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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 394540 Views
  • 941 replies
  • 107 likes
  • Account
  • 394540 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170049 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170049 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98655 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98655 Views
  • 68 replies
  • 10 likes

People can't search for my profile

My Question or IssueOne of my friends tried to search my name but my profile didn't show up. A while ago it was enough to type my name to search since my profile is connected to my facebook account. I wonder what the problem is? Thanks in advance.

  • Casual Listener
  •     My Question or Issue One of my friends tried to search my name but my profile didn't show up. A while ago it was enough to type my name to search since my profile is connected to my ...
  • TrulyGordin
  • Gig Goer
  • 770 Views
  • 5 replies
  • 0 likes
  • Account
  • 770 Views
  • 5 replies
  • 0 likes

Solved!! I can't search up users.

Hi, recently I've been having trouble searching up people. When typing a name on the search bar, nothing but artists and playlists show up. I'm a premium user and have tried this on both iPhone 6+ and a MacBook Air.

  • Casual Listener
  • Hi,  recently I've been having trouble searching up people. When typing a name on the search bar, nothing but artists and playlists show up. I'm a premium user and have tried this on both iPhon...
  • jadeeee
  • Casual Listener
  • 30617 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 30617 Views
  • 3 replies
  • 0 likes

Solved!! Trial period 30 days or 90 days

PlanFree/PremiumCountry My Question or IssueI have read that the trial period for premium is 30 days and another article shows 90 days. In Canada what is the length of Spotify Premium trial?

  • Newbie
  • Plan Free/Premium Country     My Question or Issue I have read that the trial period for premium is 30 days and another article shows 90 days. In Canada what is the length of Spotify ...
  • Qaylun02
  • Regular
  • 2186 Views
  • 1 replies
  • 0 likes
  • Account
  • 2186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot log in after changing password

Hi! My girlfriend cannot log in on her Spotify. We send password-reset link, type a new password, get confirmation and still get the message: Incorrect password. What can it be?Yes, I am 100% certain I typed the correct email and password.

  • Newbie
  • Hi!   My girlfriend cannot log in on her Spotify. We send password-reset link, type a new password, get confirmation and still get the message: Incorrect password.   What can it be? Ye...
  • Julian
  • Moderator
  • 423 Views
  • 2 replies
  • 1 likes
  • Account
    Login
  • 423 Views
  • 2 replies
  • 1 likes

Superuser Contribution I am logged out right after logging in

PlanFreeCountry Currently in S Korea but, usually in the USADeviceMacbook AirOperating SystemOS X El Capitan (ver. 10.11.6 My Question or IssueSpotify was working fine until around an hour ago. Spotify logged me out on my laptop (and phone). When I t...

  • Casual Listener
  • Plan Free Country  Currently in S Korea but, usually in the USA Device Macbook Air Operating System OS X El Capitan (ver. 10.11.6   My Question or Issue Spotify was working fine u...
  • Julian
  • Moderator
  • 387 Views
  • 3 replies
  • 0 likes
  • Login
  • 387 Views
  • 3 replies
  • 0 likes

Superuser Contribution Moving countries - need to change account information and carry over profile and playlists

PlanPremiumCountry GBDeviceMicrosoft and iPhones My Question or Issue I am moving to the US and will need to change the accounting for the account. I would also like to carry over my playlists along with those of my family. How do I do this seamlessl...

  • Casual Listener
  •   Plan Premium Country  GB Device Microsoft and iPhones   My Question or Issue  I am moving to the US and will need to change the accounting for the account.  I woul...
  • Julian
  • Moderator
  • 530 Views
  • 3 replies
  • 0 likes
  • 530 Views
  • 3 replies
  • 0 likes

SOMEONE IS IN MY ACCOUNT

PlanFreeCountrySpain DeviceComputerOperating SystemWindows Question or Issue Hello, I've opened my spotify software in my pc and it says that somebody is using my account in spotify web (chrome), i've changed the password and logged out of all the de...

