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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396696 Views
  • 944 replies
  • 107 likes
  • Account
  • 396696 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170611 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170611 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98864 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98864 Views
  • 68 replies
  • 10 likes

Superuser Contribution I changed my country but the language of my settings and the payment options still remain the spain

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was in spain for a few months on Erasmus, and I upgraded to premium individual while there....

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was i...
  • Eni
  • Moderator
  • 127 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 127 Views
  • 2 replies
  • 0 likes

Deleted account from 3 years ago still visible

I'm wondering why i can still see my previous account i had deleted back in 2019. I received an email before from spotify confirming the deletion but it is still searchable, visible, and has active playlists. I tried logging in but it won't let me ev...

  • Newbie
  • I'm wondering why i can still see my previous account i had deleted back in 2019. I received an email before from spotify confirming the deletion but it is still searchable, visible, and has active p...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • Account
  • 103 Views
  • 1 replies
  • 0 likes

I cannot change payment method from Ireland to Australia

I have tried to change my payment method from an Irish Debit Card to Australian debit card. When I enter the details and click change country to Australia, I get the message - Sorry, you are not eligible for that plan. Here are some other ways to get...

  • Visitor
  • I have tried to change my payment method from an Irish Debit Card to Australian debit card. When I enter the details and click change country to Australia, I get the message - Sorry, you are not elig...
  • Billy-J
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Moving from Premium Individual to Duo

PlanIndividual PremiumCountryCanadaDeviceGalaxy S20's & SONOSOperating System My Question or IssueFirst off sorry if this has already been covered, it's a difficult question subject to ask and I've tried many versions in the search with no luck. Curr...

  • Visitor
  • Plan Individual Premium Country Canada Device Galaxy S20's & SONOS Operating System   My Question or Issue First off sorry if this has already been covered, it's a difficult questio...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium
  • 141 Views
  • 1 replies
  • 0 likes

Email on Premium Account Disabled

PlanFree/PremiumCountryUnited States, AZMy Question or IssueI have Spotify Premium with a school email that has not been disabled. I forgot my login password, and now I cant access my premium account anywhere else, but on my phone. Can someone, prefe...

  • Newbie
  •   Plan Free/Premium Country United States, AZ My Question or Issue I have Spotify Premium with a school email that has not been disabled. I forgot my login password, and now I cant access ...
  • Maxim
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 268 Views
  • 1 replies
  • 0 likes

Account was created and exists but cannot be logged into

I made an account in hopes that i could use it as an artist profile. I used our artist email and password and i believe the account worked fine. Now when i go to log in it says my email in combination with any password i try is invalid. I go to reset...

  • Casual Listener
  • I made an account in hopes that i could use it as an artist profile. I used our artist email and password and i believe the account worked fine. Now when i go to log in it says my email in combinatio...
  • Xaza
  • Casual Listener
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple users at once?

I have a premium duo account with my daughter. Why can’t I listen on my AirPods at work and her listen at home at the same time? EVERYTIME I am listening and she gets on to stream it disconnects me. Then in order for me to listen I have to disconnect...

  • Visitor
  • I have a premium duo account with my daughter. Why can’t I listen on my AirPods at work and her listen at home at the same time? EVERYTIME I am listening and she gets on to stream it disconnects me. ...
  • Lyubka
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Quato tempo demora para fazer upgrade da conta?

Paguei o boleto de 49 reais faz 3 dias e ate agora minba conta esta como free. Sera q aconteceu algo de errado ou demora assim msm, pq da primeira vez n me lembro de ter demorado tanto.

  • Newbie
  • Paguei o boleto de 49 reais faz 3 dias e ate agora minba conta esta como free. Sera q aconteceu algo de errado ou demora assim msm, pq da primeira vez n me lembro de ter demorado tanto.
  • Bittencourt
  • Spotify Star
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes

Can't login because I close my Facebook account!

Hello friends. I sign up with my Facebook account, but I deleted my account around 8 months ago. So I have not access to it. I have no idea how to log in or recover it and I have a DUO subscription in which I am the manager of it. I don't know how to...

  • Newbie
  • Hello friends. I sign up with my Facebook account, but I deleted my account around 8 months ago. So I have not access to it. I have no idea how to log in or recover it and I have a DUO subscription i...
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution 续费后账户重置问题

我的账户续费后被重置了怎么办?续费后我没有见到任何一首歌有canvas 

  • Casual Listener
  • 我的账户续费后被重置了怎么办?续费后我没有见到任何一首歌有canvas  
  • Eni
  • Moderator
  • 604 Views
  • 5 replies
  • 0 likes
  • Account
  • 604 Views
  • 5 replies
  • 0 likes

[Bug/Hack] same song keeps interrupting my music

I am a premium member, and I’ve been having a lot of security issues lately. I’ve resolved a few of my problems by logging out of all devices, and changing my password. I even talked to support he said he “secured” my account. Even after that this on...

