Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
using Windows 7. Cannot connect FB to Spotify. Blue button CONNECT TO FACEBOOK does nothing. Spotify is shown on FB as 'an active app.' I could still see all FB friends on the right nav, too. So I unfollowed there, it gives me a "follow friends on FB...
PlanPremiumCountry United StatesDeviceMotorola Droid Turbo 2Operating System? My Question or IssueAs I stated before, my MOST recent library of my account is saved on my PS4. When I tried to pull up the Spotify app on my phone today, it asked me to l...
PlanFree/Premium: premium in my other accountCountry: canada windows and ios 10 My Question or Issue i cant login to my spotify with facebook because i get error 1003 or error 2000 for some reasons. I just got randomly disconnected in all my devices ...
Hola,Estoy buscando una dirección de email para contactar a alguién del equipo de Spotify que me pueda ayudar con un problema de pago que supuestamente tengo. Me llegó un email para confirmar mis datos de pago porque no se había realizado mi pago, pe...
Hi there,I have a issue with my family account, i have been seeking help through your Spotify facebook customer service, they are polite but so far it doesnt solve my problem and i would like to share the issue and throwing out suggestion. At the ver...
I have a familiy supscription in Germany and until 3 month ago it worked for me and my boys.3 month ago, they got email to verify living at same address.They replied but were kicked out.I've re-send invite and accepting it they got decline: not allow...
Tengo 2 problemas 1. Ayer tenia que pagar el servicio familiar premium de spotify me gano el pago automatico y me corto lo premium, minutos despues puse la otra tarjeta que si tenia saldo y se hizo 2 veces el cargo.Como le hago para que se me regrese...
PlanFree Device(iPhone 6S+, Macbook Air) Operating SystemmacOS High Sierra My Question or IssueI have 7 songs in Hidden Songs. A few I would like to reinstate to my Playlist (Sympathy For The **bleep**, Gold Dust Woman - Warren Haynes) and several I ...
Dear spotify. i have cancelled my premium the 25/6 2018 , a couple of days after u guys charged me 99 danish krones. Now i can see that there is reseserved 99krones to spotify the 1/8. I hope its a joke because i cancelled the 25/6.
PlanPremiumCountryUKDeviceiPhone SEOperating SystemiOS ? My Question or Issue2 months ago I moved to another phone provider and received a new iPhone SE (my phone number was ported). I recovered the apps I had previously installed from a backup (this...
Hey. I just bought a new phone, so I had to download Spotify agian. But when I tried to log in it was not the account i normally use. I have a premium account, so I pay for it every month. I cant get any access to it, but they want me to pay for it. ...
PlanPremiumCountryTurkey DeviceiPhone 7Operating SystemiOS 10 My Question or Issue I suddenly lost all my followers and followings on Spotify. I can still see the people I follow on the "friend activity" side but it appears as if I have 0 followers a...
Wenn ich auf meinem Iphone songs in meine Bibliothek hinzufüge mit dem + , dauerd es eine halbe ewigkeit meist 2 wochen das die songs auch auf meinem PC aufscheinen. Neu einloggen , online offline sowieso verbindung des Iphone´s mit mit PC bringt nix...
PlanFreeCountry HungaryOperating SystemWindows 10 My Question or Issue I joined Spotify some weeks ago. Now I tried to connect my account to Facebook, but I couldn't. I just randomly pressed to log in, then I actually logged into an account with my n...
PlanFree/PremiumCountry DenmarkDeviceSamsung Galaxy S8Operating System Android Oreo My Question or Issue When I am listening to any type of music (playlist or whatever) it pauses automatically and says "my account is being used somewhere else". Meanw...
Hi guys, I cannot see anymore my profile when I try to research and I have the same problem for the other profiles.I need your help, please.
PlanPremiumCountry PolandDevice(PC, Lenovo P2 )Operating System(Windows 10, Android 7.0) My Question or Issue I changed my facebook email because I lost mail attached to that account and now, I messaged Spotify Customer Service and I just saw that my...
PlanPremiumCountry New ZealandDeviceIPhone 6s plusOperating System(iOS 10, Android Oreo, Windows 10,etc.)Someone in Turkey somehow has access to my premium account. My playlists, songs etc keep getting added to with their music. I’ve unlinked it from...
No idea why Spotify thinks I want to receive Drake emails. Can't figure out how to opt-out. Next step is deletion of this and my paid account also... not going to patronize a company that thinks it's ok to send me ham. Also seriously, you censor ham ...
Just upgraded to premium for family and sent the invites to 3 family membersHowever the first one to try to log in (my daughter) has forgotten her password, as she hasn't used it in a while - so she's tried a couple of times to request a reset. Howev...