  • Newbie
  •   Plan Free Country Spain  Device Computer Operating System Windows   Question or Issue  Hello,   I've opened my spotify software in my pc and it says that someb...
  • Loxer
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Free
    Security
  • 255 Views
  • 1 replies
  • 0 likes

I can't use spotify on any of my platforms

Hey everyone.I couldn't find a solution for my problem anywhere on the internet so I decided to ask for your help. I was a student in France for a couple of months but I am actually Moroccan, I used to listen to music on spotify without any problems ...

  • Newbie
  • Hey everyone. I couldn't find a solution for my problem anywhere on the internet so I decided to ask for your help. I was a student in France for a couple of months but I am actually Moroccan, I u...
  • Loxer
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 344 Views
  • 1 replies
  • 0 likes

Button "Connect to Facebook" isn't working

PlanFreeCountrySwitzerlandDeviceDesktop Operating SystemWindows 10 Version 10.0.17134 Build 17134My Question or IssueI tried "Find friends" > "Connect to Facebook" but upon klicking the button nothing happens. Nothing opens. I've also tried going thr...

  • Newbie
  • Plan Free Country Switzerland Device Desktop  Operating System Windows 10 Version 10.0.17134 Build 17134 My Question or Issue I tried "Find friends" > "Connect to Facebook" but ...
  • Daelyn
  • Newbie
  • 1390 Views
  • 3 replies
  • 1 likes
  • Account
  • 1390 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Premium Konto

Ich habe ein Spotify Premium Konto bei meinem Netzanbieter DREI gekauft. Ich habe mich mit dieser E-Mail Adresse registriert. Bei meinen ersten Login habe ich mich mit meinem Facebook Account angemeldet. Dieser hat eine andere E-Mail Adresse. Ich hab...

  • Newbie
  • Ich habe ein Spotify Premium Konto bei meinem Netzanbieter DREI gekauft. Ich habe mich mit dieser E-Mail Adresse registriert. Bei meinen ersten Login habe ich mich mit meinem Facebook Account angemel...
  • William_13
  • Gig Goer
  • 359 Views
  • 1 replies
  • 0 likes
  • Premium
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ik kan niet meer inloggen geen mailadres

Ik kan niet meer inloggen op spotify premium als ik het wachtwoord wil restten krijg ik de melding dat er geen mailadres aan is gekoppeld. Ik heb het ook geprobeerd via facebook dan kom ik er wel in maar niet in het premium account. Ik heb dit accoun...

  • Visitor
  • Ik kan niet meer inloggen op spotify premium als ik het wachtwoord wil restten krijg ik de melding dat er geen mailadres aan is gekoppeld. Ik heb het ook geprobeerd via facebook dan kom ik er wel in ...
  • William_13
  • Gig Goer
  • 565 Views
  • 1 replies
  • 0 likes
  • Premium
  • 565 Views
  • 1 replies
  • 0 likes

Solved!! Accidentally deleted my Liked From Radio

I seem to have accidentally deleted my Liked From Radio, its not in the recover playlist area. Is there a way to get it back?

  • Newbie
  •   I seem to have accidentally deleted my Liked From Radio, its not in the recover playlist area. Is there a way to get it back?
  • Loxer
  • Community Legend
  • 685 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 685 Views
  • 1 replies
  • 0 likes

I can't find even MYSELF on spotify!

I'm having a big problem.My friend was trying to access to my public playlist on Spotify.She tells me that she can't find my account on Spotify.I haven't made any changes to my account or anything, she just keeps saying that it cannot be found. I wro...

  • Newbie
  • I'm having a big problem. My friend was trying to access to my public playlist on Spotify. She tells me that she can't find my account on Spotify. I haven't made any changes to my account or a...
  • TobiasYoung
  • Composer
  • 4344 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 4344 Views
  • 2 replies
  • 0 likes

Solved!! Your Library > Songs List has disappeared

Plan: PremiumDevice is: iMac, SierraCountry: Costa Rica My Question or Issue Hello! I've always had this list that Spotify has added for me, called SONGS, and when I liked something I just hit the PLUS button and then the song would be added to this ...

