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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398319 Views
  • 948 replies
  • 107 likes
  • Account
  • 398319 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171415 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171415 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99087 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99087 Views
  • 68 replies
  • 10 likes

Cannot Log in to Web Player

Hi, I'm new here, and find that I cannot log in to the web player. When I log in using my password I can only get to a window with a button saying " Log in with Spotify": and when I click the button a window pops up and disappears. Nothing happens. D...

  • Regular
  • Hi,  I'm new here, and find that I cannot log in to the web player. When I log in using my password I can only get to a window with a button saying " Log in with Spotify": and when I click the ...
  • valo_Soul
  • Regular
  • 1018 Views
  • 11 replies
  • 0 likes
  • 1018 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify has a mind of it's own!

Hi, So I've seen similar problems on the forums but none of the solutions have worked for me. I opened up Spotify on my Mac and it auto-populates my queued music with Latin music. I've tried clearing my queue (on all devices), tried uninstalling and ...

  • Casual Listener
  • Hi,   So I've seen similar problems on the forums but none of the solutions have worked for me.   I opened up Spotify on my Mac and it auto-populates my queued music with ...
  • kdok105
  • Newbie
  • 816 Views
  • 4 replies
  • 0 likes
  • Account
  • 816 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't change my profile

Hey, I've a problem with my account. I have a new registered account. I want to change my profile (for example my ZIP/Postal Code) but I can`t save my changes. Theres is always the error message: "This e-mail address is already in use". and my user n...

  • Newbie
  • Hey,    I've a problem with my account. I have a new registered account.  I want to change my profile (for example my ZIP/Postal Code) but I can`t save my changes.  Theres...
  • SergioDavid
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
  • 254 Views
  • 1 replies
  • 0 likes

não consigo assinar a conta premium

Estou tentando realizar uma assinatura e já tentei 3 cartões de crédito com limite e única informação que recebo que o site / app não está em um dia bom, ou problema com o cartão, mas para o cartão de débito eu tentei e nada.

  • Newbie
  • Estou tentando realizar uma assinatura e já tentei 3 cartões de crédito com limite e única informação que recebo que o site / app não está em um dia bom, ou problema com o cartão, mas para o cartão d...
  • Bittencourt
  • Spotify Star
  • 3547 Views
  • 5 replies
  • 0 likes
  • Premium
  • 3547 Views
  • 5 replies
  • 0 likes

No inicia Spotify a PS4

Cuando intento vincular la cuenta de Spotify a ps4 y inicio sesión me sale este mensaje pero no funciona

  • Casual Listener
  • Cuando intento vincular la cuenta de Spotify a ps4 y inicio sesión me sale este mensaje pero no funciona 
  • Thefrankbg
  • Casual Listener
  • 810 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 810 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo iniciar sesión

Hola buen dia: Desde hace 2 años tengo una cuenta en spotify, diario ingreso pero hace 2 dias me saco de mi sesión y al querer ingresar de nuevo me decia que el usuario y contraseña son incorrectos, cambié mi contraseña pero tampoco pude.siempre ingr...

  • Newbie
  • Hola buen dia:   Desde hace 2 años tengo una cuenta en spotify, diario ingreso pero  hace 2 dias me saco de mi sesión y al querer ingresar de nuevo me decia que el usuario y contraseña so...
  • SergioDavid
  • Roadie
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Solved!! No money on my card

I just wundering what happends if i don't have any money left on my Card when my spotify premium goes out?

  • Newbie
  • I just wundering what happends if i don't have any money left on my Card when my spotify premium goes out?
  • carlos07
  • Newbie
  • 6323 Views
  • 2 replies
  • 0 likes
  • 6323 Views
  • 2 replies
  • 0 likes

Solved!! Someone Else Using My Account

Hi, I recently browsed through my recently played list and noticed someone else is using my account obviously screwing up my preferences. My account is linked to my FB page so I logged out of all devices and I changed all the passwords. It doesnt see...

  • Casual Listener
  • Hi,   I recently browsed through my recently played list and noticed someone else is using my account obviously screwing up my preferences.   My account is linked to my FB page so I log...
  • Maxim
  • Spotify Star
  • 393 Views
  • 3 replies
  • 0 likes
  • 393 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not getting my invitation for premium family service

My wife signed me up for the premium family service put my email in and I'm not receiving an email with the invitation to join need a code

  • Newbie
  • My wife signed me up for the premium family service put my email in and I'm not receiving an email with the invitation to join need a code
  • Katreeenamarie
  • Newbie
  • 450 Views
  • 2 replies
  • 0 likes
  • Account
  • 450 Views
  • 2 replies
  • 0 likes

Solved!! Paguei o boleto confirmou o pagamento e ainda está grátis.

Paguei o boleto na quinta feira e hoje é terça feira quadr uma semana e minha conta a está gratis. Já fiz tudo que orientam sair da conta e entrar, desinstalar o aplicativo até já redefini meu aparelho pra vê se conseguia usar o Spotify só que não mu...

