Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398406 Views
  • 948 replies
  • 107 likes
  • Account
  • 398406 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171482 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171482 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99102 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99102 Views
  • 68 replies
  • 10 likes

different accounts

IT‘S IMPORTANT PlanPremiumCountryGermanyDeviceiPhone XROperating System(iOS 16.6) I logged in on a phone from my friend and than he logged in in his Account, but our accounts are still connected like we share an account, but we don‘t. We can‘t listen...

  • Visitor
  • IT‘S IMPORTANT  Plan Premium Country Germany Device iPhone XR Operating System (iOS 16.6)   I logged in on a phone from my friend and than he logged in in his Account, but our acc...
  • BabyEcho0_YT_SP
  • Roadie
  • 156 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 156 Views
  • 1 replies
  • 1 likes

Superuser Contribution Me están cobrando a mi tarjeta y doble

Se supone que pago en Oxxo y me están cobrando a cada rato 119 pesos a mi tarjeta de Banamex y es cada mes !???

  • Visitor
  • Se supone que pago en Oxxo y me están cobrando a cada rato 119 pesos a mi tarjeta de Banamex y es cada mes !???
  • Lyubka
  • Moderator
  • 184 Views
  • 1 replies
  • 1 likes
  • 184 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to login to family plan

When trying to sign up to a family plan by clicking on the invitation link I am receiving the following message "We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan again in 12 months.Or fin...

  • Casual Listener
  • When trying to sign up to a family plan by clicking on the invitation link I am receiving the following message "We couldn’t confirm that you live with the plan manager for this Premium plan. You...
  • Alex
  • Spotify Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't my Spotify log in on Opera GX? (It works on Chrome)

My Spotifty Web Player was working fine, then today it was logged out on my Opera GX then when i try to log in again it prompts that my password or email was incorrect. I had to change password multiple times and it works within the application but h...

  • Casual Listener
  • My Spotifty Web Player was working fine, then today it was logged out on my Opera GX then when i try to log in again it prompts that my password or email was incorrect. I had to change password multi...
  • Dian
  • Spotify Legend
  • 784 Views
  • 1 replies
  • 0 likes
  • 784 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't access my account

I'v recently been unable to login to my premium spotify account. At first, I would type in my details, and access my account for about 2 seconds before being thrown back to the login page. After reinstalling the app on my phone, the issue changed; ap...

  • Visitor
  • I'v recently been unable to login to my premium spotify account. At first, I would type in my details, and access my account for about 2 seconds before being thrown back to the login page. After rein...
  • MihailY
  • Moderator
  • 3996 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Premium
  • 3996 Views
  • 3 replies
  • 1 likes

Superuser Contribution Lost account on Family Subscription

I have a family premium account. One of the members on there is my brother.My emailaddress is, lets say: EMAIL AHis emailaddress is, lets say: EMAIL B I always log in through facebook, but one day I noticed my account was suddenly linked to EMAIL B, ...

  • Newbie
  • I have a family premium account. One of the members on there is my brother. My emailaddress is, lets say: EMAIL A His emailaddress is, lets say: EMAIL B    I always log in through faceb...
  • lomoalapimienta
  • Regular
  • 1893 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 1893 Views
  • 4 replies
  • 0 likes

Switching to duo

My daughter has a student account and I have a free account. We would like to combine accounts and create a DUO account. How do we do that without losing our individual settings and libraries?

  • Visitor
  • My daughter has a student account and I have a free account.  We would like to combine accounts and create a DUO account.  How do we do that without losing our individual settings and libra...
  • Jose_M
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 156 Views
  • 1 replies
  • 0 likes

How to restore all saved music lost after changing password?

I upgraded my laptop, changed my password as I had forgotten original. It appears I have had to create a new account and lost all previous saved music. How can I retrieve this?

  • Visitor
  • I upgraded my laptop, changed my password as I had forgotten original. It appears I have had to create a new account and lost all previous saved music. How can I retrieve this?
  • kaworu_bloodpaw
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Do you close accounts with bot-loaded lists?

hey! i found some people on spotify, they adding bots to their playlists to get on top when people searching. this is unfair for the people who trying all day night to gain followers. now im gonna send a link to their playlists u can check it and ple...

  • Visitor
  • hey! i found some people on spotify, they adding bots to their playlists to get on top when people searching. this is unfair for the people who trying all day night to gain followers. now im gonna se...
  • Jose_M
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Il pagamento risulta non effettuato ma hanno preso i soldi dalla carta

Ieri hanno addebitato il costo mensile, e sui dettagli della banca vedo il pagamento. Ma sulla sezione pagamenti mi risulta che oggi proveranno a rifare il pagamento perché ieri non è andato a buon fine.

  • Visitor
  • Ieri hanno addebitato il costo mensile, e sui dettagli della banca vedo il pagamento. Ma sulla sezione pagamenti mi risulta che oggi proveranno a rifare il pagamento perché ieri non è andato a buon f...
  • Joan
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Can you erase music so that it doesn't end up in my Spotify wrapped?

I've been nannying this kid who constantly wants to listen to frozen music. I just finally discovered Spotify kids and would like to erase the history of Frozen from my Spotify so it doesn't ruin my algorithm and wrapped. Any tips?

  • Visitor
  • I've been nannying this kid who constantly wants to listen to frozen music. I just finally discovered Spotify kids and would like to erase the history of Frozen from my Spotify so it doesn't ruin my ...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! Spotify playlist issues

Artist cannot add my playlist on their account. They find it but they cannot add it. Please I would like to know how to fix it. Thank you very much

  • Casual Listener
  • Artist cannot add my playlist on their account. They find it but they cannot add it. Please I would like to know how to fix it. Thank you very much
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

no sé actualiza el pago a mi suscripción premium

pague con mi proveedor de internet y no se actualizo en Spotify, al hablar con un ejecutivo me dijo que ya estaba el pago realizado y al meterme a Spotify me aparece como cuenta free

  • Visitor
  • pague con mi proveedor de internet y no se actualizo en Spotify, al hablar con un ejecutivo me dijo que ya estaba el pago realizado y al meterme a Spotify me aparece como cuenta free
  • Prague
  • Spotify Star
  • 245 Views
  • 1 replies
  • 1 likes
  • 245 Views
  • 1 replies
  • 1 likes

IT is impossible for me to locate me

I try to subscribe to my sister prenium duo account and its impossible, because Spotify can't locate me

  • Visitor
  • I try to subscribe to my sister prenium duo account and its impossible, because Spotify can't locate me
  • Prague
  • Spotify Star
  • 128 Views
  • 1 replies
  • 1 likes
  • 128 Views
  • 1 replies
  • 1 likes

J'ai un compte mais impossible de me connecter suite mise à jour ordinateur

Suite à une mise à jour de mon ordinateur, j'ai perdu identifiants et mots de passe et donc connexion impossible. Je ne me rappelle plus sur quel mail je me suis connectée.Merci.

  • Visitor
  • Suite à une mise à jour de mon ordinateur, j'ai perdu identifiants et mots de passe et donc connexion impossible. Je ne me rappelle plus sur quel mail je me suis connectée. Merci.
  • Prague
  • Spotify Star
  • 2086 Views
  • 1 replies
  • 1 likes
  • 2086 Views
  • 1 replies
  • 1 likes

migrate to new email

I have a premium duo account, already with two people in it. I also have an old individual "free" account under what is now become my primary use email. Is there a way to change one of the duo account email addresses to my current email account used ...

  • Visitor
  • I have a premium duo account, already with two people in it. I also have an old individual "free" account under what is now become my primary use email. Is there a way to change one of the duo...
  • Prague
  • Spotify Star
  • 264 Views
  • 1 replies
  • 1 likes
  • 264 Views
  • 1 replies
  • 1 likes