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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 394692 Views
  • 941 replies
  • 107 likes
  • Account
  • 394692 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170081 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170081 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98668 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98668 Views
  • 68 replies
  • 10 likes

changing email

my old email that i used for spotify got hacked. i want to update the email with a new one but i cant remember my password for spotify to update the email. i also cant reset the password becaus ei cant use my old email... any ideas how i can update t...

  • Newbie
  • my old email that i used for spotify got hacked. i want to update the email with a new one but i cant remember my password  for spotify to update the email. i also cant reset the password  ...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Facebook account deleted but connected to Spotify premium

Hey friends. I have gone off of facebook personally; I have a private business account but have deleted my personal account. I guess I should have realized this, but my Spotify premium account is connected to that personal facebook account. The app s...

  • Newbie
  • Hey friends. I have gone off of facebook personally; I have a private business account but have deleted my personal account. I guess I should have realized this, but my Spotify premium account is con...
  • IguanaSetup
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 259 Views
  • 1 replies
  • 0 likes

Spotify did withdraw money from card.

I did try create student account premium, 2 times. After I did detect, Spotify did withdraw 7.11 TL 2 times. Total 14.22 TL did Withdraw. I didn't cant create student account and I dont want student account. I using 30 day try version. I want pay bac...

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  • Casual Listener
  • I did try create student account premium, 2 times. After I did detect, Spotify did withdraw 7.11 TL 2 times. Total 14.22 TL did Withdraw. I didn't cant create student account and I dont want stu...
  • carl_harris
  • Roadie
  • 753 Views
  • 3 replies
  • 0 likes
  • Free
    Login
  • 753 Views
  • 3 replies
  • 0 likes

Changement d'adresse mail

Bonjour, j'ai cree mon compte Spotify via Facebook il ya un bon moment mais j'ai changer l'adresse mail principale de Facebook et supprimer l'ancienne. Je veux savoir changer l'adresse mail de Facebook le changement egalement sur mon compte Spotify. ...

  • Visitor
  • Bonjour, j'ai cree mon compte Spotify via Facebook il ya un bon moment mais j'ai changer l'adresse mail principale de Facebook et supprimer l'ancienne. Je veux savoir changer l'adresse mail de Facebo...
  • 1038 Views
  • 0 replies
  • 3 likes
  • 1038 Views
  • 0 replies
  • 3 likes

Ativar o Premium

Bom, não estou conseguindo fazer o pagamento aqui pelo site do spotify do Premium, nem por cartao de credito e nem por boleto.Pelo cartão de credito ele diz pra tentar depois e por boleto ele sempre da erro nos dados do formulario e manda revisar e a...

  • Newbie
  • Bom, não estou conseguindo fazer o pagamento aqui pelo site do spotify do Premium, nem por cartao de credito e nem por boleto. Pelo cartão de credito ele diz pra tentar depois e por boleto ele sempr...
  • user-removed
  • Not applicable
  • 636 Views
  • 2 replies
  • 0 likes
  • 636 Views
  • 2 replies
  • 0 likes

Tengo cuenta premium y no me permite realizar la suscripcion familiar.

Hola, Ya tengo cuenta premium y quiero cambiar a FAMILIAR. Pero al iniciar la suscripcion me aparece "Lamentablemente, en este momento no hay soporte para hacerle este tipo de cambio a tu suscripcion. Ponte en contacto con el equipo de servicio al cl...

  • Newbie
  • Hola, Ya tengo cuenta premium y quiero cambiar a FAMILIAR. Pero al iniciar la suscripcion me aparece "Lamentablemente, en este momento no hay soporte para hacerle este tipo de cambio a tu suscripcion...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Account Missing

I was suddenly logged out and couldn't log back in using Facebook. I had to make a new account using an email and password but now every song I've ever saved and all my friends are gone, as my account is somehow missing now.

  • Newbie
  • I was suddenly logged out and couldn't log back in using Facebook. I had to make a new account using an email and password but now every song I've ever saved and all my friends are gone, as my accoun...
  • user-removed
  • Not applicable
  • 568 Views
  • 2 replies
  • 0 likes
  • 568 Views
  • 2 replies
  • 0 likes

Can't change my address

It only allows me to edit email and phone number. Tells me to change other info in my facebook account. But the facebook account I used to start my spotify (which was linked to my primary email address) is no longer in use. I shut it down. My faceboo...