  • Newbie
  • Paguei o boleto na quinta feira e hoje é terça feira quadr uma semana e minha conta a está gratis. Já fiz tudo que orientam sair da conta e entrar, desinstalar o aplicativo até já redefini meu aparel...
  • Bittencourt
  • Spotify Star
  • 40496 Views
  • 98 replies
  • 8 likes
  • Login
  • 40496 Views
  • 98 replies
  • 8 likes

Remove Credit Card From Account

How can I remove my card from my account? 

  • Newbie
  • How can I remove my card from my account?  
  • Maxim
  • Spotify Star
  • 1713 Views
  • 1 replies
  • 0 likes
  • 1713 Views
  • 1 replies
  • 0 likes

Starting a Family Account

If I start a Family Plan and have to cancel my premium Plan do I loose all of my playlists?

  • Visitor
  • If I start a Family Plan and have to cancel my premium Plan do I loose all of my playlists?  
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
  • 266 Views
  • 1 replies
  • 0 likes

Friend feed only displays "See what your friends are playing"

The Friend Feed is not displaying on the right hand side as usual; instead there is a prompt to "See what your friends are playing" and click a "Find Friends" button to see a list of FB friends you can follow. How do I get the feed back so I can actu...

  • Newbie
  • The Friend Feed is not displaying on the right hand side as usual; instead there is a prompt to "See what your friends are playing" and click a "Find Friends" button to see a list of FB friends you c...
  • Tomatosauce
  • Regular
  • 1095 Views
  • 2 replies
  • 6 likes
  • 1095 Views
  • 2 replies
  • 6 likes

Changed mail address on Facebook, hasn't updated yet on spotify

I had to change my mail address on Facebook as my Spotify is connected to Facebook. I changed my mail address over 24 hours ago, but it still hasn't updated on my Spotify account settings.

  • Casual Listener
  • I had to change my mail address on Facebook as my Spotify is connected to Facebook. I changed my mail address over 24 hours ago, but it still hasn't updated on my Spotify account settings.
  • TScheeper
  • Casual Listener
  • 822 Views
  • 2 replies
  • 0 likes
  • 822 Views
  • 2 replies
  • 0 likes

Developer Application Key

My request for a developer application key does not worked. I logged in to https://developer.spotify.com/ using my premium account.I went to the Libspotify section and selected "Application keys".I filled in the "Request application key" form, agreed...

  • Casual Listener
  • My request for a developer application key does not worked.   I logged in to https://developer.spotify.com/ using my premium account. I went to the Libspotify section and selected "Applicatio...
  • willmanp
  • Newbie
  • 11997 Views
  • 12 replies
  • 0 likes
  • 11997 Views
  • 12 replies
  • 0 likes

Playlists I DID NOT add...

I have changed my password several times, yet randomly when I log in, there are "recently played" playlists on my list that I did not listen to or add. It's usually foreign music or seriously derogatory rap w/ pot leaves and naked people all over the...

  • Casual Listener
  • ...hecked my devices, the only two listed on my account are my phone and my laptop. My wifi is not ever public, so no one is sharing my computer/phone to be able to access my Spotify.
  • Hubo
  • Community Legend
  • 906 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 906 Views
  • 3 replies
  • 0 likes

Way to prevent duplicates in playlists.

Hi, It's the wrong title I am unable to write my own title??? I have moved from Canada to Switzerland but only after 5 days I was forced to change country which I did but now all my playlists are lost. Is there a way to recover I have search the topi...

  • Newbie
  • Hi,   It's the wrong title I am unable to write my own title???   I have moved from Canada to Switzerland but only after 5 days I was forced to change country which I did but now all my...
  • odesjord
  • Casual Listener
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
  • 274 Views
  • 1 replies
  • 0 likes

Username random collection of characters

Hi, I've tried to signup twice now and both times my username has reverted to a random selection on letter and numbers. Each time I entered a different user name when registering. I don't hvae a facebook account or anything so don't want a linked acc...

  • Newbie
  • Hi, I've tried to signup twice now and both times my username has reverted to a random selection on letter and numbers. Each time I entered a different user name when registering. I don't hvae a face...
  • user-removed
  • Not applicable
  • 646 Views
  • 2 replies
  • 0 likes
  • 646 Views
  • 2 replies
  • 0 likes

Family Plan Account Keeps Getting Locked Out, Losing Music

I'm the primary acount for a family plan. One of the subordinate accounts for a family member keeps being logged out of the spotify app on iOS, having difficultly loging back in (says incorrect credentials/etc), and when we are able to get back in, t...

  • Newbie
  • I'm the primary acount for a family plan.  One of the subordinate accounts for a family member keeps being logged out of the spotify app on iOS, having difficultly loging back in (says incorrect...
  • user-removed
  • Not applicable
  • 411 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 411 Views
  • 1 replies
  • 0 likes

Account hacked

My account has been hacked, email and password changed completely and my payment information is still there. I can connect with my facebook but thats all about that i can do about it. Cant change password either anything. I have cancelled my payment ...

  • Casual Listener
  • My account has been hacked, email and password changed completely and my payment information is still there. I can connect with my facebook but thats all about that i can do about it. Cant change pas...
  • juhojr
  • Casual Listener
  • 378 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 378 Views
  • 1 replies
  • 0 likes