  • Casual Listener
  • Plan: Premium Device is: iMac, Sierra Country: Costa Rica   My Question or Issue   Hello! I've always had this list that Spotify has added for me, called SONGS, and when I liked somet...
  • iibandaidii
  • Casual Listener
  • 19568 Views
  • 4 replies
  • 6 likes
  • Account
  • 19568 Views
  • 4 replies
  • 6 likes

Thinks I'm abroad

PlanFreeCountry CanadaDeviceSamsung Galaxy S4Operating SystemAndroid lolipop My Question or Issue Thinks I'm abroad. Haven't left the same city i created my account in. Infact i live in the same house i created my account in and I have never travled....

  • Casual Listener
  • Plan Free Country  Canada Device Samsung Galaxy S4 Operating System Android lolipop   My Question or Issue  Thinks I'm abroad.  Haven't left the same city i created...
  • TobiasYoung
  • Composer
  • 620 Views
  • 5 replies
  • 0 likes
  • Account
  • 620 Views
  • 5 replies
  • 0 likes

Solved!! Problem wih my login - Cause I was stupid

PlanFamilar PremiumCountry BrazilDeviceLG G2Operating SystemAndroid Lollipop My Question or Issue Hi, folks! Well, **bleep** with my account. I had a profile that was bound with Facebook. So, stupidly I excluded my account on the FB, without log out ...

  • Casual Listener
  • Plan Familar Premium Country  Brazil Device LG G2 Operating System Android Lollipop   My Question or Issue   Hi, folks!    Well, **bleep** with my account. I had...
  • HugoRila
  • Casual Listener
  • 865 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 865 Views
  • 6 replies
  • 0 likes

Cancelled student account?

Hi, I have had a UK student account for the last few years, as always I renewed my account through the yearly email that you send but I just checked my bank account and I'm getting charged for the full premium amount. Now when I'm trying to change my...

  • Casual Listener
  • Hi,   I have had a UK student account for the last few years, as always I renewed my account through the yearly email that you send but I just checked my bank account and I'm getting charged f...
  • TobiasYoung
  • Composer
  • 506 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 506 Views
  • 3 replies
  • 0 likes

Superuser Contribution Factura mensual - Reclamación

Hola a todos, Estoy suscrito a Premium y como los recibos que Spotify ofrece no tienen ninguna validez fiscal, he reclamado las correspondientes facturas pero efectivamente Spotify lo hace una tarea imposible... Una vez leido todo esete topic, me he ...

  • Casual Listener
  • Hola a todos,   Estoy suscrito a Premium y como los recibos que Spotify ofrece no tienen ninguna validez fiscal, he reclamado las correspondientes facturas pero efectivamente Spotify lo hace u...
  • ramonbuzon
  • Casual Listener
  • 2800 Views
  • 2 replies
  • 7 likes
  • Account
    Premium
    Subscription
  • 2800 Views
  • 2 replies
  • 7 likes

Superuser Contribution Alguien esta entrando en mi cuenta

Hola nada eso, hace unos dias estoy notando que en reproducidos recientemente hay musica que yo no escucho, o en seguidos hay playlist que nunca segui, y recien al poner musica me apareció como que en este momento se estaba escuchando en una tablet l...

  • Newbie
  • Hola nada eso, hace unos dias estoy notando que en reproducidos recientemente hay musica que yo no escucho, o en seguidos hay playlist que nunca segui, y recien al poner musica me apareció como que e...
  • Julian
  • Moderator
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution No aparecen amigos Facebook

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10 My Question or Issue Gente, a ver si alguno me puede ayudar.No se por qué, me dejaron de aparecer mis amigos en la parte derecha del reproductor de escritorio de Spotify. Ya lo desinstale,...

  • Newbie
  • Plan Premium Country Argentina Device PC Operating System Windows 10   My Question or Issue  Gente, a ver si alguno me puede ayudar. No se por qué, me dejaron de aparecer mis ami...
  • Julian
  • Moderator
  • 386 Views
  • 1 replies
  • 0 likes
  • Account
  • 386 Views
  • 1 replies
  • 0 likes