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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398800 Views
  • 950 replies
  • 107 likes
  • Account
  • 398800 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171630 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171630 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

iPhone app: an error occurred - TRY AGAIN

Just signed up for a premium account. My login works fine on my computer, but I can't login from the iPhone app. A search of this forum shows many people with the same complaint (going back several years) but no solution. What is the issue here?

  • Casual Listener
  • Just signed up for a premium account.  My login works fine on my computer, but I can't login from the iPhone app.  A search of this forum shows many people with the same complaint (going ba...
  • phan_times
  • Community Legend
  • 2375 Views
  • 5 replies
  • 0 likes
  • 2375 Views
  • 5 replies
  • 0 likes

Spotify premium account not recognised by my Denon AVR - X4000

I've recently changed my smart phone and now my Denon AVR won't recognise my spotify premium account. As such I'm unable to play my music through the device. Prior to changing my phone it all worked fine. Any thoughts?

  • Newbie
  • I've recently changed my smart phone and now my Denon AVR won't recognise my spotify premium account. As such I'm unable to play my music through the device. Prior to changing my phone it all worked ...
  • jchrislittle
  • Casual Listener
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

Hulu keeps logging me out

Hello!I have Spotify Premium for students and I have gone through all the steps to set up my Hulu account, but every time I try to watch something, it immediately logs me out and prompts me to start the 30 day free trial, even though I already have a...

  • Casual Listener
  • Hello! I have Spotify Premium for students and I have gone through all the steps to set up my Hulu account, but every time I try to watch something, it immediately logs me out and prompts me to star...
  • Rayzcrazy983
  • Newbie
  • 1485 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Subscription
  • 1485 Views
  • 1 replies
  • 1 likes

Spotify payment issues.

Hi guys,hey I received e-mail notification of a payment failure a few days ago. My card has not expired and there are sufficient funds to cover this payment.This morning when my account reverted to 'free' I tried re-entering the card details but get ...

  • Regular
  • Hi guys, hey I received e-mail notification of a payment failure a few days ago. My card has not expired and there are sufficient funds to cover this payment. This morning when my account rever...
  • rishivatish
  • Newbie
  • 2668 Views
  • 33 replies
  • 2 likes
  • 2668 Views
  • 33 replies
  • 2 likes

Lof in famille account

Hi ! M’y husband suscribed fir a family account, sent me email with invitation but when i Want to downlowd the app ask me my account bank number...anyone to help me?thanks !!!

  • Newbie
  • Hi ! M’y husband suscribed fir a family account, sent me  email with invitation but when i Want to downlowd the app  ask me my account bank number... anyone to help me? thanks !!!
  • Maxim
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Someone’s keep using my account

I tried logging out of all devices as you have recommended. But someone is keep using my account, and I keep hearing what that person is playing. Check my account information immediately please, as I am losing my temper and spotify not having a phone...

  • Newbie
  • I tried logging out of all devices as you have recommended. But someone is keep using my account, and I keep hearing what that person is playing. Check my account information immediately please, as I...
  • user-removed
  • Not applicable
  • 657 Views
  • 2 replies
  • 1 likes
  • 657 Views
  • 2 replies
  • 1 likes

Solved!! Change Name

So, I created my account set everything up, subscribed for premium, created playlists with my favourite music on and then the sudden realisation came to me… I spelt my name wrong! I know I sound like an **bleep** to you but mistakes happen. My name i...

  • Casual Listener
  • So, I created my account set everything up, subscribed for premium, created playlists with my favourite music on and then the sudden realisation came to me… I spelt my name wrong! I know I sound like...
  • aq4ytvxv2dhv89t
  • Casual Listener
  • 575 Views
  • 2 replies
  • 1 likes
  • 575 Views
  • 2 replies
  • 1 likes

Superuser Contribution Problema con due account

Salve ho effettuato il pagamento premium per 3 mesi a 0.99 cent ma ho sbagliato ad usare Facebook per entrare non sapendo che avevo due profili dove però uno è stato creato con accesso da Facebook e uno con la Gmail. Adesso vorrei sapere se si può un...

  • Newbie
  • Salve ho effettuato il pagamento premium per 3 mesi a 0.99 cent ma ho sbagliato ad usare Facebook per entrare non sapendo che avevo due profili dove però uno è stato creato con accesso da Facebook e ...
  • Chichi1015
  • Casual Listener
  • 2111 Views
  • 2 replies
  • 0 likes
  • 2111 Views
  • 2 replies
  • 0 likes

Trying to remove credit card information

Hi, I'm trying to delete my payment information from my Spotify account but it's impossible to do it. I sent a number of emails to Spotify support but their answers don't answer the question I was asking, which is worthless. I am currently only using...

