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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 398707 Views
  • 949 replies
  • 107 likes
  • Account
  • 398707 Views
  • 949 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171605 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171605 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99123 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99123 Views
  • 68 replies
  • 10 likes

Superuser Contribution Can't sign up a Spotify new account with email

Hi, Sign up works with Facebook but not with email. I have tried different browser, cleaned cache, tried app, tried web, changed country..It always the same thing: loading, captcha.. but not works.We would like to sign up with email for our agency. D...

  • Newbie
  • Hi,   Sign up works with Facebook but not with email. I have tried different browser, cleaned cache, tried app, tried web, changed country.. It always the same thing: loading, captcha.. ...
  • SergioDavid
  • Roadie
  • 2572 Views
  • 1 replies
  • 0 likes
  • Login
  • 2572 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to purchase Student Premium

I've been trying to checkout and pay for the Student Premium option and I keep on getting an error "Payment failed. Try again, or use a different payment method. Get help"I've tried using a different card to pay but still no luck. I am from Australia...

  • Newbie
  • I've been trying to checkout and pay for the Student Premium option and I keep on getting an error " Payment failed. Try again, or use a different payment method. Get help" I've tried using ...
  • SergioDavid
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Possible to merge accounts?

Hello all, I was just wondering if it is possible to merge two accounts together so that the playlist from one account gets carried over to the other one. I have created my first account using facebook, went premium and added all my playlists and fol...

  • Newbie
  • Hello all,    I was just wondering if it is possible to merge two accounts together so that the playlist from one account gets carried over to the other one.    I have cr...
  • SergioDavid
  • Roadie
  • 369 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 369 Views
  • 1 replies
  • 0 likes

Need help canceling premium account.

A while back I upgraded my sons account to Premium. He lost his login info, started a new free account for himself and just now told me. In the mean time I have been paying for the Premium account. I have been able to figure out his Spotify username ...

  • Newbie
  • A while back I upgraded my sons account to Premium.  He lost his login info, started a new free account for himself and just now told me.  In the mean time I have been paying for the Premiu...
  • Bethany_Dawn
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 276 Views
  • 1 replies
  • 0 likes

playlists are lost

Hello, two / three days ago i lost all my playlists - all my offline music !!!i see what i have heared the last days, but that all.Is there a problem on spotify side? thanks for helpMichael

  • Newbie
  • Hello,   two / three days ago i lost all my playlists - all my offline music !!! i see what i have heared the last days, but that all. Is there a problem on spotify side?   thanks for...
  • Luke
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
  • 248 Views
  • 1 replies
  • 0 likes

Random user on my account deleting songs o

Hey guys, I have a totally random user on my premium account that has been deleting my playlists and over powering MY usage. Is I could get help removing him ASAP that would be super helpful. I have our house into my music and don’t wanna lose it.

  • Newbie
  • Hey guys, I have a totally random user on my premium account that has been deleting my playlists and over powering MY usage. Is I could get help removing him ASAP that would be super helpful. I have ...
  • Luke
  • Spotify Star
  • 503 Views
  • 1 replies
  • 0 likes
  • Account
  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transfer premium to another account

I have two Spotify accounts and recently when I got premium I accidentally applied it to the account with very little content on it. Is there a way to transfer my premium to the account I use every day so I can re download all my music?

  • Visitor
  • I have two Spotify accounts and recently when I got premium I accidentally applied it to the account with very little content on it. Is there a way to transfer my premium to the account I use every d...
  • user-removed
  • Not applicable
  • 984 Views
  • 2 replies
  • 0 likes
  • 984 Views
  • 2 replies
  • 0 likes

Solved!! Change E-Mail-Adress

Hello there. I don't want to know how I can change it.I want to know how LONG it takes?? Thanks Sasi

  • Newbie
  • Hello there.  I don't want to know how I can change it. I want to know how LONG it takes??    Thanks  Sasi
  • annesode
  • Newbie
  • 816 Views
  • 4 replies
  • 0 likes
  • 816 Views
  • 4 replies
  • 0 likes

Solved!! SMS scam?

Hi,Today, I got the following SMS appearing to come from 'Premium':Nå er det siste sjanseFå Spotify Premium i 6 måneder for kun 10 kronerKom i gang her - Avmeld: send X til +4759444916It's in Norwegian, and in short, it says, "Now it's the last chanc...

  • Casual Listener
  • Hi, Today, I got the following SMS appearing to come from 'Premium': Nå er det siste sjanse Få Spotify Premium i 6 måneder for kun 10 kroner Kom i gang her - <URL removed> Avmeld: se...
  • Rinuko
  • Newbie
  • 10974 Views
  • 28 replies
  • 0 likes
  • Account
    Security
  • 10974 Views
  • 28 replies
  • 0 likes

Solved!! Can't search my username

Hello!I just made a new Spotify account with my email, and my friends have been trying to find my page to follow me. Putting me username in the searchbar does not work, and neither does spotify:user:. I tried searching my username myself and it did n...

