Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398198 Views
  • 947 replies
  • 107 likes
  • Account
  • 398198 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171359 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171359 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99070 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99070 Views
  • 68 replies
  • 10 likes

Solved!! Cant log in

I cant log in with my actual account. (Not this one)I get message that my account details are wrong.When i made the account with username, it turned into random numbers and letters i dont remember. (I did not use facebook!)It is a premium account and...

  • Casual Listener
  • I cant log in with my actual account. (Not this one) I get message that my account details are wrong. When i made the account with username, it turned into random numbers and letters i dont remembe...
  • Teyong
  • Casual Listener
  • 714 Views
  • 6 replies
  • 0 likes
  • 714 Views
  • 6 replies
  • 0 likes

Solved!! Future Spotify Artist Needing Help!

Hi there, I am wanting to set up a Spotify Artists account. It says to start, I must "verify" or "claim" myself. Doing this requires me to paste my link of my artist profile URL or URl into the into the box and somehow it will claim me? Where do I fi...

  • Casual Listener
  • Hi there,   I am wanting to set up a Spotify Artists account. It says to start, I must "verify" or "claim" myself. Doing this requires me to paste my link of my artist profile URL or URl into ...
  • imattolo
  • Community Legend
  • 574 Views
  • 5 replies
  • 0 likes
  • Account
  • 574 Views
  • 5 replies
  • 0 likes

Solved!! Multiple users with same premium account

Hi, i have premium account, is posible create more users with the same account, like Netflix? So each users view different playlist Thanks

  • Music Fan
  • Hi, i have premium account, is posible create more users with the same account, like Netflix? So each users view different playlist   Thanks
  • user-removed
  • Not applicable
  • 102560 Views
  • 11 replies
  • 5 likes
  • Account
  • 102560 Views
  • 11 replies
  • 5 likes

Inscription impossible

Bonjour j'ai pris un abonnement famille aujourd'**bleep**. J'ai cree donc mon compte.Mon fils a cree un compte des la reception de l'email d'invitation avec succesMa fille tente de creer un compte de la meme maniere mais sans succes. Elle est sur la ...

  • Newbie
  • Bonjour   j'ai pris un abonnement famille aujourd'**bleep**. J'ai cree donc mon compte. Mon fils a cree un compte des la reception de l'email d'invitation avec succes Ma fille tente de creer...
  • Danny412
  • Newbie
  • 5477 Views
  • 1 replies
  • 1 likes
  • 5477 Views
  • 1 replies
  • 1 likes

Can't change the country

Hello, Spotify just arrived in Romania but until now I used an US account so now it won't let me change my country, tried changing the payment details but it wont allow me to enter a card that's outside US, I'm not using any VPN in my browser so it s...

  • Newbie
  • Hello, Spotify just arrived in Romania but until now I used an US account so now it won't let me change my country, tried changing the payment details but it wont allow me to enter a card that's outs...
  • tmihai20
  • Newbie
  • 251 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing password

How do I change my password if I sign in through Facebook and it’s a old email I don’t use anymore so I want to change that too

  • Newbie
  • How do I change my password if I sign in through Facebook and it’s a old email I don’t use anymore so I want to change that too
  • ZullyB
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution album produced by me that must be absolutely eliminated on the Spotify network

I have an album produced by me that must be absolutely eliminated on the Spotify network, due to problems among the authors. How you do it? I have also sent the removal request several times to distributors who have deleted the album from their serve...

  • Casual Listener
  • I have an album produced by me that must be absolutely eliminated on the Spotify network, due to problems among the authors. How you do it? I have also sent the removal request several times to distr...
  • scuzzoe
  • Newbie
  • 666 Views
  • 3 replies
  • 0 likes
  • 666 Views
  • 3 replies
  • 0 likes

Account lost

I lost my account but spotify stil taking my money. Please help me.

  • Casual Listener
  • I lost my account but spotify stil taking my money. Please help me.
  • Sputnik2003
  • Casual Listener
  • 246 Views
  • 2 replies
  • 0 likes
  • Account
  • 246 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family plan

My wife has the family plan and all of a sudden I was no longer on it. She resent me an invite multiple times, but for some reason I never get the email with the invite. And yes the email address she sends it to us correct. Any other way for me to ge...

