Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ashyslashy
  • Newbie
  • 389087 Views
  • 922 replies
  • 107 likes
  • Account
  • 389087 Views
  • 922 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1168468 Views
  • 119 replies
  • 111 likes
  • Account
  • 1168468 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98083 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98083 Views
  • 68 replies
  • 10 likes

Solved!! Payment error

15 days ago spotify sent me a payment error message buy the pay transaction did well on my account status

  • Newbie
  • 15 days ago spotify sent me a payment error message buy the pay transaction did well on my account status
  • cristel_464
  • Newbie
  • 705 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 705 Views
  • 2 replies
  • 1 likes

My account got hacked, please help!

Hi, I just noticed my account got hacked by someone else. this person changed:passwordemailphone number So my account is basically hijacked and i can't do anything about it. What should i do?

  • Newbie
  • Hi,   I just noticed my account got hacked by someone else.   this person changed: password email phone number   So my account is basically hijacked and i can't do anything ab...
  • Maxim
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Spotify Did not give my money

I have a spotify accout ''fyodormihaylovicc''. i used spotify campaign for three months. Than spotify automaticly paid from my card. Than i ask to support of spotify turkey. after 1 day, they cancelled my new premium, and they did not give my money b...

  • Newbie
  • I have a spotify accout ''fyodormihaylovicc''. i used spotify campaign for three months. Than spotify automaticly paid from my card. Than i ask to support of spotify turkey. after 1 day, they cancell...
  • Maxim
  • Spotify Star
  • 758 Views
  • 2 replies
  • 0 likes
  • Premium
  • 758 Views
  • 2 replies
  • 0 likes

320kbps audio playback?

I see some references to spotify supporting 320kbps audio quality. It is not playing at 320kbps on my desktop (works great on Tidal). I am a premium subscriber and have High Quality Streaming checked in the settings. I am not sure if I read wrong and...

  • Casual Listener
  • I see some references to spotify supporting 320kbps audio quality. It is not playing at 320kbps on my desktop (works great on Tidal). I am a premium subscriber and have High Quality Streaming checked...
  • sfitzp2
  • Casual Listener
  • 2128 Views
  • 2 replies
  • 0 likes
  • Premium
  • 2128 Views
  • 2 replies
  • 0 likes

I accidentally deleted my account HELP!!

I wanted to deactivate my Spotify from my Facebook and in doing so I have deleted EVERYTHING! I had Spotify Prenium and all my playlists and everything has gone, is there anyway I can get it back without starting all over again?:'(

  • Newbie
  • I wanted to deactivate my Spotify from my Facebook and in doing so I have deleted EVERYTHING! I had Spotify Prenium and all my playlists and everything has gone, is there anyway I can get it back wit...
  • Rose1964
  • Newbie
  • 6660 Views
  • 2 replies
  • 1 likes
  • 6660 Views
  • 2 replies
  • 1 likes

Rap Caviar

Hello hope everything fine, I'm in new york for like 2 weeks and I thought that I could see contents that is only avaible in USA like rap caviar videos.. but it seems that because i have a belgian accout, I can't see it, what could i do please? thank...

  • Casual Listener
  • Hello hope everything fine,   I'm in new york for like 2 weeks and I thought that I could see contents that is only avaible in USA like rap caviar videos..   but it seems that because i...
  • Hubo
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • Premium
  • 331 Views
  • 1 replies
  • 0 likes

Premium for family without any email account for the user

I had to reset my daughters login, due to problems with her phone. Now when I should add her again, she cant login. She doesnt have any emailadress, so how could I solve the problem?

  • Casual Listener
  • I had to reset my daughters login, due to problems with her phone. Now when I should add her again, she cant login. She doesnt have any emailadress, so how could I solve the problem?
  • Hubo
  • Community Legend
  • 410 Views
  • 3 replies
  • 0 likes
  • 410 Views
  • 3 replies
  • 0 likes

Solved!! Merging facebook and spotify, temporary facebook error.

I own a spotify account and wanted to merge this with my facebook account. However, my facebook account uses a hotmail adress while my spotify account uses my gmail adress. When I log in using my facebook account I'm unable to disconnect from faceboo...

  • Newbie
  • I own a spotify account and wanted to merge this with my facebook account. However, my facebook account uses a hotmail adress while my spotify account uses my gmail adress. When I log in using my fac...
  • Noah
  • Spotify Star
  • 656 Views
  • 1 replies
  • 0 likes
  • Account
  • 656 Views
  • 1 replies
  • 0 likes

Change my username, I deleted my facebook account and now it's only numbers.

See topic title. A few months ago I deleted facebook as I didn't need it anymore, however my spotify username only consists of numbers right now. This is annoying because now people don't know it's me. Is there any way to fix this?Thx!

  • Newbie
  • See topic title. A few months ago I deleted facebook as I didn't need it anymore, however my spotify username only consists of numbers right now. This is annoying because now people don't know it's m...
  • peteranti
  • Music Fan
  • 2754 Views
  • 2 replies
  • 0 likes
  • 2754 Views
  • 2 replies
  • 0 likes

Solved!! Sharing playlists with family members

Upgraded recently to a family account and would like to share playlists with family members. When I am using the "share" option I can't select any friends to share with. I am not using sign-in via Facebook and I don't intent to do so. Any other way t...

