Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I was logged out of my account for some reason I bought premium in the morning and logged into Spotify on my laptop perfectly fine but for some reason it logged me out in the afternoon when I stopped using it and is not allowing me to log back in wit...
PlanI was individual Premium but my partner let me join his family premium so I canceled individual premium. CountryJapan DeviceiPhone 13pro My Question or IssueI started in Japan but I moved to USA so I want to change the country in order to join hi...
The other day, as I was pulling into the parking lot of an arcade, my Spotify suddenly stopped my current playlist, and started playing what I guess was the music playing on their local system. Every time I got back to my playlist, it ended up switch...
PlanFree/PremiumCountryaustralia Device(iPhone 11 i upgraded to premium and my old account seems to have been deleted and have lost my playlist… getting desperate to find it for 60th birthday party
I’m trying to log on to my account, which I haven’t used in a while. Since I don’t remember my password, I requested to reset it. In the email I received I was prompted to press a link. However, when pressing the link, the next screen stated that the...
Hi, MY Account was downgraded to free Account. But i have paid. I cant See the problem. Does anyone knows why?
I am having an issue trying to link my spotify artists page on my Facebook in the "websites and social links". When I add it, the button is clickable but on my phone it opens up Spotify and says error, have another go... and on PC/Mac it just opens u...
PlanPremiumCountryUSADevicemultiple devicesOperating Systemmultiple OS My Question or IssueIn having an extremely frustrating problem where Spotify disabled my account and now refuses to help or even give me any information. I do not want to share ma...
PlanPremiumCountrySwedenDeviceiPhone My Question or IssueI created my account a long time ago, in the early Spotify days. Because Apple has made it super easy to transfer apps and login accounts when you switch to a new phone, I've managed to always ...
Hello.I want to delete my account due to the severely unwanted changes to the service. However the e-mail closure link doesn't work. The address is invalid.Is there any other way I can get my account and data deleted other than by clicking the link i...
Hi, We're a brand based in Belgium and looking to advertise on Spotify. While testing a campaign setup I had to choose for the Netherlands as Belgium isn't an option in the list of billing countries/business address country. However, we're able to ta...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Hi!I've started a platform for up and coming artists in Norway (main platforms are on insta and yt) and also have a linked Spotify account where I make playlists. I want to share these playlist with my followers and be visible on Spotify. I often use...
Hi everyone, im new to spotify and besies mail/apple id/facebook.. i saw that there is option to sign up with phone number.But it always showed errors no matter when i tried on phone or laptop. Anyone knows the problem? My location is in Vietnam, tha...
Currently I have spotify premium in Spain and I have connected my spotify account in my Alexa, when I was on my car, if my wife it's listening music in Alexa, I cannot listen music, do you have any premium plan that allows listen music in 2 different...
scratched of some of the digits of a spotify gift card pin number
I've got a Spotify Premium Gift card which I have been trying to redeem but every time I put the code in there is a message saying "something went wrong". The receipt says that the card has been activated and it was bought in the last year so I don't...
PlanPremiumCountrySweden, US My Question or IssueI'm trying to update my payment settings for my premium account from an expired swedish card to a US one (after getting a notification the payment did not go through in the mail)When I click to enter n...
It looks like there's a problem with my account, there's a podcast not showing. Couldn't find that podcastSearch for something else? But when I try Incognito Mode, it appears, just asks me to login to listen to and boom!, error again.
Hi i cancelled my old premium plan and bought new plan on the same day when i had to pay my monthly due but i actually cancelled my current plan and the i bought this new plan yet the plan is not reflecting in my account, when i read note after payme...