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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398886 Views
  • 950 replies
  • 107 likes
  • Account
  • 398886 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171688 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171688 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99138 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99138 Views
  • 68 replies
  • 10 likes

Account Hack

Hi Spotify team!, I recently have lost access to my premium account and I checked my emails to see that the email has been changed. could you please help me? my origional email was and it was changed on 17/12/2017 Can you please help me? Many thanks...

  • Casual Listener
  • Hi Spotify team!, I recently have lost access to my premium account and I checked my emails to see that the email has been changed. could you please help me?   my origional email was <r...
  • Luke
  • Spotify Star
  • 513 Views
  • 3 replies
  • 0 likes
  • Account
  • 513 Views
  • 3 replies
  • 0 likes

Solved!! Promoção de 3 meses por R$1,99

Olá gostaria de saber Como eu faço parágrafo Assinar um Promoção de 3 meses prémio por R $ 1,99

  • Casual Listener
  • Olá gostaria de saber Como eu faço parágrafo Assinar um Promoção de 3 meses prémio por R $ 1,99
  • Bittencourt
  • Spotify Star
  • 145176 Views
  • 30 replies
  • 10 likes
  • Premium
  • 145176 Views
  • 30 replies
  • 10 likes

Solved!!Superuser Contribution How to wipe all songs from account?

Hi, I was wondering if there was any way to wipe clean my entire song library - songs, followed artists, playlists, radios, everything, all at once, instead of hunting down every single album or song and removing of which would take forever because I...

  • Casual Listener
  • Hi, I was wondering if there was any way to wipe clean my entire song library - songs, followed artists, playlists, radios, everything, all at once, instead of hunting down every single album or song...
  • JackSpecific200
  • Casual Listener
  • 21031 Views
  • 4 replies
  • 0 likes
  • Account
  • 21031 Views
  • 4 replies
  • 0 likes

Where can I figure out when I signed up for spotify?

Hello! Where can I find out when I signed up for spotify? I'm just curious, I know it's been a few years but was interested in when. Thanks.

  • Casual Listener
  • Hello!   Where can I find out when I signed up for spotify?   I'm just curious, I know it's been a few years but was interested in when.   Thanks.
  • theryan722
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Solved!! Access problem

Hi. I have a notify premium account on this PC which starts up as soon as I open it. If I try and open it on my pad it opens up a basic free account that I set up years ago. How do I link all my devices, ( including a new Amazon Echo) to my premium a...

  • Casual Listener
  • Hi. I have a notify premium account on this PC which starts up as soon as I open it. If I try and open it on my pad it opens up a basic free account that I set up years ago. How do I link all my devi...
  • Jeremy-SB
  • Casual Listener
  • 413 Views
  • 3 replies
  • 0 likes
  • 413 Views
  • 3 replies
  • 0 likes

Unable to reset password

I forgot my Spotify password. Tried to reset it by using https://www.spotify.com/password-reset/ . I've tried many times today, and several hours later I still haven't received email from Spotify. Been in contact with Spotify support two times today,...

  • Casual Listener
  • I forgot my Spotify password. Tried to reset it by using  https://www.spotify.com/password-reset/  . I've tried many times today, and several hours later I still haven't received email from...
  • FF82
  • Casual Listener
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

Can not creat a new account

helloI'm trying to create a spotify account. However, the registration page is unresponsive and can not be registered.When I sign up for a facebook account, the login page always gives me the following message: https://prnt.sc/i3hfcePlease let me kno...

  • Newbie
  • hello I'm trying to create a spotify account. However, the registration page is unresponsive and can not be registered. When I sign up for a facebook account, the login page always gives me the fol...
  • Luke
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
  • 284 Views
  • 1 replies
  • 0 likes

How can people find me by facebook name?

Hi,I have connected my facebook with spotify, but i still got a username with a lot of numbers. Does anyone know how to change that?

  • Newbie
  • Hi, I have connected my facebook with spotify, but i still got a username with a lot of numbers. Does anyone know how to change that?
  • itu_
  • Community Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

somebody is playing music on my account

somebody has logged in to my account and randomly started playing music,i'm sure it's not one of my relatives and i've changed my password and also logged out everybody on my account, but the other device didn't seem to bothered by it and kept playin...

  • Casual Listener
  • somebody has logged in to my account and randomly started playing music, i'm sure it's not one of my relatives and i've changed my password and also logged out everybody on my account, but the other...
  • Maxim
  • Spotify Star
  • 693 Views
  • 3 replies
  • 0 likes
  • Account
  • 693 Views
  • 3 replies
  • 0 likes

E-mail in Facebook geaendert- Spotify uebernimmt nicht

Hallo Ich habe vor kurzen meine E-mail Adresse in Facebook geaendert aber leider uebernimmt Spotify das nicht... Unter mein Konto bei Spotify steht immernoch meine alte E-mail Adresse (auf die ich keinen Zugriff mehr habe).Mein Problem ist jetzt, das...

  • Newbie
  • Hallo 🙂 Ich habe vor kurzen meine E-mail Adresse in Facebook geaendert aber leider uebernimmt Spotify das nicht... Unter mein Konto bei Spotify steht immernoch meine alte E-mail Adresse (auf die ic...
  • 240 Views
  • 0 replies
  • 1 likes
  • 240 Views
  • 0 replies
  • 1 likes

Solved!! Login failed you can only use spotify abroad for 14 days

What does this mean? I'm not abroad and haven't been abroad, all I did was reset my password, can anyone help

  • Newbie
  • What does this mean? I'm not abroad and haven't been abroad, all I did was reset my password, can anyone help
  • ShimmerDust
  • Newbie
  • 37713 Views
  • 8 replies
  • 0 likes
  • 37713 Views
  • 8 replies
  • 0 likes

Can you merge a Premium account with an already existing Facebook account?

Hi there, I am wondering if Spotify Premium were to be purchased on a newly created Spotify account if that (now Premium) account would be able to be merged with a previously existing Spotify/Facebook account. Thanks!

  • Newbie
  • Hi there,   I am wondering if Spotify Premium were to be purchased on a newly created Spotify account if that (now Premium) account would be able to be merged with a previously existing Spotif...
  • EddSchlaghecke
  • Regular
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Can't log in because i made my account overseas.

Made my spotify account when on holiday now I can' use it in my country.

  • Newbie
  • Made my spotify account when on holiday now I can' use it in my country.
  • IguanaSetup
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Delete my old spotify account

So i made a new account and I want to connect it to facebook. How do i delete my previous account?

  • Newbie
  • So i made a new account and I want to connect it to facebook. How do i delete my previous account?
  • IguanaSetup
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Account Locked

I have bought the Student Premium subscription that includes the hulu, but my account for Spotify is locked, and the email I have used to create this account is no longer existant, so, I am basically just paying for Hulu. Any help?

  • Newbie
  • I have bought the Student Premium subscription that includes the hulu, but my account for Spotify is locked, and the email I have used to create this account is no longer existant, so, I am basically...
  • user-removed
  • Not applicable
  • 344 Views
  • 2 replies
  • 0 likes
  • Security
  • 344 Views
  • 2 replies
  • 0 likes

Favorites list is gone!

Not sure when this happened , but one day I found my favorites list to be gone which is a real shame because I would listen to it regularly and I've been adding songs to it ever since 2013. Is there any way to fix this? T.

  • Casual Listener
  • Not sure when this happened , but one day I found my favorites list to be gone which is a real shame because I would listen to it regularly and I've been adding songs to it ever since 2013. Is there ...
  • user-removed
  • Not applicable
  • 5244 Views
  • 4 replies
  • 1 likes
  • Account
    Other
  • 5244 Views
  • 4 replies
  • 1 likes

Charged by Apple and Spotify

I've had Spotify premium since 22/03/16 and ever since I've been charged $11.99 per month by Spotify and $14.99 per month by Apple. Does anyone know how I can get a refund from Apple? I have tried but they have only refunded me for 2 months and refus...

  • Casual Listener
  • I've had Spotify premium since 22/03/16 and ever since I've been charged $11.99 per month by Spotify and $14.99 per month by Apple. Does anyone know how I can get a refund from Apple? I have tried bu...
  • mikaelamac98
  • Casual Listener
  • 734 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 734 Views
  • 4 replies
  • 0 likes

Account locked out

So accidentally I logged out of Spotify on my phone. I have had the premium service for about 3 months now. The email address that I used to register has since been cancelled due to massive spam and letters from Africa asking for free money. I never ...

  • Casual Listener
  • So accidentally I logged out of Spotify on my phone. I have had the premium service for about 3 months now. The email address that I used to register has since been cancelled due to massive spam and ...
  • user-removed
  • Not applicable
  • 3546 Views
  • 5 replies
  • 0 likes
  • Account
  • 3546 Views
  • 5 replies
  • 0 likes

HELP ASAP

i got trouble with my playlists were suddenly faded after i reset my password and when i signed it in anymore then the account is just turned out like a new account. i thought i didnt try to make a new account instead intentionally only attempted to ...

  • Newbie
  • i got trouble with my playlists were suddenly faded after i reset my password and when i signed it in anymore then the account is just turned out like a new account. i thought i didnt try to make a n...
  • Bittencourt
  • Spotify Star
  • 956 Views
  • 2 replies
  • 0 likes
  • 956 Views
  • 2 replies
  • 0 likes