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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 394519 Views
  • 941 replies
  • 107 likes
  • Account
  • 394519 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170045 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170045 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98654 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98654 Views
  • 68 replies
  • 10 likes

Spotify Login thinks I am abroad but I am not!

Can anyone help me! I can't log in because my phone Spotify thinks I am abroad but I am not! Thank you

  • Newbie
  • Can anyone help me!   I can't log in because my phone Spotify thinks I am abroad but I am not!   Thank you
  • phan_times
  • Community Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account doesn't update country selection

Hi everyone I just moved to South Korea, where I'll stay for the next 6 months for study purposes; though when I attempt to change my country from my account settings, the dropdown only shows my previous country (Indonesia). I already read posts sayi...

  • Newbie
  • Hi everyone 🙂   I just moved to South Korea, where I'll stay for the next 6 months for study purposes; though when I attempt to change my country from my account settings, the dropdown only s...
  • Ballsing
  • Newbie
  • 464 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 464 Views
  • 2 replies
  • 0 likes

Just paid 1 month subscription using Dragonpay but my account still free?

Hi need help, Just paid 1 month subscription using Dragonpay but my account still free?

  • Newbie
  • Hi need help, Just paid 1 month subscription using Dragonpay but my account still free?
  • ivygaylelozada
  • Casual Listener
  • 12124 Views
  • 21 replies
  • 4 likes
  • Subscription
  • 12124 Views
  • 21 replies
  • 4 likes

Superuser Contribution Spotify random behaviours in all my devices

Suddenly Spotify started acting completely weird.I tested the Desktop Mac application, Web player in Chrome, and the iOS application, seeing exactly the same random things in all platforms:When I signed in, I had a new playlist added with a random na...

  • Newbie
  • Suddenly Spotify started acting completely weird. I tested the Desktop Mac application, Web player in Chrome, and the iOS application, seeing exactly the same random things in all platforms: When ...
  • Alfredo
  • Roadie
  • 916 Views
  • 1 replies
  • 2 likes
  • Desktop
    iOS
    Mac
    Mobile
    Web Player
  • 916 Views
  • 1 replies
  • 2 likes

Got hacked

someone keeps using my accout vi PS4 i dont even have a ps4

  • Newbie
  • someone keeps using my accout vi PS4 i dont even have a ps4
  • IguanaSetup
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Where do I find my address?

Hi, I'm not living in US and so the address format is different. I'd like to confirm what I've originally updated my address as - I'm the owner of Spotify Premium Family. Where do I click within Spotify to find out what address I had originally updat...

  • Casual Listener
  • Hi,   I'm not living in US and so the address format is different. I'd like to confirm what I've originally updated my address as - I'm the owner of Spotify Premium Family. Where do I click wi...
  • vanessabay
  • Casual Listener
  • 103201 Views
  • 2 replies
  • 2 likes
  • 103201 Views
  • 2 replies
  • 2 likes

Solved!! If on family premium can three people listen to different music at the same time on different device

At the moment I am the administrator and my dauighter as a sub-account if she listens to music I cannot listen to my music on a different device at the same time, will this change with the new family premium upto 6 members?

  • Newbie
  • At the moment I am the administrator and my dauighter as a sub-account if she listens to music I cannot listen to my music on a different device at the same time, will this change with the new family...
  • ericcm
  • Casual Listener
  • 17830 Views
  • 22 replies
  • 1 likes
  • 17830 Views
  • 22 replies
  • 1 likes

ennoying message that Spotify is used elsewhere. Yet I've logged out all everyone and yet my music i

ennoying message that Spotify is used elsewhere. Yet I've logged out all everyone and I've changed my password. No solution my solution is an end to Spotify !@

  • Newbie
  • ennoying message that Spotify is used elsewhere. Yet I've logged out all everyone and I've changed my password. No solution my solution is an end to Spotify !@  
  • IguanaSetup
  • Community Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

iPhone app: an error occurred - TRY AGAIN

Just signed up for a premium account. My login works fine on my computer, but I can't login from the iPhone app. A search of this forum shows many people with the same complaint (going back several years) but no solution. What is the issue here?

  • Casual Listener
  • Just signed up for a premium account.  My login works fine on my computer, but I can't login from the iPhone app.  A search of this forum shows many people with the same complaint (going ba...
  • phan_times
  • Community Legend
  • 2374 Views
  • 5 replies
  • 0 likes
  • 2374 Views
  • 5 replies
  • 0 likes

Spotify premium account not recognised by my Denon AVR - X4000

I've recently changed my smart phone and now my Denon AVR won't recognise my spotify premium account. As such I'm unable to play my music through the device. Prior to changing my phone it all worked fine. Any thoughts?

