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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396286 Views
  • 943 replies
  • 107 likes
  • Account
  • 396286 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170445 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170445 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98831 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98831 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution Unrecognized spotify fee on credit card

On May 6th I've received an email reporting that my student discount would be ending on the following days. However, I didn't had time to renew it at that moment. Then, last sunday, May 13th, I received a monthly fee discount on my credit card with t...

  • Casual Listener
  • On May 6th I've received an email reporting that my student discount would be ending on the following days. However, I didn't had time to renew it at that moment.   Then, last sunday, May 13th...
  • Melody
  • Spotify
  • 1032 Views
  • 3 replies
  • 0 likes
  • Account
  • 1032 Views
  • 3 replies
  • 0 likes

Superuser Contribution Due account stessa carta di credito

Vorrei iniziare il periodo di prova a 0,99€ di tre mesi su due account diversi ma con la stessa carta di credito e non riesco. Come posso fare? Non ho altre carte di credito, nè una carta PayPal

  • Newbie
  • Vorrei iniziare il periodo di prova a 0,99€ di tre mesi su due account diversi ma con la stessa carta di credito e non riesco. Come posso fare? Non ho altre carte di credito, nè una carta PayPal
  • SergioDavid
  • Roadie
  • 2372 Views
  • 1 replies
  • 0 likes
  • 2372 Views
  • 1 replies
  • 0 likes

Superuser Contribution E-mailadres & wachtwoord vergeten

Ik weet mijn e-mailadres en wachtwoord niet meer.. Mijn gebruikersnaam weet ik wel. Hoe kan ik dit oplossen? Heb namelijk ook een abonnement lopen op het account, dus hulp is heel erg welkom!!

  • Newbie
  • Ik weet mijn e-mailadres en wachtwoord niet meer.. Mijn gebruikersnaam weet ik wel. Hoe kan ik dit oplossen? Heb namelijk ook een abonnement lopen op het account, dus hulp is heel erg welkom!!
  • SergioDavid
  • Roadie
  • 1412 Views
  • 1 replies
  • 0 likes
  • 1412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Necesito ayuda!, Saben que he comprado cuenta premium a una cuenta x recién creada asociada a mi cuenta Google creo, ya que no cree correo, y ahora no se los datos, me desconecté pensando que saldría algun dato de mi cuenta, y la he perdido con premi...

  • Newbie
  • Necesito ayuda!, Saben que he comprado cuenta premium a una cuenta x recién creada asociada a mi cuenta Google creo, ya que no cree correo, y ahora no se los datos, me desconecté pensando que saldría...
  • SergioDavid
  • Roadie
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join the family plan because of wrong address

I was recently invited for a family plan but inserted the wrong address. I do live in the same address. Now I'm trying to make an account with the same email with the correct address, but Spotify isn't allowing me to do it. How can I fix this?Thanks ...

  • Newbie
  • I was recently invited for a family plan but inserted the wrong address. I do live in the same address. Now I'm trying to make an account with the same email with the correct address, but Spotify isn...
  • Sunildevin
  • Newbie
  • 5130 Views
  • 2 replies
  • 1 likes
  • 5130 Views
  • 2 replies
  • 1 likes

My saved songs disappeared

Spotify UsernamejoanamdpcarvalhoPlanPremium My Question or Issue When I logged in to my account, I noticed all my songs and playlists were gone, it's as if my account is different. I've logged on and off several times and re installed the app on my p...

  • Casual Listener
  • Spotify Username joanamdpcarvalho Plan Premium    My Question or Issue  When I logged in to my account, I noticed all my songs and playlists were gone, it's as if my account is d...
  • JMC01
  • Casual Listener
  • 2107 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
  • 2107 Views
  • 4 replies
  • 0 likes

Superuser Contribution Me solicita el pago de mi suscripción anticipado

Tenía spotify Premium individual me hicieron el cargo de el mes de mayo y a los pocos días cambie a familiar y me descontaron el spotify familiar de mi tarjeta , no ah pasado el mes y me están solicitando el pago!!

  • Newbie
  • Tenía spotify Premium individual me hicieron el cargo de el mes de mayo y a los pocos días cambie a familiar y me descontaron el spotify familiar de mi tarjeta , no ah pasado el mes y me están solici...
  • SergioDavid
  • Roadie
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account/Login

So, I've had this Spotify account for a couple of months now and I've been using It with no problems until now, Now since I have premium it asked me to confirm my email but I no longer have access to that email and I did put in one email I can't get ...

  • Newbie
  • So, I've had this Spotify account for a couple of months now and I've been using It with no problems until now, Now since I have premium it asked me to confirm my email but I no longer have access to...
  • SergioDavid
  • Roadie
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aile için premium adres sorunu

Bir aydır 5 arkadaşımla aile premium kullanıyordum adres olarak bi sıkıntı yoktu ancak ay başı geldiğinde hepsini üyelikten çıkardı otomatik olarak ve şu an ekleyemiyorum aileye katılamadın diye bir hata veriyor yardımcı olabilir misiniz?

