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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396382 Views
  • 943 replies
  • 107 likes
  • Account
  • 396382 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170504 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170504 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98838 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98838 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution Can't log on after installing on other Iphone

Hello, I have installed Spotify on my new Iphone SE. I've deleted the app from my old Iphone. Still I can't log on to Spotify on the new Iphone. I get the message: 'You have already made an account with this email adress'. Loging on through Facebook ...

  • Casual Listener
  • Hello,   I have installed Spotify on my new Iphone SE. I've deleted the app from my old Iphone. Still I can't log on to Spotify on the new Iphone. I get the message: 'You have already made an ...
  • bernardinorodrigues
  • Casual Listener
  • 1036 Views
  • 14 replies
  • 0 likes
  • 1036 Views
  • 14 replies
  • 0 likes

¿Puedo recuperar mi cuenta de spotify solo sabiendo mi id?

Necesito repurar mi cuenta de spotify, pero solo tengo mi id y necesito hacerlo pronto, ya que se están realizando cobros a mi cuenta bancaria por esa cuenta.

  • Visitor
  • Necesito repurar mi cuenta de spotify, pero solo tengo mi id y necesito hacerlo pronto, ya que se están realizando cobros a mi cuenta bancaria por esa cuenta.
  • Luan
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong birthday

PlanPremiumCountryMexicoDeviceiPhone 13/Macbook Air 2022Operating SystemiOS 16.5 My Question or IssueHi! My birthday is wrong in my Spotify account, I tried to change it but it doesn't let me since I created my account with Facebook, but my birthday ...

  • Casual Listener
  • Plan Premium Country Mexico Device iPhone 13/Macbook Air 2022 Operating System iOS 16.5   My Question or Issue Hi! My birthday is wrong in my Spotify account, I tried to change it but ...
  • Susan_GP
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
  • 140 Views
  • 1 replies
  • 0 likes

Songs dont play full! Only preiews, after i singned up for premiurm!

Whats the dealio?? I understand this whe its the free version, but i went above the standard plan and went premium, so this wouldnt happen. Half my songs are dark and wont play, the other half plays the 10 sec previews! Even connected to wifi, let al...

  • Newbie
  • Whats the dealio?? I understand this whe its the free version, but i went above the standard plan and went premium, so this wouldnt happen. Half my songs are dark and wont play, the other half plays ...
  • Luke
  • Spotify Star
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I unlink my banned PSN from Spotify?

About two years ago I logged on to Spotify from my old banned PS4 account. Now, I want to sign into Spotify on my current account, but when I try to link it, it says "Spotify Account already linked." I can't do anything because it's banned, and when ...

  • Visitor
  • About two years ago I logged on to Spotify from my old banned PS4 account. Now, I want to sign into Spotify on my current account, but when I try to link it, it says "Spotify Account already linked."...
  • LordStoic-
  • Visitor
  • 31925 Views
  • 12 replies
  • 2 likes
  • 31925 Views
  • 12 replies
  • 2 likes

Solved!!Superuser Contribution Can't Login with Google Account

PlanFree/PremiumCountryKoreaDeviceSamsung Galaxy NT 10Operating SystemAndroid My Question or IssueI am currently using only my Google account linked to Spotify. However, there is a problem logging in with Google, so I cannot log in. And now I'm writi...

  • Newbie
  • Plan Free/Premium Country Korea Device Samsung Galaxy NT 10 Operating System Android   My Question or Issue I am currently using only my Google account linked to Spotify. However, ther...
  • Alex
  • Spotify Legend
  • 3604 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 3604 Views
  • 1 replies
  • 0 likes

I can’t reset my password. Reset email is going to old email I don’t use any more. I need help!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Login
  • 136 Views
  • 1 replies
  • 0 likes

Doesn't allow me to login for some reason.

Hi! So I have just recently joined Spotify and made a completely new account. I use a password manager. However, today when I login on my laptop, it just says invalid credentials even though I have it all typed in correctly (using my password manager...

  • Newbie
  • Hi! So I have just recently joined Spotify and made a completely new account. I use a password manager. However, today when I login on my laptop, it just says invalid credentials even though I have i...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Account
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does my password keep resetting?

PlanFreeCountryUSADeviceDell laptopOperating SystemWindows 10I am kind of new to Spotify.My password starting resetting a few days ago, and then it started happening daily and today it happened twice in an hour. I don't understand. I only use Spotify...