  • Newbie
  •   My wife has the family plan and all of a sudden I was no longer on it. She resent me an invite multiple times, but for some reason I never get the email with the invite. And yes the email addr...
  • ZullyB
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to connect facebook account

showing messagethe facebook account you've tried to connect to is already connected to another spotify accounti

  • Newbie
  • showing message the facebook account you've tried to connect to is already connected to another spotify account i
  • ZullyB
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook login error

I've been trying for the past two days to login to spotify using Facebook but it doesn't let me

  • Newbie
  • I've been trying for the past two days to login to spotify using Facebook but it doesn't let me 
  • ZullyB
  • Roadie
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Problems with syncing local files across devices

I am Premium subscriber and I have a couple different playlists that I imported from iTunes. I have set up my desktop to access the local files and am trying to download these to my Android tablet and Android phone. I'm having some extremely frustrat...

Spotify #2.jpg Spotify Tablet.png Spotify Phone.png
  • Regular
  • I am Premium subscriber and I have a couple different playlists that I imported from iTunes.  I have set up my desktop to access the local files and am trying to download these to my Android tab...
  • imattolo
  • Community Legend
  • 380 Views
  • 3 replies
  • 0 likes
  • Other
  • 380 Views
  • 3 replies
  • 0 likes

My account has been hacked, email address has been changed. My premium account is unaccessible now.

Please help. Today I decided to login to my account on my PC and viewed an unknown emailadress in my account settings. Freaked me out so I searched for help. I've contacted Spotify through Facebook and they can't help me out either. First they send m...

  • Casual Listener
  • Please help. Today I decided to login to my account on my PC and viewed an unknown emailadress in my account settings. Freaked me out so I searched for help.    I've contacted Spotify thr...
  • FatimaZahraB6
  • Casual Listener
  • 516 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 516 Views
  • 2 replies
  • 0 likes

PLAYLIST DELETED

THIS MORNING I FOUND ALL MY PLAYLIST DELETED. ANY SOLUTION?

  • Newbie
  • THIS MORNING I FOUND ALL MY PLAYLIST DELETED.  ANY SOLUTION?
  • imattolo
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
  • 160 Views
  • 1 replies
  • 0 likes

How can I update my credit card on my premium account ?

I followed the instruction on the site on how to update my credit card but I must be doing something wrong, or missing something. I click update and nothing comes up for me to be able to change it. I feel frustrated not being able to figure out somet...

  • Regular
  • I followed the instruction on the site on how to update my credit card but I must be doing something wrong, or missing something.  I click update and nothing comes up for me to be able to change...
  • Tfleck721
  • Regular
  • 903 Views
  • 15 replies
  • 0 likes
  • 903 Views
  • 15 replies
  • 0 likes

Solved!! Signed up for 30-Days Free Trial, credit card got charged immediately!

Hi, I signed up for a 30 day trial one week ago and my credit card got charged 9.99 bucks immediately.I wrote an email to Spotify support 7 days ago but still got no answer. Of course I checked my spam folder. I'm a happy rdio.com customer but I thou...

  • Newbie
  • Hi,   I signed up for a 30 day trial one week ago and my credit card got charged 9.99 bucks immediately. I wrote an email to Spotify support 7 days ago but still got no answer. Of course I ch...
  • aliseji
  • Newbie
  • 3016 Views
  • 39 replies
  • 0 likes
  • 3016 Views
  • 39 replies
  • 0 likes

Playlists

My account kicked me out and I had to login again and now none of my playlists are populating.

  • Newbie
  • My account kicked me out and I had to login again and now none of my playlists are populating. 
  • claricelee
  • Regular
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Change username

I want to change card details however the steps provided do not work. i have went into subscription and clicked on change card details but it just refreshes the same page. I have tried this on my mobile and desktop and the same result each time. can ...

  • Newbie
  • I want to change card details however the steps provided do not work. i have went into subscription and clicked on change card details but it just refreshes the same page. I have tried this on my mob...
  • claricelee
  • Regular
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Accidentally unfollowed - how do I refollow?

I accidentally unfollowed someone I was following - I tried searching for them in the search bar but they don't show up. Any ideas?

  • Casual Listener
  • I accidentally unfollowed someone I was following - I tried searching for them in the search bar but they don't show up. Any ideas?
  • phan_times
  • Community Legend
  • 6684 Views
  • 3 replies
  • 1 likes
  • 6684 Views
  • 3 replies
  • 1 likes

Account hacked :-(

Hi, My premium account just got hacked today and I lost most of my playlists Since I cannot change the password I don't know what to do. Does anybody know what to do? Mark

  • Newbie
  • Hi,  My premium account just got hacked today and I lost most of my playlists 😞 Since I cannot change the password I don't know what to do. Does anybody know what to do?   Mark
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes