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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398854 Views
  • 950 replies
  • 107 likes
  • Account
  • 398854 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171675 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171675 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99137 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99137 Views
  • 68 replies
  • 10 likes

can't update credit card

My credit card expired. I'm trying to update it but when I click the update button it just refreshes the page and will not allow me to fill in new credit card info. Help please.

  • Newbie
  • My credit card expired. I'm trying to update it but when I click the update button it just refreshes the page and will not allow me to fill in new credit card info. Help please.
  • michaelr3
  • Newbie
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Paid for premium but doesn't work

Hi, a few minutes ago i created an new spotify account on my samsung tablet. I had already paid for premium. Afther that i wanted to sing in on my smartphone. This indicated the username and password were not correct. So i created i new password. aft...

  • Newbie
  • Hi,    a few minutes ago i created an new spotify account on my samsung tablet. I had already paid for premium.  Afther that i wanted to sing in on my smartphone. This indicated the...
  • MaríaCamila
  • Roadie
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Possible account hack

Okay so I think my account has been hacked. I have been logged out on all my devices, my email has been changed and my password now doesnt work. I cant log in anywhere. I have requested a new password to my email account using my username, but no ema...

  • Newbie
  • Okay so I think my account has been hacked. I have been logged out on all my devices, my email has been changed and my password now doesnt work. I cant log in anywhere. I have requested a new passwor...
  • Maxim
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 289 Views
  • 1 replies
  • 0 likes

Solved!! Fehlermeldung: "Spotify wurde angehalten, da dein Konto woanders verwendet wird"

Hi Community, leider kriege ich weiterhin regelmäßig die oben beschriebene Meldung. Es hilft auch nicht, wenn ich alle Accounts abmelde. Zudem habe ich mein Passwort bereits geändert. Weiterhin unterbricht die Meldung regelmäßig meinen Musikgenuss. G...

  • Casual Listener
  • Hi Community,   leider kriege ich weiterhin regelmäßig die oben beschriebene Meldung. Es hilft auch nicht, wenn ich alle Accounts abmelde. Zudem habe ich mein Passwort bereits geändert. Weiter...
  • hanzwurzt
  • Casual Listener
  • 17057 Views
  • 22 replies
  • 0 likes
  • Account
    Premium
    Security
  • 17057 Views
  • 22 replies
  • 0 likes

Solved!! Strange username

When I go to the main Spotify Web Page, my username on the top-right of the screen is some strange, jumbled mess of characters that i did not enter myself anywhere when signing up. The name i signed up with was Zingy but instead my username is this "...

  • Visitor
  • When I go to the main Spotify Web Page, my username on the top-right of the screen is some strange, jumbled mess of characters that i did not enter myself anywhere when signing up. The name i signed ...
  • jeanneke
  • Newbie
  • 25939 Views
  • 9 replies
  • 2 likes
  • Account
  • 25939 Views
  • 9 replies
  • 2 likes

Solved!! Cant change country in settings!

Hello All. I am really disappointed with that issue that people still have today (I saw post on the same subject from 2013). I am French and I settle in Abidjan (Ivory coast 2 weeks ago). I can't use Spotify for days. They said I have to change my co...

  • Casual Listener
  • Hello All. I am really disappointed with that issue that people still have today (I saw post on the same subject from 2013). I am French and I settle in Abidjan (Ivory coast 2 weeks ago). I can't use...
  • elvire_am88
  • Casual Listener
  • 573 Views
  • 3 replies
  • 0 likes
  • 573 Views
  • 3 replies
  • 0 likes

Solved!! Unable to link Facebook to current account

Hi guys, I have an issue.I have created a Spotify account using my Facebook account a while back, but it is not being used. I have a different account which I use daily - but am unable to connect to Facebook because it is linked to the previous not-u...

  • Casual Listener
  • Hi guys, I have an issue. I have created a Spotify account using my Facebook account a while back, but it is not being used. I have a different account which I use daily - but am unable to conn...
  • adarstein
  • Casual Listener
  • 580 Views
  • 2 replies
  • 0 likes
  • Account
  • 580 Views
  • 2 replies
  • 0 likes

Solved!! Someone else is using my account. Help

Today someone started using my account to listen to some Swedish music in my Spotify acc through a Motorola device, I'm sure I dont know this person so he got to enter my acc somehow. I changed the password of my spoti and e-mail acc just in case.I d...

  • Casual Listener
  • Today someone started using my account to listen to some Swedish music in my Spotify acc through a Motorola device, I'm sure I dont know this person so he got to enter my acc somehow. I changed the p...
  • kenneth79
  • Newbie
  • 490 Views
  • 2 replies
  • 0 likes
  • Security
  • 490 Views
  • 2 replies
  • 0 likes

Hacker deleted saved music and playlists

Someone logged into my account. I've signed out everywhere and reset the password. While they were logged in they were able to delete all of my saved playlists and music from my music library. Is there any way for me to restore this? I know you can r...

  • Newbie
  • Someone logged into my account. I've signed out everywhere and reset the password. While they were logged in they were able to delete all of my saved playlists and music from my music library. Is the...
  • 11102687289
  • Newbie
  • 1477 Views
  • 7 replies
  • 4 likes
  • 1477 Views
  • 7 replies
  • 4 likes

UPDATE PAYMENT DETAILS NOT WORKING

I got a new card from my bank a couple weeks ago, well I went to update my payment settings on Spotify, but whenever I load the page to change it, it just sits there spinning. Now my payment was missed and it says I only have a few days left. The pag...