  • Regular
  • Hi, I'm trying to delete my payment information from my Spotify account but it's impossible to do it. I sent a number of emails to Spotify support but their answers don't answer the question I was as...
  • Mumble32
  • Newbie
  • 505 Views
  • 2 replies
  • 0 likes
  • 505 Views
  • 2 replies
  • 0 likes

BAD EMAIL

I wanna buy spotify premium and this account (i registered with facebook) using removed email (this email very old) and this email i can't use, My facebook using other email. spotify don't update my new adats for 3 week. sorry for bad english

  • Newbie
  • I wanna buy spotify premium and this account (i registered with facebook) using removed email (this email very old) and this email i can't use, My facebook using other email. spotify don't updat...
  • kejt_
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

account recovery

how can i recover my deleted spotify account?

  • Newbie
  • how can i recover my deleted spotify account?
  • kejt_
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • Account
  • 335 Views
  • 1 replies
  • 0 likes

Solved!! Account Transfers?

Is there any way to transfer playlists, followers, etc. from an old account to a new account?

  • Casual Listener
  • Is there any way to transfer playlists, followers, etc. from an old account to a new account?
  • kejt_
  • Community Legend
  • 477 Views
  • 3 replies
  • 0 likes
  • Account
  • 477 Views
  • 3 replies
  • 0 likes

Unable to log in and reset password

I used spotify and suddenly was logged out from it and could not log in again, when I try to login I get a message with the username or password is wrong (errorcode:3). Then when I try to reset the password I can enter my account but not my e-mail. I...

  • Casual Listener
  • I used spotify and suddenly was logged out from it and could not log in again, when I try to login I get a message with the username or password is wrong (errorcode:3).    Then when ...
  • Nastrand666
  • Casual Listener
  • 452 Views
  • 1 replies
  • 0 likes
  • Login
    Security
  • 452 Views
  • 1 replies
  • 0 likes

My Account Is Stolen

Hi. My Account is stolen. My Gmail Come E-mail change Post. Im Login with facebook but not change Password and Email. PLEASE HELP (Sorry Bad English.)

  • Newbie
  • Hi. My Account is stolen. My Gmail Come E-mail change Post. Im Login with facebook but not change Password and Email. PLEASE HELP (Sorry Bad English.)   <attached image removed>
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
  • 206 Views
  • 1 replies
  • 0 likes

Spotify Sent me an email notify, I switched to the current e-mail with a new one.

How can it be possible that Spotify will not verify email changes with a confirmation message instead of exchanging email and notifying the change. In this case, my account has fallen into the wrong hands. New email is not mine, I do not have any in...

  • Newbie
  • How can it be possible that Spotify will not verify email changes with a confirmation message instead of exchanging email and notifying the change.   In this case, my account has fallen into...
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Someone in Mexico used my account, I live in Norway.

I was not using spotify for some time, when I logged back in I had new playlists that i didn't follow or make, I checked my email and had recieved those concert mails that said i was in Guadalajara in Mexico. I have changed my password and logged out...

  • Casual Listener
  • I was not using spotify for some time, when I logged back in I had new playlists that i didn't follow or make, I checked my email and had recieved those concert mails that said i was in Guadalaj...
  • simenur
  • Casual Listener
  • 807 Views
  • 4 replies
  • 1 likes
  • Other
  • 807 Views
  • 4 replies
  • 1 likes

please help

i had an account that logged me out and now i cant log back in. (Removed by Rock star). i also do not have access to the email it was associated with. how can i cancel premium so that i do not have to pay for premium on an account i cant even use?

  • Casual Listener
  • i had an account that logged me out and now i cant log back in. (Removed by Rock star). i also do not have access to the email it was associated with. how can i cancel premium so that i do not have t...
  • crose0321
  • Casual Listener
  • 303 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 303 Views
  • 1 replies
  • 0 likes

Login with Facebook

Hi Team, I already download spotify app for my laptop. When i wan login with Facebook not show pop up to login with facebook.

  • Newbie
  • Hi Team,  I already download spotify app for my laptop. When i wan login with Facebook not show pop up to login with facebook. 
  • songassistant
  • Composer
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Paying twice for one account?

Dear all, I am running Spotify as a Premium member for many years already. However, I just found out that I have been paying to Spotify double for many many months. The amounts are not the same though: I pay a monthly fee via my normal bank account, ...

  • Casual Listener
  • Dear all,  I am running Spotify as a Premium member for many years already. However, I just found out that I have been paying to Spotify double for many many months. The amounts are not the s...
  • osornios
  • Spotify Star
  • 5252 Views
  • 4 replies
  • 1 likes
  • Other
    Subscription
  • 5252 Views
  • 4 replies
  • 1 likes

Trouble Logging into Hulu

Hey guys. I have a student account, so I'm using Spotify and Hulu. My subscription to Spotify was up for renewal, and after I renewed it, I couldn't get into Hulu. Hulu tells me its an issue with Spotify. I can still get into my Hulu account, but it'...

  • Newbie
  • Hey guys.  I have a student account, so I'm using Spotify and Hulu. My subscription to Spotify was up for renewal, and after I renewed it, I couldn't get into Hulu. Hulu tells me its an issue w...
  • 961 Views
  • 0 replies
  • 0 likes
  • 961 Views
  • 0 replies
  • 0 likes