Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398876 Views
  • 950 replies
  • 107 likes
  • Account
  • 398876 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171679 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171679 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99138 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99138 Views
  • 68 replies
  • 10 likes

Is is possible to let the browse tab show content from a different country?

Hi,I recently moved from Europe to live in Thailand and now have set my country and billing to Thai details instead. However, when I now login the "browse" tab which I always used allot before to find playlisys and cool music, now only contain Thai m...

  • Newbie
  • Hi, I recently moved from Europe to live in Thailand and now have set my country and billing to Thai details instead. However, when I now login the "browse" tab which I always used allot before to f...
  • Maxim
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
  • 341 Views
  • 1 replies
  • 0 likes

Omzetten KPN Premium Spotify naar Spotify Premium Family (dus niet bij KPN)

Ik ga binnenkort weg bij KPN.Hoe zet ik mijn huidige KPN Spotify Premium om naar een Premium Family account bij Spotify, met behoud van al mijn muziek lijsten?Deze vraag was in 2014 ook al gesteld, maar geen antwoord hierop.

  • Casual Listener
  • Ik ga binnenkort weg bij KPN. Hoe zet ik mijn huidige KPN Spotify Premium om naar een Premium Family account bij Spotify, met behoud van al mijn muziek lijsten? Deze vraag was in 2014 ook al g...
  • Linda1234
  • Newbie
  • 6319 Views
  • 11 replies
  • 0 likes
  • Account
    Other
    Premium
  • 6319 Views
  • 11 replies
  • 0 likes

Solved!! Shuffle a playlist?

Hey, I can't seem to find any button on Spotify saying SHUFFLE - how do you random play your tracks / playlists?

  • Newbie
  • Hey, I can't seem to find any button on Spotify saying SHUFFLE - how do you random play your tracks / playlists?
  • mrbeast6000
  • Newbie
  • 397379 Views
  • 56 replies
  • 16 likes
  • 397379 Views
  • 56 replies
  • 16 likes

Superuser Contribution getting CRAZY on account chaos and payments

hi there, for years, i have been paying for spotify premium, but i can't use it offline and when i am abroad (from NL). when i log in, spotify doesn't recognize me as a premium customer, although i have been paying for this for years now. situation i...

  • Visitor
  • hi there,   for years, i have been paying for spotify premium, but i can't use it offline and when i am abroad (from NL).  when i log in, spotify doesn't recognize me as a premium cus...
  • Melody
  • Spotify
  • 605 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 605 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login with facebook

Hello Community, since serveral months I have the problem that I can't login with facebook. Since yesterday I can't login with facebook (clicking button doesn't trigger anything) or the username/password credentials (Spotify hangs and won't do anythi...

  • Newbie
  • Hello Community,   since serveral months I have the problem that I can't login with facebook. Since yesterday I can't login with facebook (clicking button doesn't trigger anything) or the...
  • Melody
  • Spotify
  • 1226 Views
  • 1 replies
  • 0 likes
  • 1226 Views
  • 1 replies
  • 0 likes

Ubuntu Desktop app can't login

Hi,it's been two weeks since I first experienced login issues.When I try to login with facebook inside the linux (Ubuntu 16.04) desktop app I'm redirected after a few seconds to a page saying Couldn't log in to SpotifyWhat's going onThere's a tempora...

  • Regular
  • Hi, it's been two weeks since I first experienced login issues. When I try to login with facebook inside the linux (Ubuntu 16.04) desktop app I'm redirected after a few seconds to a page ...
  • dario_zamuner
  • Regular
  • 5308 Views
  • 17 replies
  • 1 likes
  • Account
    Login
    Premium
  • 5308 Views
  • 17 replies
  • 1 likes

Superuser Contribution Premium AND family account, help!

Hi guys, I have had my own premium Spotify account for ages, and hubby wanted one too so I set up a family account and added him, but obviously somehow need to add myself (I used two different emails) as we're getting charged for my premium and our f...

  • Newbie
  • Hi guys,   I have had my own premium Spotify account for ages, and hubby wanted one too so I set up a family account and added him, but obviously somehow need to add myself (I used two differe...
  • Melody
  • Spotify
  • 522 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 522 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not receiving daily login badges

Hi there, I could not find the right section to place this question. But I notitced that receiving the daily badges for daily logins is not working. I would like if it is possible to earn these badges for every day I log in. Greetings, Lindomar

  • Composer
  • Hi there,    I could not find the right section to place this question.   But I notitced that receiving the daily badges for daily logins is not working. I would like if it is poss...
  • Goodman
  • Spotify Legend
  • 1744 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1744 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked and no valid email address

Please please I need help !My Spotify account have been hacked, my password changed, and it’s a very old account so my email address is not valid any more (it has been désactivated because I wasn’t active any more on that email, I changed my email ad...

  • Visitor
  • Please please I need help ! My Spotify account have been hacked, my password changed, and it’s a very old account so my email address is not valid any more (it has been désactivated because I wasn’t...
  • Melody
  • Spotify
  • 561 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 561 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo ingresar en mi cuenta de Spotify

Hola,Yo tengo una cuenta en spotify desde hace mas o menos un año, un año y medio. Ayer entre desde la aplicaicon que tengo en mi celular y mi cuenta se habia cerrado (siempre tengo la sesion iniciada). Cuando intento ingresar en mi cuenta nuevamente...

  • Newbie
  • Hola, Yo tengo una cuenta en spotify desde hace mas o menos un año, un año y medio. Ayer entre desde la aplicaicon que tengo en mi celular y mi cuenta se habia cerrado (siempre tengo la sesion inici...
  • CamilaCarabajal
  • Newbie
  • 52511 Views
  • 5 replies
  • 2 likes
  • Account
    Free
    Login
  • 52511 Views
  • 5 replies
  • 2 likes

random letters and numbers show up as my username?

I recently sent a link to a friend of one of my playlists so she can listen to it and she mentioned that my account username is a bunch of random letters and numbers which is displayed once the link opened up the playlist. Is there a way to make this...

  • Newbie
  • I recently sent a link to a friend of one of my playlists so she can listen to it and she mentioned that my account username is a bunch of random letters and numbers which is displayed once the link ...
  • Maxim
  • Spotify Star
  • 458 Views
  • 1 replies
  • 0 likes
  • Account
  • 458 Views
  • 1 replies
  • 0 likes

My username is not found in search

Hi!I made an account today, but the username i chose cannot be found when searching with the search bar. This is a huge issue, because i was going to make lots of playlists for a sports community, but if they cannot find the account by searching, it ...

  • Newbie
  • Hi! I made an account today, but the username i chose cannot be found when searching with the search bar. This is a huge issue, because i was going to make lots of playlists for a sports community...
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Family plan, 2 countries

I live in the USA, but my Fience currently lives in Romania. If I were to upgrade to a family plan, could she use it in her country too?

  • Newbie
  • I live in the USA, but my Fience currently lives in Romania.  If I were to upgrade to a family plan, could she use it in her country too?
  • Maxim
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Can log in on computer but not phone

I just made an account, it works to log in on my computer. But when I try to sign in with the same account on my phone it says "Login failed: you've already created an account with this email adress"

  • Newbie
  • I just made an account, it works to log in on my computer. But when I try to sign in with the same account on my phone it says "Login failed: you've already created an account with this email adress"
  • user-removed
  • Not applicable
  • 1161 Views
  • 3 replies
  • 0 likes
  • 1161 Views
  • 3 replies
  • 0 likes

Superuser Contribution registered with an uncorrect email

When I first created my Spotify account, I misspelt my email but didn't realise it. Now that I have to log in and change my password because I don't remember it, Spotify is apparently sending emails to an email account which is not mine, the one I mi...

  • Newbie
  • When I first created my Spotify account, I misspelt my email but didn't realise it. Now that I have to log in and change my password because I don't remember it, Spotify is apparently sending emails ...
  • Melody
  • Spotify
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I speak to a human at Spotify for help signing up?

I have tried off and on to trial free Spotify. There is always a barrier. Today, I was told my password is invalid, so I reset my password via an email to my address from Spotify. When I tried to login, I was told my email address is invalid.. Can't ...

  • Newbie
  • I have tried off and on to trial free Spotify. There is always a barrier. Today, I was told my password is invalid, so I reset my password via an email to my address from Spotify. When I tried to log...
  • Melody
  • Spotify
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Somebody else listening on my account

Hi, I’ve recently noticed someone else/other people are using my Spotify account. I’ve changed my password but there’s still unwanted activity going on. How do I get rid of these people? Example: In my recently played music by ‘Marcus and Martinus’ p...

  • Newbie
  • Hi,  I’ve recently noticed someone else/other people are using my Spotify account. I’ve changed my password but there’s still unwanted activity going on.  How do I get rid of these people...
  • Maxim
  • Spotify Star
  • 38789 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 38789 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify free 60 days

I tried 60 days free premium, I insert my paypal account and after says 30 days free...why??

  • Regular
  • I tried 60 days free premium, I insert my paypal account and after says 30 days free...why??
  • Steve-one
  • Regular
  • 1104 Views
  • 5 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 1104 Views
  • 5 replies
  • 0 likes

Songs Gone, Replaced by Songs in Completely Different Genres

About 7 hours ago, my entire song library was replaced with different songs. I'm confused as to why, and I would like my songs back (or at least the names so I can look them up please). Can you just restore my songs library to before all of my songs ...

  • Casual Listener
  • About 7 hours ago, my entire song library was replaced with different songs. I'm confused as to why, and I would like my songs back (or at least the names so I can look them up please).   Can ...
  • Charlie42
  • Casual Listener
  • 463 Views
  • 1 replies
  • 0 likes
  • Account
  • 463 Views
  • 1 replies
  • 0 likes

You must provide a valid Spotify URI value

Hello,I’m trying to make a new post from my IPhone to share my playlists. However, when I try to create the thread, I’m asked to “You must provide a valid Spotify URI value”. When I add the link, it doesn’t work and I can’t post the thread. I can rep...

  • Roadie
  • Hello, I’m trying to make a new post from my IPhone to share my playlists. However, when I try to create the thread, I’m asked to “You must provide a valid Spotify URI value”. When I add the link, i...
  • mrrockmusic6886
  • Roadie
  • 857 Views
  • 2 replies
  • 2 likes
  • Account
  • 857 Views
  • 2 replies
  • 2 likes