
  • 2 likes
  • Account
  • 27872 Views
  • 8 replies
  • 2 likes

Country and payment change

I have a registered premium account in the UK with a UK payment method. I want to change the account and payment method to a German one. Updating a payment method (PayPal and credit card) registered in Germany does not work, despite tips to the contr...

  • Visitor
  • I have a registered premium account in the UK with a UK payment method. I want to change the account and payment method to a German one. Updating a payment method (PayPal and credit card) registered ...
  • Maxim
  • Spotify Star
  • 178 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 178 Views
  • 7 replies
  • 0 likes