  • Newbie
  • Hello! I just made a new Spotify account with my email, and my friends have been trying to find my page to follow me. Putting me username in the searchbar does not work, and neither does spotify:use...
  • IguanaSetup
  • Community Legend
  • 774 Views
  • 1 replies
  • 0 likes
  • 774 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro del recibo en otra moneda

De acuerdo al recibo de mi cuenta Premium Familiar me deberían cobrar S/.28.90 (moneda: Nuevos Soles - Perú); sin embargo, en el estado de cuenta de mi tarjeta de crédito BCP me cobran $9.03 (moneda: Dólares americanos - USA). Pregunté en el Banco BC...

  • Newbie
  • ...ocal de acuerdo a lo ofrecido en su publicidad.
  • Skywalkerspe
  • Newbie
  • 6327 Views
  • 3 replies
  • 4 likes
  • Account
    Other
    Premium
  • 6327 Views
  • 3 replies
  • 4 likes

Superuser Contribution Help! My account has disappeared

I have had the same Spotify account since Spotify started, before they went public and accounts could only be created by getting an invite. Suddenly a few days ago, without changing anything, I had been logged out on all my devices (phone/laptop/ps4/...

  • Casual Listener
  • I have had the same Spotify account since Spotify started, before they went public and accounts could only be created by getting an invite. Suddenly a few days ago, without changing anything, I had b...
  • Jack
  • Roadie
  • 1489 Views
  • 3 replies
  • 0 likes
  • Account
  • 1489 Views
  • 3 replies
  • 0 likes

Solved!! Premium gone

I was happily listening and downloading as recently as last Wednesday, the same day my most recent payment of £9.99 was taken by direct debit.Yesterday I clicked the icon on my phone only to be asked to log in. I eventually managed this, despite it a...

  • Visitor
  • I was happily listening and downloading as recently as last Wednesday, the same day my most recent payment of £9.99 was taken by direct debit. Yesterday I clicked the icon on my phone only to be ask...
  • jsannn
  • Community Legend
  • 855 Views
  • 3 replies
  • 0 likes
  • 855 Views
  • 3 replies
  • 0 likes

Superuser Contribution presale code to Toad the Wet Sprocket

Does anyone have the presale code to Toad the Wet Sprocket for Boston? I didn’t get the email...

  • Casual Listener
  • Does anyone have the presale code to Toad the Wet Sprocket for Boston? I didn’t get the email...
  • Jack
  • Roadie
  • 663 Views
  • 1 replies
  • 0 likes
  • 663 Views
  • 1 replies
  • 0 likes

Superuser Contribution pictures on playlists

I have seen some playlists with " a cover picture" and I've learned via google that you don't have to have a premium subscription to change to cover. I was wondering how to do that on my computer and was also wondering if it could potentially be a th...

  • Casual Listener
  • I have seen some playlists with " a cover picture" and I've learned via google that you don't have to have a premium subscription to change to cover. I was wondering how to do that on my computer and...
  • Jack
  • Roadie
  • 674 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 674 Views
  • 2 replies
  • 0 likes

ID DE SPOTIFY

Quiero saber cual es mi ID DE SPOTIFY SI LO TENGO CON FACEBOOK

  • Newbie
  • Quiero saber cual es mi ID DE SPOTIFY SI LO TENGO CON FACEBOOK
  • mspalmera
  • Newbie
  • 81163 Views
  • 3 replies
  • 9 likes
  • 81163 Views
  • 3 replies
  • 9 likes

How to tell if my account was created with Facebook?

I want to delete my facebook but I can't remember if I created my spotify with my fb account. How do I tell if its safe to delete my fb without deleting my spotify?

  • Casual Listener
  • I want to delete my facebook but I can't remember if I created my spotify with my fb account. How do I tell if its safe to delete my fb without deleting my spotify?
  • user-removed
  • Not applicable
  • 6719 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 6719 Views
  • 1 replies
  • 0 likes

Help

Hello to everyone who read this i hope you understand. Here is my problem : I change my device then I logged in to the device ( samsung a8+ ) then my music that I downloaded it's should be re-download . That's okay. But... when I start to play a song...

  • Newbie
  • Hello to everyone who read this i hope you understand. Here is my problem : I change my device then I logged in to the device ( samsung a8+ ) then my music that I downloaded it's should be re-downloa...
  • user-removed
  • Not applicable
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Account disabled or hijacked?

I have had an premium Spotify account for years. Same username, same email, same password. But recently it stopped working. Could not log in. Not with username or email.What can I do? I can't reset password, because it does not accept my username or ...

  • Visitor
  • I have had an premium Spotify account for years. Same username, same email, same password. But recently it stopped working. Could not log in. Not with username or email. What can I do? I can't res...
  • user-removed
  • Not applicable
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes