Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I recently upgraded my Premium plan to Family Premium. However all Family Members, except for me (I'm the account administrator), are unable to download music. It's not that the download doesn't work, the Download toggle/button just don't appear. The...
I use to have an account in US, however when I moved to Brazil my account did work anymore, so I created a new one. Now, I want to change my email account for the new one, to the email of the old one. When I try to do this I have a feedback saying th...
Hi, I'll et straight to the point. I'm quite annoyed as I have had to make 3 spotify accounts already because of this problem. Spotify seems to think that I'm Sweden when in reality I'm actually in Australia. Twice now I have not been able to listen ...
My spotify was hacked and they deleted everything and changed the password and email and i cant sign in and mt credit card info is connected to it HELP ASAP
Please fix user name i dont understand 22owk7z7vjetita3pq5vwwshi
I'm sure i've set my username while signing up.But now it says "ruhfdu8s0czxmxb041bwy71mh" on my profile page.the edit profile button doesn't allow me to change it edit: posting this has prompted me to type in a username, it's still shown as "ruhfdu8...
I haven't connected any devices to my account, but when i use Spotify I see different devices that are connected to my account, How is that possible.And the music is playing, as you can see in the included picture, the 2 devices are not mine.
Right just signed up for family plan .. Sent invite wife ... She got invite .... Accepted invite ..... Directed her to log in ..... She hasn't got account so logged in as me ... so in my account ????? Can someone from Spotify explain why this is so *...
Buenas tardes una consulta, si yo tengo canciones descargadas en mi celular desde spotify al yo estar escuchnando esa playlist descargada y al mismo tiempo tener los datos activos por otras aplicaciones, la aplicacion SPOTIFY, me consumira datos como...
Tengo una gran duda, en ocasiones que contrato Spotify Premium me pasa el pago de mi tarjeta de nómina/débito sin problema alguno y puedo disfrutar de la musica de mis artistas favoritos como muchos de mis compañeros melómanos, pero cuando por alguna...
No matter how many times I log in and out of Spotify, or even uninstall and reinstall Spotify, it will not update my profile photo to the one I currently have on my Facebook. Not sure what the problem is or if I need to troubleshoot something, but it...
Just want vent my dissapoinment toward the service. I think a lot of users have same particular issue: error code 4 thingy. My account keep on offline eventhough i have both 4G and sometimes wifi worked on my phone. I pay for music but cannot listen ...
I noticed recently that some songs are only available on the desktop app and cannot be played on my iPhone. For example, the album "Through Art We Are All Equals" by Slaves has only two tracks that are playable on mobile, and the rest are not availab...
Hello, For the last few days I've had my Spotify interrupted consistently by another account. Even when I "log out on all devices", somehow a new device pops up - the most recent one is simply called "Anonymous". I have had songs changed in my playli...
Today I joined Spotify Family Premium. My profile page on the Spotify website says I have this Family Premium subscription. So does the page of the owner.However, when I log in into the Spotify app on my mobile (Android) or PC, the app seems to think...
I have been uploading my music to Spotify through TuneCore and now there is an artist account under my name in Spotify. How can I cut TuneCore out of the equation and take control of my artist acount? I want to be able to add in my own biography for ...
Goodmorning, few days ago I had some issues regarding the devices detected in the app. It appeared a tablet that I do not have. I already changed the check on "only devices in the local wi fi connection or ethernet" but I still have the same problems...
Hi, I used Spotify for buying music, but that was years ago, and I've moved on to other sites. So, please delete my account. Since posting didn't work, I'll say some more things: back in the days you could buy 100 songs for 400 sek, which meant if th...
Does every member of a family plan need a different email address? I have tried to sign up my kids and they get the invite but when you click on the link it just takes us back to the account page or asks them to sign up (depending on what device we a...
On the FAQ for Switching Existing Premium to Student Discount it says that after applying I'll be using the $4.99 price automatically on the next billing day but when I check my subscription it says that I will be charged $9.99 on September 6th 2017....