  • Newbie
  • Bir aydır 5 arkadaşımla aile premium kullanıyordum adres olarak bi sıkıntı yoktu ancak ay başı geldiğinde hepsini üyelikten çıkardı otomatik olarak ve şu an ekleyemiyorum aileye katılamadın diye bir ...
  • SergioDavid
  • Roadie
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution How long are playlists backed up for?

The only playlists I have the option to restore are from less than a year ago. Does Spotify only backup playlists that have been deleted within a certain amount of time?

  • Newbie
  • The only playlists I have the option to restore are from less than a year ago. Does Spotify only backup playlists that have been deleted within a certain amount of time? 
  • SergioDavid
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • Account
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Songs" Section

Okay, I'm confused. In "Your Library", the section "Songs" isn't making any sense to me. What exactly is that section for?? The fact of the matter is that 75% of the songs in there, I've never even heard of let alone played. Same with the artists tha...

  • Casual Listener
  • Okay, I'm confused. In "Your Library", the section "Songs" isn't making any sense to me. What exactly is that section for?? The fact of the matter is that 75% of the songs in there, I've never even h...
  • SergioDavid
  • Roadie
  • 527 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change my country from the account

Hi guys, I can't change the country from my profile account. The flag that allows changing it just doesn't work. I need it in order to update my credit card!

  • Newbie
  • Hi guys,   I can't change the country from my profile account. The flag that allows changing it just doesn't work. I need it in order to update my credit card!
  • SergioDavid
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution elk gezinslid heeft zijn eigen account is het mogelijk een gezamenlijk account aan te maken

Nu heeft ieder gezinslid een eigen account maar we hebben nog plaats voor twee accounts. Is het mogelijk een gezamenlijk gezinsaccount aan te maken?

  • Newbie
  • Nu heeft ieder gezinslid een eigen account maar we hebben nog plaats voor twee accounts. Is het mogelijk een gezamenlijk gezinsaccount aan te maken?
  • SergioDavid
  • Roadie
  • 330 Views
  • 1 replies
  • 0 likes
  • Account
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot login by facebook in samsung gear sport!

cannot login by facebook in samsung gear sport. It said unable to log in, but i can login using the same facebook account and password into spotify account using browser.went to spotify account to set device password. It showed me "We're sorry, your ...

  • Newbie
  • cannot login by facebook in samsung gear sport. It said unable to log in, but i can login using the same facebook account and password into spotify account using browser. went to spotify account to ...
  • SergioDavid
  • Roadie
  • 821 Views
  • 1 replies
  • 0 likes
  • Login
  • 821 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prezzo di spotify

Sono uno studente che ha utilizzato 18app per pagare spotify, nel mio caso il piano 3 mesi da 29,97€. Come è possibile che adesso spotify costi solo 0,99€ per 3 mesi. Oggi che lo visto veramente penso di essere stato rapinato da voi, il varole di con...

  • Newbie
  • Sono uno studente che ha utilizzato 18app per pagare spotify, nel mio caso il piano 3 mesi da 29,97€.  Come è possibile che adesso spotify costi solo 0,99€ per 3 mesi. Oggi che lo visto veramen...
  • SergioDavid
  • Roadie
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Can't change country

My Question or Issue Hi, I live in France, near the Swiss border. Because I'm using a swiss network, spotify assumes I'm in Swiss and won't let me change my country of residence in my profile. I can't pay premium because my French Creditcard does not...

  • Newbie
  •   My Question or Issue   Hi, I live in France, near the Swiss border. Because I'm using a swiss network, spotify assumes I'm in Swiss and won't let me change my country of residence in m...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution No podemos escuchar música diferente en cuenta familiar premium

Hola: Hace un rato tenemos la cuenta familiar premium, pero si mi hija está escuchando música en su teléfono, en casa, yo no puedo escuchar la música que quiero en mi computador, si no, que mi elección de música sale por su teléfono. Imagino que hay ...

  • Newbie
  • Hola: Hace un rato tenemos la cuenta familiar premium, pero si mi hija está escuchando música en su teléfono, en casa, yo no puedo escuchar la música que quiero en mi computador, si no, que mi elecci...
  • Narankiwi
  • Composer
  • 2693 Views
  • 2 replies
  • 0 likes
  • Account
  • 2693 Views
  • 2 replies
  • 0 likes

Email change without my authorisation

Just a few hours ago I received an email informing me that my email has been changed even though I didn't authorise the change. I had to make a new account just to post here. Is there a security issue? Shouldn't I have been asked for this change befo...

  • Casual Listener
  • Just a few hours ago I received an email informing me that my email has been changed even though I didn't authorise the change. I had to make a new account just to post here. Is there a security issu...
  • Artitu
  • Gig Goer
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

I can’t link my playstation account

I tried linking my ps4 to my spotify account, but when it prompts me to sign into my spotify account, the webpage doesn’t load.

  • Visitor
  • I tried linking my ps4 to my spotify account, but when it prompts me to sign into my spotify account, the webpage doesn’t load. 
  • Artitu
  • Gig Goer
  • 479 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 479 Views
  • 1 replies
  • 0 likes