  • Regular
  • Plan Free Country USA Device Dell laptop Operating System Windows 10 I am kind of new to Spotify. My password starting resetting a few days ago, and then it started happening daily and today...
  • Lyubka
  • Moderator
  • 294 Views
  • 5 replies
  • 0 likes
  • Account
  • 294 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Account

PlanPremiumCountryCanadaDevicOperating SystemAndroidMy Question or IssueI logged out my account once and try to log in, but password was not correct, so I reset a new password. Then I logged into my account, but it say free plan and there is nothing ...

  • Visitor
  •   Plan Premium Country Canada Devic Operating System Android My Question or Issue I logged out my account once and try to log in, but password was not correct, so I reset a new passwor...
  • Yordan
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
  • 137 Views
  • 1 replies
  • 0 likes

Using Spotify On My Internet Radio Station

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I use Spotify for the music on my internet station if I'm a full member?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can I u...
  • Spardo
  • Newbie
  • 2010 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
  • 2010 Views
  • 2 replies
  • 0 likes

Superuser Contribution Transfer from Google play music/youtube music to Spotify not possible? ( thumbs up playlist)

PlanFree/PremiumCountryUKDevicemultipleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been a long term user of google play music, and am now being forced over to youtube music ( which im not a fan of) so looking at a...

  • Regular
  • Plan Free/Premium Country UK Device multiple Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've been a long term user of google play music, and a...
  • Daniel-Rosic
  • Visitor
  • 33503 Views
  • 15 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 33503 Views
  • 15 replies
  • 1 likes

Thousands of songs are removed from my Favourites playlist

hey All, I am really gutted as it seems I lost hours and hours of 'Favourites' and I can't seem to 'restore' them via my Spotify account. Is there any other way I could get get them back? All my other playlists seem fine, but I mainly use my 'Favouri...

  • Newbie
  • hey All,   I am really gutted as it seems I lost hours and hours of 'Favourites' and I can't seem to 'restore' them via my Spotify account. Is there any other way I could get get them back? Al...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Other
  • 156 Views
  • 1 replies
  • 0 likes

Duo and using the other account as "anonymous", can people see who owns it?

PlanPremiumOperating SystemAndroid and Windows My Question or IssueSo I want to create an account that would be anonymous. My concern is that people can see who owns the plan (subscription). Simply: can I update to premium duo, make an account as ano...

  • Visitor
  •   Plan Premium Operating System Android and Windows   My Question or Issue So I want to create an account that would be anonymous. My concern is that people can see who owns the plan...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Купил подписку не с той карты

Здравствуйте, купил подписку не с той карты, не подумал о том, что поменяется регион, сейчас нахожусь в Польше, а купил с белорусской карты, можно вернуть деньги и отменить подписку и вернуть регион?

  • Visitor
  • Здравствуйте, купил подписку не с той карты, не подумал о том, что поменяется регион, сейчас нахожусь в Польше, а купил с белорусской карты, можно вернуть деньги и отменить подписку и вернуть регион?
  • Susan_GP
  • Moderator
  • 197 Views
  • 3 replies
  • 0 likes
  • 197 Views
  • 3 replies
  • 0 likes

Account in another country

PlanPremiumCountryCanadaDeviceSamsung S21 Samsung galaxy 9+ Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMe and my brother live together, I'm trying to add him to my duo plan because he is just a kid and cant buy it him...

  • Newbie
  • Plan Premium Country Canada Device Samsung S21 Samsung galaxy 9+  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Me and my brother live toget...
  • Maxim
  • Spotify Star
  • 218 Views
  • 3 replies
  • 0 likes
  • Premium
  • 218 Views
  • 3 replies
  • 0 likes

My son lost his password

My son lost his password, he's still logged in on one of the Tvs, but we can't retrieve his password to log him in to any other devices? PlanPremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android ...

  • Visitor
  • My son lost his password, he's still logged in on one of the Tvs, but we can't retrieve his password to log him in to any other devices?  Plan Premium Country USA   Device (iPhone 8, ...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund or credit

PlanPremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy account was changed from student premium to regular premium but I was never notifie...

  • Visitor
  •   Plan Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Lyubka
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 129 Views
  • 1 replies
  • 0 likes

Can't change country and payment types

I am paying 58HKD/month for Spotify Premium but I moved to New Zealand couple months ago. Trying to change my credit card to a NZ credit card but failed ( error message : payment is not in the correct country). can't change country either. And now Sp...

  • Visitor
  • I am paying 58HKD/month for Spotify Premium but I moved to New Zealand couple months ago. Trying to change my credit card to a NZ credit card but failed ( error message : payment is not in the correc...
  • wifirouter
  • Regular
  • 259 Views
  • 1 replies
  • 1 likes
  • Account
  • 259 Views
  • 1 replies
  • 1 likes