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  • Casual Listener
  • I got a new card from my bank a couple weeks ago, well I went to update my payment settings on Spotify, but whenever I load the page to change it, it just sits there spinning. Now my payment was miss...
  • mistrosigma
  • Newbie
  • 3520 Views
  • 24 replies
  • 10 likes
  • Account
    Premium
    Subscription
  • 3520 Views
  • 24 replies
  • 10 likes

PLeas help

Hi, I have a problem, I have a username: Senor, but I do not remember the password, even when I try and change it, I have no email I will send it to ... can anyone help me

  • Casual Listener
  • Hi, I have a problem, I have a username: Senor, but I do not remember the password, even when I try and change it, I have no email I will send it to ... can anyone help me
  • Maxim
  • Spotify Star
  • 373 Views
  • 3 replies
  • 0 likes
  • Account
  • 373 Views
  • 3 replies
  • 0 likes

Lost my premium account by changing password...H E L P !

Within the last weeks it happend frequent that during using Spotify-Connect (to switch between my Mac Book and my Sony-Android Smartphone) some devices appeared that I diddn´t know and that were´nt logged in in my account. Those devices changed somet...

  • Casual Listener
  • Within the last weeks it happend frequent that during using Spotify-Connect (to switch between my Mac Book and my Sony-Android Smartphone) some devices appeared that I diddn´t know and that were´nt l...
  • songassistant
  • Composer
  • 694 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 694 Views
  • 1 replies
  • 0 likes

account kwijt

Hallo,Ik heb de volgende vraag. Ik heb een premium account, maar bij het inloggen kom ik bij een free account. Het premium account was gekoppeld aan inloggen via facebook (op een telefoon) terwiijl op het zelfde mailadres ook een free account was aan...

  • Newbie
  • Hallo, Ik heb de volgende vraag. Ik heb een premium account, maar bij het inloggen kom ik bij een free account. Het premium account was gekoppeld aan inloggen via facebook (op een telefoon) terwiijl...
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Spotify gekoppeld aan een ander account?

help!Mijn spotify is kennelijk verbonden met het account van de spotify van mn werk... als ik nu inlog op mijn eigen spotify zijn al mn afspeellijsten weg en als ik mijn afspeellijst zoek is de naam van de gebruiker een hoop cijfers en letters terwij...

  • Newbie
  • help! Mijn spotify is kennelijk verbonden met het account van de spotify van mn werk... als ik nu inlog op mijn eigen spotify zijn al mn afspeellijsten weg en als ik mijn afspeellijst zoek is de naa...
  • ravimeijer
  • Newbie
  • 707 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 707 Views
  • 1 replies
  • 0 likes

Change language set up

The language set up on my account is not the proper one. Anyone who knows how to change the language?

  • Newbie
  • The language set up on my account is not the proper one. Anyone who knows how to change the language?
  • BigFurryMonster
  • Regular
  • 86265 Views
  • 81 replies
  • 4 likes
  • 86265 Views
  • 81 replies
  • 4 likes

Solved!! Spotify Premmium Download Feature

Hello, I was wondering since when I had premmium I downloaded songs from my playlist. My premmium has expired now. Will I still be able to listen to the songs I had downloaded when I'm offline?

  • Newbie
  • Hello, I was wondering since when I had premmium I downloaded songs from my playlist. My premmium has expired now. Will I still be able to listen to the songs I had downloaded when I'm offline?
  • Maxim
  • Spotify Star
  • 653 Views
  • 1 replies
  • 0 likes
  • 653 Views
  • 1 replies
  • 0 likes

Solved!! Claiming Spotify for Artists

I'd just like to ask what happens when I claim Spotify for Artists? Does the existing user profile still exists? Can you access both of them from the same account? Thank you for your help

  • Visitor
  • I'd just like to ask what happens when I claim Spotify for Artists? Does the existing user profile still exists? Can you access both of them from the same account?   Thank you for your help 🙂
  • Maxim
  • Spotify Star
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Worst hacker ever?

Hi, someone entered in my account, didn't change my password (which I already changed to avoid happenning again), deleted my playlist and added their with some **bleep**ty songs. I went to check the device manager and nothing but my cell phone was co...

  • Casual Listener
  • Hi, someone entered in my account, didn't change my password (which I already changed to avoid happenning again), deleted my playlist and added their with some **bleep**ty songs. I went to check the ...
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Hacked Account

My account has been hacked. Someone keeps playing differet music and changing devices. I get tons of password reset requests in my email. Some other notes- I have reset my password since the hack started- My email account is secure (it's two factor a...

  • Casual Listener
  • My account has been hacked. Someone keeps playing differet music and changing devices. I get tons of password reset requests in my email.    Some other notes - I have reset my password s...
  • Maxim
  • Spotify Star
  • 726 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 726 Views
  • 5 replies
  • 0 likes

I can't login on my Android

I've been having this issue for almost a week now and there is still no solution for this. I can login on all my other devices except on my Android. I'm running the latest versions on all platforms and I've tried everything recommended to me but noth...

  • Casual Listener
  • I've been having this issue for almost a week now and there is still no solution for this.   I can login on all my other devices except on my Android. I'm running the latest versions on all pl...
  • IlhamPrabaswara
  • Casual Listener
  • 495 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 495 Views
  • 6 replies
  • 0 likes