  • Newbie
  • Upgraded recently to a family account and would like to share playlists with family members. When I am using the "share" option I can't select any friends to share with. I am not using sign-in via Fa...
  • rploeg
  • Regular
  • 94193 Views
  • 84 replies
  • 23 likes
  • Premium
  • 94193 Views
  • 84 replies
  • 23 likes

I have an unknown device listed in my devices list

In my devices list I have 3 devices listed 2 I know of ( my computer and my phone) then there's a chrome webbrower that I have never used. Also my songs will get changed at random. I have signed out of all devices and changed password as well. And ha...

  • Newbie
  • In my devices list I have 3 devices listed 2 I know of ( my computer and my phone) then there's a chrome webbrower  that I have never used. Also my songs will get changed at random. I have signe...
  • Noah
  • Spotify Star
  • 454 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 454 Views
  • 1 replies
  • 0 likes

Solved!! Keep being logged in as someone else!

I logged in with my username and password, but im still logged in as someone else. Please help, want my own music back...

  • Newbie
  • I logged in with my username and password, but im still logged in as someone else. Please help, want my own music back...
  • Jcb8
  • Newbie
  • 9070 Views
  • 22 replies
  • 0 likes
  • 9070 Views
  • 22 replies
  • 0 likes

Trouble logging in

I try to log in then they say it's an incorrect email or password. I changed my password a couple times and it won't log me in. Help!!!!

  • Casual Listener
  • I try to log in then they say it's an incorrect email or password. I changed my password a couple times and it won't log me in. Help!!!!
  • Brigitte06
  • Casual Listener
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 324 Views
  • 1 replies
  • 0 likes

You can only use spotify abroad 14 days

Why I'm obligated to change my country in my profile?- I only see one option, which is my country, the place where I was born! By the way that is correct!- Second, this is just stupid.. what is the rational behind this? Why I can't take a simple scre...

  • Newbie
  • Why I'm obligated to change my country in my profile? - I only see one option, which is my country, the place where I was born! By the way that is correct! - Second, this is just stupid.. what is t...
  • Noah
  • Spotify Star
  • 20247 Views
  • 1 replies
  • 7 likes
  • Account
    Free
    Login
  • 20247 Views
  • 1 replies
  • 7 likes

account got hacked

Hi @ all,today i recieved a mail that my account now have a new mailadress. Because i dont made it, i mailed the support but got no reply ... Is there anything i can do myself to get my premium family account back?Oh boy spotify ...

  • Newbie
  • Hi @ all, today i recieved a mail that my account now have a new mailadress. Because i dont made it, i mailed the support but got no reply ...   Is there anything i can do myself to get my pr...
  • Maxim
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Hacked account, lost playlists, subscription to family and three new ppl on my account

My account somehow has been hacked or soemthing similar. I'm unsure how to find a way to solve this and how to contact Spotify directly? Does anyone know how to contact them as I am wasting time and money and lost money on an event because all my lis...

  • Casual Listener
  • My account somehow has been hacked or soemthing similar. I'm unsure how to find a way to solve this and how to contact Spotify directly? Does anyone know how to contact them as I am wasting time and ...
  • user-removed
  • Not applicable
  • 683 Views
  • 2 replies
  • 0 likes
  • 683 Views
  • 2 replies
  • 0 likes

Unable to login to android app

I'm trying for a week now to login to spotify mobile app, after it suddenly logged me off. After I'm filling my email or username (tried both) and my password (and yes, I've tried to switch it multiple times) the "Login" button turns to "Loggin in" f...

  • Regular
  • I'm trying for a week now to login to spotify mobile app, after it suddenly logged me off.  After I'm filling my email or username (tried both) and my password (and yes, I've tried to switch it...
  • imriway
  • Regular
  • 780 Views
  • 11 replies
  • 0 likes
  • 780 Views
  • 11 replies
  • 0 likes

Hacked account

There are playlists and musics that I don't listen appearing in my Saved Musics list, so I think my account has been hacked. I already clicked on the "Sign out everywhere" button and changed my password 2 times but the strange musics and playlists ke...

  • Newbie
  • There are playlists and musics that I don't listen appearing in my Saved Musics list, so I think my account has been hacked. I already clicked on the "Sign out everywhere" button and changed my passw...
  • user-removed
  • Not applicable
  • 508 Views
  • 3 replies
  • 1 likes
  • Account
    Security
  • 508 Views
  • 3 replies
  • 1 likes

Spotify thinks **bleep** (German)

Hey! Spotify denkt, dass ich aktuell im Ausland bin und hat daher meine Abmeldung komplett blockiert. Ich bin nicht im Ausland. Ich lebe in der Schweiz und bin dort aktuell auch. Kann mir jemand helfen?

  • Newbie
  • Hey!   Spotify denkt, dass ich aktuell im Ausland bin und hat daher meine Abmeldung komplett blockiert. Ich bin nicht im Ausland. Ich lebe in der Schweiz und bin dort aktuell auch. Kann mir je...
  • Maxim
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • Security
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists Cover Photos

I have seen some playlists with " a cover picture" and I've learned via google that you don't have to have a premium subscription to change to cover. I was wondering how to do that on my computer and was also wondering if it could potentially be a th...

  • Casual Listener
  • I have seen some playlists with " a cover picture" and I've learned via google that you don't have to have a premium subscription to change to cover. I was wondering how to do that on my computer and...
  • Alfredo
  • Roadie
  • 824 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 824 Views
  • 3 replies
  • 0 likes