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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398875 Views
  • 950 replies
  • 107 likes
  • Account
  • 398875 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171678 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171678 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99138 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99138 Views
  • 68 replies
  • 10 likes

Débito Errado

PlanPremiumCountry BrasilDeviceiPhone 6Operating SystemiOS 11 My Question or Issue No dia 15/07/2018 fiz a troca do meu plano do Premium para o Premium Universitário, já pagando a taxa de R$ 8,50. Minha antiga data de vencimento era dia 27 de cada mê...

  • Newbie
  • Plan Premium Country  Brasil Device iPhone 6 Operating System iOS 11   My Question or Issue  No dia 15/07/2018 fiz a troca do meu plano do Premium para o Premium Universitári...
  • PMorgan
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Noone can see what i listening

PlanFreeCountry SlovakiaDevice(Sony Xperia M5,)Operating System(Windows 7) My Question or IssueI used Private season few month ago. Next time i canceled it but still noone can see what i'm listening. Can someone help ? Ideas ?

  • Newbie
  • Plan Free Country  Slovakia Device (Sony Xperia M5,) Operating System (Windows 7)   My Question or Issue I used Private season few month ago. Next time i canceled it but still no...
  • zane_miko
  • Songwriter
  • 825 Views
  • 1 replies
  • 1 likes
  • Account
  • 825 Views
  • 1 replies
  • 1 likes

Can't logg in through facebook

Hi I just moved to Russia 3 weeks ago and started to use Spotify free today(I was premium until March but decided to be free till today). So today I decided to use it again and became premium but I couldn't logg in through Facebook! I had a lots of p...

  • Newbie
  • Hi I just moved to Russia 3 weeks ago and started to use Spotify free today(I was premium until March but decided to be free till today). So today I decided to use it again and became premium but I c...
  • Billy-J
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 326 Views
  • 1 replies
  • 0 likes

Reset-Password-Email not received

After a friend forgot his password he clicked on reset password and wrote his username/email (which is 100% correct) and clicked on sendBut he never got a email to reset his password. What can he do? help please!

  • Casual Listener
  • After a friend forgot his password he clicked on reset password and wrote his username/email (which is 100% correct) and clicked on send But he never got a email to reset his password. What can he d...
  • dinomight
  • Spotify Star
  • 1419 Views
  • 3 replies
  • 0 likes
  • Account
  • 1419 Views
  • 3 replies
  • 0 likes

I don’t know my email address for log in

My Question or Issue Hey guys. I’m going to be billed soon and it seems the email address I used to log into Spotify isn’t the one I have premium on. I know a little bit about my username and the debit card I use to pay for the account with. Is there...

  • Newbie
  •   My Question or Issue   Hey guys. I’m going to be billed soon and it seems the email address I used to log into Spotify isn’t the one I have premium on. I know a little bit about my use...
  • Loxer
  • Community Legend
  • 800 Views
  • 1 replies
  • 0 likes
  • Account
  • 800 Views
  • 1 replies
  • 0 likes

Solved!! Because of Spotify Connect anyone could use my account?

PlanPremiumCountryCanadaDeviceXbox One, Surface Pro and Amazon Echo devicesOperating SystemWindows 10 My Question or IssueHi,Since I move in an house all inclusive, I share the same Wi-Fi! Since that, I see lot of song in my history I never never lis...

  • Casual Listener
  • Plan Premium Country Canada Device Xbox One, Surface Pro and Amazon Echo devices Operating System Windows 10   My Question or Issue Hi, Since I move in an house all inclusive, I share...
  • Keanu_C
  • Community Legend
  • 569 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 569 Views
  • 3 replies
  • 0 likes

I don't have a home button

In my Spotify app on my windows computer, I don't have a home button. My friend has one on her computer though, I only have browser and radio. She has also said she never sees my acitivity on Spotify. I have played music on and don't have it on priva...

  • Casual Listener
  • In my Spotify app on my windows computer, I don't have a home button. My friend has one on her computer though, I only have browser and radio. She has also said she never sees my acitivity on Spotify...
  • Loxer
  • Community Legend
  • 1370 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1370 Views
  • 3 replies
  • 0 likes

Redeem premium gift card but my account still free

I bought a premium gift card and... when I used this all is okay, but my account subscription stills freePlanFree/PremiumCountry DeviceGalaxy S6Android Nougat My Question or Issue

  • Newbie
  • I bought a premium gift card and... when I used this all is okay, but my account subscription stills free Plan Free/Premium Country   Device Galaxy S6 Android Nougat   My Question ...
  • Xtinescapism
  • Regular
  • 367 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 367 Views
  • 2 replies
  • 0 likes

Annuler abonnement

bonjour,J'aimerais annuler un assai gratuit mais j'ai oublie le mot de passe et l'adresse email.J'ai essaye tout les email que je dispose.Que faire?Merci

  • Newbie
  • bonjour, J'aimerais annuler un assai gratuit mais j'ai oublie le mot de passe et l'adresse email. J'ai  essaye tout les email que je dispose. Que faire? Merci
  • Xtinescapism
  • Regular
  • 370 Views
  • 2 replies
  • 0 likes
  • 370 Views
  • 2 replies
  • 0 likes

Solved!! Recover deleted playlists not working

PlanPremiumCountry UK DeviceiPhone 7 Plus Mac OS XOperating SystemiOS 11.4.1 My Question or Issue I have been trying to use the Recover Playlists services on my account and I keep getting errors. Sometimes it's the errors below, sometimes its bad gat...