  • Visitor
  • I am a premium member, and I’ve been having a lot of security issues lately. I’ve resolved a few of my problems by logging out of all devices, and changing my password. I even talked to support he sa...
  • OnlyBunnie
  • Visitor
  • 1334 Views
  • 2 replies
  • 6 likes
  • Security
  • 1334 Views
  • 2 replies
  • 6 likes

How do I remove my credit card information?

I've just cancelled my premium subsciption and want to delete my credit card info. I've searched everywhere and couldn't find an option to do it.It seems like Spotify does not let you do it, and it's just horrible service!

  • Newbie
  • I've just cancelled my premium subsciption and want to delete my credit card info. I've searched everywhere and couldn't find an option to do it. It seems like Spotify does not let you do it, and it...
  • nialldcrowley
  • Visitor
  • 6740 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 6740 Views
  • 4 replies
  • 0 likes

Superuser Contribution Keeps playing a song I’ve not selected on a device I do not recognise

For the last 2 weeks, I’ll be listening to Spotify, either at home, work or in the car and it jumps to a random song (always the same song and plays on a loop). I swap back to my playlist and it’s back again. This week it’s started to say playing on ...

  • Casual Listener
  • For the last 2 weeks, I’ll be listening to Spotify, either at home, work or in the car and it jumps to a random song (always the same song and plays on a loop). I swap back to my playlist and it’s ba...
  • Alex
  • Spotify Legend
  • 450 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
  • 450 Views
  • 4 replies
  • 0 likes

Solved!! how to merge a free account to a duo account

PlanFree/DuoCountry USA DeviceSamsung FE 21Operating SystemAndroid My Question or IssueI sent my wife an invitation to join my duo account. She has a free account. How to merge the free account to the duo account so she doesn't lose anything from the...

  • Newbie
  • Plan Free/Duo Country USA   Device Samsung FE 21 Operating System Android   My Question or Issue I sent my wife an invitation to join my duo account.  She has a free account....
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Unable to use without subscribing. Is spotify really free?

PlanFreeCountrySouth KoreaDeviceAllOperating SystemWindows/IOS My Question or IssueWhen I attempt to use spotify on either desktop or mobile, I am greeted with an interface like what is shown in the attached image. I am unable to exit this "Premium P...

blubblop_0-1691026727857.png
  • Newbie
  • Plan Free Country South Korea Device All Operating System Windows/IOS   My Question or Issue When I attempt to use spotify on either desktop or mobile, I am greeted with an interface l...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 217 Views
  • 1 replies
  • 0 likes

나는 스포티파이를 이용하지 않는데 누군가 내 계좌로 스포티파이를 결제했다

너눈 몇개월전 스포티파이 무료체험을 하고 해지를 한 후 스포티파이를 전혀 이용하지 않는 와중에 오늘 계좌를 보니 7월 18일 6시 42분에 누군가 내 계좌로 스포티파이를 결제했다 11990원 이게 무슨일 인가요? 저는 전혀 이용하지 않았는데 환불 부탁드립니다. 누군게 제 계좌로 범죄를 저질렀는지 알아봐 주세요

  • Visitor
  • 너눈 몇개월전 스포티파이 무료체험을 하고 해지를 한 후 스포티파이를 전혀 이용하지 않는 와중에 오늘 계좌를 보니 7월 18일 6시 42분에 누군가 내 계좌로 스포티파이를 결제했다 11990원 이게 무슨일 인가요? 저는 전혀 이용하지 않았는데 환불 부탁드립니다. 누군게 제 계좌로 범죄를 저질렀는지 알아봐 주세요
  • Billy-J
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

What's with the horrible Discover Weekly songs?

The songs that get put into my Discover Weekly playlist are some of the worst songs I've ever heard. I don't know how you guys make these playlists, but I'd really like something different. It's full of parody songs and just poorly made remixes. I ha...

  • Visitor
  • The songs that get put into my Discover Weekly playlist are some of the worst songs I've ever heard. I don't know how you guys make these playlists, but I'd really like something different. It's full...
  • vaajy
  • Roadie
  • 3482 Views
  • 7 replies
  • 9 likes
  • Other
  • 3482 Views
  • 7 replies
  • 9 likes

ramdom charge on my credit

Hi, I am getting ramdom charge on my credit card of 18$ (and sometime twice a month) wile I am paying my premium subscription by Paypal which is only attached to my bank account. How to stop this?How to reach someone at Spotify?Thank you

  • Visitor
  • Hi, I am getting ramdom charge on my credit card of 18$ (and sometime twice a month) wile I am paying my premium subscription by Paypal which is only attached to my bank account. How to stop this? H...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
  • 135 Views
  • 1 replies
  • 0 likes

Disabling multi device connections

PlanPremiumCountryUSADevicepcOperating Systemwindows 10 desktop client My Question or IssueI love the multi device connection feature as I love switching between my work computer, home computer, and mobile devices, but there is one big issue I am hop...

  • Newbie
  •   Plan Premium Country USA Device pc Operating System windows 10 desktop client   My Question or Issue I love the multi device connection feature as I love switching between my w...
  • Balder2
  • Newbie
  • 1908 Views
  • 3 replies
  • 0 likes
  • Security
  • 1908 Views
  • 3 replies
  • 0 likes