  • Casual Listener
  • It only allows me to edit email and phone number. Tells me to change other info in my facebook account. But the facebook account I used to start my spotify (which was linked to my primary email addre...
  • 231 Views
  • 0 replies
  • 0 likes
  • Account
  • 231 Views
  • 0 replies
  • 0 likes

Says I can't use offline as I've maxed out my 3 devices. But that's because I've replaced my phone!

I've replaced my mobile phone several times so now spotify thinks I'm trying to use my account on more than 3 devices when I'm actually only using 2 so I can't use my mobile properly to listen to spotify. How do I fix this?

  • Casual Listener
  • I've replaced my mobile phone several times so now spotify thinks I'm trying to use my account on more than 3 devices when I'm actually only using 2 so I can't use my mobile properly to listen to spo...
  • 185 Views
  • 0 replies
  • 0 likes
  • Other
  • 185 Views
  • 0 replies
  • 0 likes

I can't disconnect from Facebook. Option doesn't appear where it should.

I followed the instructions, went into social settings and according to spotify help I should click "unsubscribe from facebook" but there is no such thing to click.

  • Casual Listener
  • I followed the instructions, went into social settings and according to spotify help I should click "unsubscribe from facebook" but there is no such thing to click.
  • 230 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 230 Views
  • 0 replies
  • 0 likes

Claims I'm in the wrong country (I'm not and have premium anyway)

I've re-entered address details, card details, checked subscription, even upgraded to family. It says I'm in the wrong country. I'm in the UK and everything everywhere says so and I have a premium account anyway so what's the problem?

  • Casual Listener
  • I've re-entered address details, card details, checked subscription, even upgraded to family. It says I'm in the wrong country. I'm in the UK and everything everywhere says so and I have a premium ac...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Spotify on PS4 PROBLEM

My Spotify account is linked to my old PS4 and my old account, however, I no longer have access to either, and I'm looking to link it to my new account and my new PS4. Well, it turns out that Spotify is asking to unlink the old first, being impossibl...

  • Newbie
  • My Spotify account is linked to my old PS4 and my old account, however, I no longer have access to either, and I'm looking to link it to my new account and my new PS4. Well, it turns out that Spotify...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

New family invite

Have incited a new family member to premium.Has received email and password but not set to g up an account for them. Says incorrect password.

  • Newbie
  • Have incited a new family member to premium. Has received email and password but not set to g up an account for them. Says incorrect password.
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

The Spotify app won't let me log in on the app - thinks I'm abroad

So I used to live in the UAE, where Spotify doesn't work. I made an account there. I am now living in Germany, where Spotify works. The website works fine; however, the app doesn't let me log in. A message telling me about being abroad and to change ...

  • Visitor
  • So I used to live in the UAE, where Spotify doesn't work. I made an account there. I am now living in Germany, where Spotify works. The website works fine; however, the app doesn't let me log in. A m...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

30days free trial spotify

In 30days free trial has offline music mode? Can i download the music or is it only possibly in premium ?? thx

  • Newbie
  • In 30days free trial has offline music mode? Can i download the music or is it only possibly in premium ??    thx
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

My account is gone

can a Staff contact me, my account is gone.

  • Newbie
  • can a Staff contact me, my account is gone.
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Can't connect to Facebook

Hello community, whenever I try to connect my account to facebook on both my Apple iPhone 5S and my Laptop running Windows 10, it says the same error each time. "There has been a temporary Error. Please try again later." Could someone please assist m...

  • Newbie
  • Hello community, whenever I try to connect my account to facebook on both my Apple iPhone 5S and my Laptop running Windows 10, it says the same error each time.   "There has been a temporary E...
  • 151 Views
  • 0 replies
  • 0 likes
  • Account
  • 151 Views
  • 0 replies
  • 0 likes

Delete Account - Email Link Problem

Hi Spotify-Team, my problem is that I have made an account over my company email adress. now I want to delete it, but my company email client does not show me the link button to finalise the last two steps. what can I do? I have made another account ...

  • Newbie
  • Hi Spotify-Team,   my problem is that I have made an account over my company email adress. now I want to delete it, but my company email client does not show me the link button to finalise the...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Login failed

I always get a message „you can only use Spotify abroad for 14 days“ what does that mean?

  • Newbie
  • I always get a message „you can only use Spotify abroad for 14 days“ what does that mean?
  • 152 Views
  • 0 replies
  • 0 likes
  • Login
  • 152 Views
  • 0 replies
  • 0 likes