  • Visitor
  • Plan Premium Country UK   Device iPhone 7 Plus Mac OS X Operating System iOS 11.4.1   My Question or Issue   I have been trying to use the Recover Playlists services on my a...
  • Billy-J
  • Spotify Star
  • 4339 Views
  • 9 replies
  • 0 likes
  • Account
  • 4339 Views
  • 9 replies
  • 0 likes

Fake Account

Hello there. My name is fake accounts. Can you close them?

  • Casual Listener
  • Hello there. My name is fake accounts. Can you close them?
  • Loxer
  • Community Legend
  • 1828 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Security
  • 1828 Views
  • 6 replies
  • 0 likes

Cannot recover password due to old email address

My Question or Issue Hi, I have a problem with loggining in to Spotify. I don't remember the password but unfortunately I can't recover it because the email account that is associated with my Spotify account is no longer valid and I can't access it. ...

  • Visitor
  • My Question or Issue  Hi, I have a problem with loggining in to Spotify. I don't remember the password but unfortunately I can't recover it because the email account that is associated with my ...
  • Loxer
  • Community Legend
  • 911 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 911 Views
  • 1 replies
  • 0 likes

why can't people follow me?

PlanPremiumUSA DeviceiPhoneOperating SystemiOS10 My Question or Issue I invited people to listen to my first public playlist and they said they cannot follow me. I indeed tried to sign on as someone else and you can see my profile but there is no but...

  • Casual Listener
  • Plan Premium USA   Device iPhone Operating System iOS10   My Question or Issue  I invited people to listen to my first public playlist and they said they cannot follow me. I...
  • Noah
  • Spotify Star
  • 11010 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 11010 Views
  • 3 replies
  • 0 likes

Spotify (Premium) OFFLINE (code 4) but I'm online (?!)

My Spotify (Premium) is OFFLINE (code 4) but I'm online (?!)I tried everything (clear offline devices, restart, new installation) already ... PLEASE help!

  • Newbie
  • My Spotify (Premium) is OFFLINE (code 4) but I'm online (?!) I tried everything (clear offline devices, restart, new installation) already ... PLEASE help!
  • Ryko
  • Music Fan
  • 602 Views
  • 1 replies
  • 0 likes
  • Premium
  • 602 Views
  • 1 replies
  • 0 likes

Se me cobro dos veces spotify para estudiantes

Vi una publicacion de Spotify para estudiantes, entonces meti mi tarjeta, llene el formulario y subi una imagen de comprobacion, al terminar revise en mi tarjeta y me habian cobrado ya $49 para el dia siguiente me llego un correo de aceptacion que me...

  • Newbie
  • Vi una publicacion de Spotify para estudiantes, entonces meti mi tarjeta, llene el  formulario y subi una imagen de comprobacion, al terminar revise en mi tarjeta y me habian cobrado ya $49 p...
  • osornios
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

DESVINCULE FB Y PERDI TODO

Hola hace un rato desvincule mi cuenta de fb para poder entrar sin el FB, y cuando volvi a entrar con el email entre a la cuenta pero sin mis playlist pero ellos estan pero los veo como si fueran agenos que puedo hacer ayuda estoy muy triste mil grac...

  • Newbie
  • Hola hace un rato desvincule mi cuenta de fb para poder entrar sin el FB, y cuando volvi a entrar con el email entre a la cuenta pero sin mis playlist 😞 pero ellos estan pero los veo como si fueran ...
  • osornios
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Invitación no completada

Hola.me pueden ayudar? Estoy viviendo con mis familiares por lo que me too me envió invitación para Spotify Premium familiar. Todo va bien en a suscripción pero al final me manda un mensaje de que sólo puedo cambiar de plan una vez al año. El detalle...

  • Newbie
  • Hola.me pueden ayudar? Estoy viviendo con mis familiares por lo que me too me envió invitación para Spotify Premium familiar. Todo va bien en a suscripción pero al final me manda un mensaje de que só...
  • osornios
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

EL BUSCADOR NO ENCUENTRA MI USUARIO. ¿HAY SOLUCIÓN?

Tengo una cuenta free en la que el nombre de usuario es "mi nombre" y al no estar vinculada la cuenta con Facebook quien quería encontrarme a través del motor de busqueda con ese nombre me encontraba.Hace unos días se me cambio el nombre de usuario p...

  • Regular
  • Tengo una cuenta free en la que el nombre de usuario es "mi nombre" y al no estar vinculada la cuenta con Facebook quien quería encontrarme a través del motor de busqueda con ese ...
  • osornios
  • Spotify Star
  • 1801 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 1801 Views
  • 1 replies
  • 0 likes

Email not linked to account

Hi,I have just got my phone back from being repaired and i tried to log back into spotify with no luck. The App keeps telling me there is no account linked with my email address however i was using premium (free 24 month with my phone contract) last ...

  • Casual Listener
  •     Hi, I have just got my phone back from being repaired and i tried to log back into spotify with no luck. The App keeps telling me there is no account linked with my email address how...
  • Noah
  • Spotify Star
  • 353 Views
  • 3 replies
  • 0 likes
  • Account
  • 353 Views
  • 3 replies
  • 0 likes

Restore my search history from pc to phone

PlanFreeCountry swedenDeviceSamsung Galaxy 7Operating SystemWindows 8.1 My Question or Issue HI my friend deleted my search history from my phone i have every song i serch on my computer how can i get my search history from pc to phone please help i ...

  • Casual Listener
  • Plan Free Country  sweden Device Samsung Galaxy 7 Operating System Windows 8.1   My Question or Issue  HI my friend deleted my search history from my phone i have every song ...
  • Loxer
  • Community Legend
  • 439 Views
  • 3 replies
  • 0 likes
  • Account
  • 439 Views
  • 3 replies
  • 0 likes