Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo I have been a member for about 2 years now and this entire time I have been connected to facebook up until recently where I want to disconne...
PlanPremiumCountry Device(Xiaomi Redmi 5 Plus)Operating System(Android Nougat) My Question or IssueMy premium account seems to not even exist. It won't accept password or send link to my email. I was even able to create a new account with that email ...
PlanPremium (cancelling because of this issue)Country DeviceAll (Nexus 5, Galaxy S7 Edge, PC)Operating SystemAll Android versions from Lollipop to current, and Windows 7, 8, and 10 My Question or IssueI created an account with Spotify through Faceboo...
Free/PremiumCountry US DeviceMacbook Pro My Question or Issue Hello,I've recently moved from Canada to the US. I didn't realize that you're only given access for 14 days abroad, so I never changed my country of residence on my account. And now after ...
nniPlanPremiumCountry USDeviceAndroid Max Operating SystemAndroid My Question or Issue After restarting service I cannot figure out how to activate devices. I have the app, I got a new password and it gave me a 20 plus character random user name. Fir...
PlanPremiumCountryBrasilDeviceiPhone 5cOperating SystemiOS 10My Question or IssueO meu perfil não aparece quando procuro ou quando alguém procura por ele na busca do spotify. O meu nome no aplicativo é "Enos Jardim", e a minha conta está sim vinculad...
PlanPremiumCountry BrasilDeviceiPhone 6SOperating SystemiOS 10 My Question or Issue Quando edito o perfil para alterar e-mail o Spotify não permite, pois não deixa trocar ou incluir um novo e-mail. Como fazer para trocar o e-mail, pois o que utilizo ...
I have a problem with my billing. I signed up for spotify 3 months ago on the 15th March but around the 7th of each month it keeps telling me how payment has failed so is there anyway I can change this because it is getting frustrating. I also have h...
Olá, estou tentando restabelecer meu plano familiar, recebo o convite e não consigo entrar... eu já estava nesse plano familiar antes, e não sei o motivo de eu ter saído.Agora não consigo aceitar o convite, e não quero fazer um novo cadastro pois vou...
Hi to all, i'm trying to use spotify offline on my gear sport (i have the premium account)I can't login on Spotify gear sport app with facebook account so i'm trying to get a device password but when i click to the button (see the screen attached) i ...
PlanFamilyCountryBrasilDeviceMotorola and PCOperating SystemAndroid Oreo and Windows 10 My Question or Issue All my saved artists, albuns and playlists have desapeared. In place, appeared content that I do not know. To make matters worse, sometimes i...
I've had someone on Facebook mention a song I've played recently. Firstly I don't have a clue how they are seeing this but how do I stop it? I thought I had disabled this in settings but it's really not clear if you have or not. Spotify is so frustra...
Merhaba,premium satın almaya çalışıyorum kartımdan 0,99 TL çekiliyor sonra 0,99 TL geri geliyor yardımcı olurmusunuz?
I have given premission to spotify in firewall as well
Everytime I try logging in to my spotify account it comes up with the message ‘you can only use spoifty abroad for 14 days’ can someone help?
i have canceled my subskription, but you have still reserved 2x 99 kroner. I Want you to release them. 42760509 Denmark.
I can not enter with mail and password, but if I enter via facebook, its fine. if instead of email enter the account number and the password can already log in portugal windows 10
My problem is that spotify sometimes doesn't show me all albums or even no album at all of the artist I'm looking for. However, when I'm on my friends account the albums exist on spotify it's just my account that can't see them. How can I fix this?
PlanFree/Premium CountryAny DeviceAny Operating SystemAny My Question or Issue Is it possible to have different passwords for the online account and Spotify music on devices? I ask because my account was hacked eariler, twice, (it's been resolved now...