  • Newbie
  • I've recently changed my smart phone and now my Denon AVR won't recognise my spotify premium account. As such I'm unable to play my music through the device. Prior to changing my phone it all worked ...
  • jchrislittle
  • Casual Listener
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Hulu keeps logging me out

Hello!I have Spotify Premium for students and I have gone through all the steps to set up my Hulu account, but every time I try to watch something, it immediately logs me out and prompts me to start the 30 day free trial, even though I already have a...

  • Casual Listener
  • Hello! I have Spotify Premium for students and I have gone through all the steps to set up my Hulu account, but every time I try to watch something, it immediately logs me out and prompts me to star...
  • Rayzcrazy983
  • Newbie
  • 1482 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Subscription
  • 1482 Views
  • 1 replies
  • 1 likes

Spotify payment issues.

Hi guys,hey I received e-mail notification of a payment failure a few days ago. My card has not expired and there are sufficient funds to cover this payment.This morning when my account reverted to 'free' I tried re-entering the card details but get ...

  • Regular
  • Hi guys, hey I received e-mail notification of a payment failure a few days ago. My card has not expired and there are sufficient funds to cover this payment. This morning when my account rever...
  • rishivatish
  • Newbie
  • 2662 Views
  • 33 replies
  • 2 likes
  • 2662 Views
  • 33 replies
  • 2 likes

Lof in famille account

Hi ! M’y husband suscribed fir a family account, sent me email with invitation but when i Want to downlowd the app ask me my account bank number...anyone to help me?thanks !!!

  • Newbie
  • Hi ! M’y husband suscribed fir a family account, sent me  email with invitation but when i Want to downlowd the app  ask me my account bank number... anyone to help me? thanks !!!
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Someone’s keep using my account

I tried logging out of all devices as you have recommended. But someone is keep using my account, and I keep hearing what that person is playing. Check my account information immediately please, as I am losing my temper and spotify not having a phone...

  • Newbie
  • I tried logging out of all devices as you have recommended. But someone is keep using my account, and I keep hearing what that person is playing. Check my account information immediately please, as I...
  • user-removed
  • Not applicable
  • 655 Views
  • 2 replies
  • 1 likes
  • 655 Views
  • 2 replies
  • 1 likes

Solved!! Change Name

So, I created my account set everything up, subscribed for premium, created playlists with my favourite music on and then the sudden realisation came to me… I spelt my name wrong! I know I sound like an **bleep** to you but mistakes happen. My name i...

  • Casual Listener
  • So, I created my account set everything up, subscribed for premium, created playlists with my favourite music on and then the sudden realisation came to me… I spelt my name wrong! I know I sound like...
  • aq4ytvxv2dhv89t
  • Casual Listener
  • 574 Views
  • 2 replies
  • 1 likes
  • 574 Views
  • 2 replies
  • 1 likes

Superuser Contribution Problema con due account

Salve ho effettuato il pagamento premium per 3 mesi a 0.99 cent ma ho sbagliato ad usare Facebook per entrare non sapendo che avevo due profili dove però uno è stato creato con accesso da Facebook e uno con la Gmail. Adesso vorrei sapere se si può un...

  • Newbie
  • Salve ho effettuato il pagamento premium per 3 mesi a 0.99 cent ma ho sbagliato ad usare Facebook per entrare non sapendo che avevo due profili dove però uno è stato creato con accesso da Facebook e ...
  • Chichi1015
  • Casual Listener
  • 2098 Views
  • 2 replies
  • 0 likes
  • 2098 Views
  • 2 replies
  • 0 likes

Trying to remove credit card information

Hi, I'm trying to delete my payment information from my Spotify account but it's impossible to do it. I sent a number of emails to Spotify support but their answers don't answer the question I was asking, which is worthless. I am currently only using...

  • Regular
  • Hi, I'm trying to delete my payment information from my Spotify account but it's impossible to do it. I sent a number of emails to Spotify support but their answers don't answer the question I was as...
  • Mumble32
  • Newbie
  • 497 Views
  • 2 replies
  • 0 likes
  • 497 Views
  • 2 replies
  • 0 likes

BAD EMAIL

I wanna buy spotify premium and this account (i registered with facebook) using removed email (this email very old) and this email i can't use, My facebook using other email. spotify don't update my new adats for 3 week. sorry for bad english

  • Newbie
  • I wanna buy spotify premium and this account (i registered with facebook) using removed email (this email very old) and this email i can't use, My facebook using other email. spotify don't updat...
  • kejt_
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

account recovery

how can i recover my deleted spotify account?

  • Newbie
  • how can i recover my deleted spotify account?
  • kejt_
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • Account
  • 333 Views
  • 1 replies
  • 0 likes

Solved!! Account Transfers?

Is there any way to transfer playlists, followers, etc. from an old account to a new account?

  • Casual Listener
  • Is there any way to transfer playlists, followers, etc. from an old account to a new account?
  • kejt_
  • Community Legend
  • 473 Views
  • 3 replies
  • 0 likes
  • Account
  • 473 Views
  • 3 replies
  • 0 likes